招聘行政管家EH_南昆山温德姆温泉酒店The Wyndham Nankunshan招聘信息-最佳东方

Responsible for the Housekeeping department

负责管家部工作

Supervise and control all Housekeeping and Laundry operations

管理和控制所有客房和洗衣房的运行

Responsible for the overall cleanliness of the hotel

负责酒店全面的清洁

Ensure prompt reporting of maintenance issues

确保迅速报告维修数据

Maintain regular spring cleaning schedules

保持定期的清洁计划

Ensure proper handling of Lost and Found

确保恰当的处理客人的失物与招领

Responsible for strict key control

负责严格控制钥匙领用程序

Co-operate with the Reception on room discrepancies to ensure accurate room status at all times

与接待处合作有关于房间状态的问题，以确保在任何时间里房间的状态被准确的记录

Set up systems to monitor achievement of departmental goals and objectives

建立监督部门目标完成情况的系统

Manage department strategic planning and development

管理部门战略的制定和发展

Institute suitable processes to allow for the efficient and effective utilization for departmental resources

建立使部门内资源得以有效充分使用的合理程序

Institute suitable processes to allow for introduction of managed change within the department建立管理方式变更时的部门内贯彻程序

Set up systems to capture guest feedback and report this to Management on a regular basis

建立系统获取客人的反馈并定期向管理层汇报

Design internal reporting systems required by the department

根据部门要求设计部门内报告系统

Manage the development of new products and services

管理新产品和服务的发展

Measure the quality of service

衡量服务质量

Manage quality improvement

管理质量的改善

Establish benchmarking for the hotel

建立酒店服务质量评分标准

Prepare and manage a cost effective budget with measurable targets for the Department within the financial parameters set down by the hotel budget

根据酒店预算所确定的财务参数准备和管理本部门的目标可测量的有效成本预算

Effectively monitor and analyze variations from the budget

有效控制和分析预算的变动

Develop systems that measure the cost effectiveness of the department

建立系统测量部门成本的有效性

Prepare financial performance reports

准备财务表现报告

Develop procedures that track, report on, and control the running costs of the department

建立程序跟踪、报告、控制部门的流动成本

Develop and monitor the implementation of purchasing procedures

建立与监督采购程序的完成

Develop stock control procedures

发展存货控制程序

Handle and store stock according to stock control procedures

根据存货控制程序处理和储存存货

Develop performance standards for operations in the department

建立管家部的工作标准

Monitor productivity of the unit

监督单元工作效率

Prevent and resolve grievances

避免和调节抱怨

Resolve disputes

解决争端

Discipline staff when necessary

约束员工遵守纪律

Determine and plan for future staffing needs

明确和制定本部门各岗位所需人员的编制计划

Recruit staff together with Human Recourses Department

与人力资源部一起招聘员工

Prepare staff rosters to meet business demands

按照工作需要准备员工排班表

Facilitate multiskilling

鼓励员工掌握多技能

Maintain up-to date staff records

稳定员工，控制流失率

Manage staff training and development

管理员工培训和发展

Implement staff performance appraisals

进行员工表现测评

Carry out exit interviews

实施员工离职面谈

Provide ongoing advice and support to staff under your supervision

给予所管辖的员工以不断的建议和支持

Supervise staff performance

指导员工表现

Implement appropriate management practices that provide staff motivation and communication实施合适的管理方式给予员工动力和沟通

Manage the delivery of high quality service to guests

负责向客人提供高品质服务

Deliver high quality service to guests

提供高品质的对客服务

Ensure guest needs and reasonable requests are met

确保客人需求与合理的要求被满足

Seek opportunities to continually improve guest service

寻找机会不断发展对客服务

Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance

确认VIP客人，常住客人和长包房客人。建立良好关系并提供个性化和超值服务

Take appropriate action to resolve guest complaints

采取合适的行动解决客人的抱怨

Adhere to the hotel’s security and emergency policies and procedures

坚持维护酒店安全制度、遵守紧急情况处理程序

Log security incidents and accidents in accordance with hotel requirements

依照酒店要求记录安全日志和事故记录

Adhere to hotel cleaning and maintenance programs

坚持酒店的清洁和养护

Ensure a high level of cleaning is maintained in your work area

保持维护所在工作区域的高度整洁

Prepare and conduct meeting and group presentations to keep staff/ management / other parties informed of hotel operations and other relevant issues

准备和主持会议或小组展示向员工/管理者/其它组织通告酒店运作和其它方面的情况

Prepare and maintain files, reports, letters, memorandums and other relevant business documentation

准备和维护文档、报告、信函、备忘录和其它相关业务资料

Ensure all reporting and servicing deadlines are met on a timely basis

保证所有报告和服务都按时完成

Abide by the Starwood Guest Satisfaction System.

在工作中遵循温德姆对客服务满意标准

Abide by the Hotel’s Policies and Procedures, Starwood Code of Business Conduct and the hotel’s Associate Handbook.

遵守酒店的工作政策及程序，遵守温德姆的商业行为规范以及员工手册中的条款

The above is not including all the contain of job, which will accord the change of job to adjust and add the relevant contain.

以上未包括工作的所有内容，会根据工作的变化做出调整和增加相关内容。

- Requirements:

- 要求

- 1.Problem solving, reasoning, motivating, organizational and training abilities.

- 具备较强的问题解决、推理、号召、组织及培训能力。

- 2.Possesses work ethics that exude a high level of understanding of working with colleagues from different viewpoints, cultures and countries

- 具有高度的兼容性，并对同事的国籍，不同观点和文化背景给予高度的理解。

- 3.Proficient in the use of Microsoft Office and Opera.

- 熟练使用微软办公软件及Opera系统。

- 4. Common Communication and writing skills.

- 良好的交流及写作能力。

- 5.Strong Leadership skills in managing teams.

- 在管理队伍中有很强的领导技能。

- 6.Ability to manage complex relationships.

- 具有管理复杂关系的能力。

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