• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 人性化管理
• 管理规范
• 领导好
• 包吃包住
• 节日礼物

 
-       The main responsibilities of the Front office Manager is the Front Office Department where he/ she is accountable for all guest/ employee/ accounting transactions. He/ she must ensure that the registration and check out process is warm, efficient and smooth, and that our guest received excellent service and theirs request accommodated.
-       处理所有客人、前厅员工的账目交易。确保入住和退房的程序是迅速、热情和无阻的，并且确保客人得到卓越的服务以及相应的订房。
-       Employees are educated on the Hotel’s products and services so as to able to serve guests to their satisfaction.
-       员工熟知酒店的产品和服务，以确保客人满意酒店的服务。
-       Staff will have to consistently focus on continuous improvement through the reduction of defects, increasing guests’ satisfaction and maximizing profitability.
-       员工必须通过减少错误，不断自我发展，以提高顾客的满意度和争取收益最大化。
-       Ensure the grooming of each employee of all front desk staff is impeccable.
-       确保前台员工时刻保持端庄的仪容仪表。
-       To ensure that front desk is always kept in a tidy and well-organized manner.
-       确保前台总是整洁有序。
-       Ensure that the front desk is never unmanned and that there are sufficient employees at all times.
-       确保前台一直有充足的员工。
-       To ensure that there are sufficient and proper communications with the key departments such as housekeeping, reservations and finance as well as sales & marketing.
-       加强与相关部门之间的沟通，例如，管家部、预定部、财务部和市场销售部。
-       To personally handle guests opportunities, special requests and ensure that 100% of the guests have experienced a flawless stay with the Hotel.
-       如需要，需亲自接待客人，满足客人的特殊要求，以保证所有客人都有完美的体验。
-       To assist in follow-up of all Guest Incident Report and incidents recorded in the DM Log.
-       协助跟进值班经理日志里面记录的客人事故报告。
-       To follow-up on guest comments/ opinion cards.
-       跟进客人的意见反馈表。
-       To continuously train, groom front desk employees with a focus of warmth, guest contact, and system efficiency.
-       持续培训员工的对客服务技巧，着重于热情接待和有效利用系统。
-       Attend on behalf of all Daily and Monthly Meetings.
-       参加日常例会/月会。 
-       Personally meets, escorts, welcomes and provides fond farewell to as many VIP, special attention and regular guests as possible.
-       亲自迎接、陪同和欢送VIP客人以及酒店常住客。
-       Ensure that all groups are check-in and check-out in an efficient manner utilizing lateral service.
-       确保有效迅速的团队入住和退房工作流程。
-       Responsible to hold monthly meetings with the department to review quality measurements. Reviews new procedures, opportunities and shares essential information with the whole team, always encouraging feedback from the employees.
-       开展部门月会，回顾质量评测。回顾新的工作程序、机会，和员工分享关键的信息，总是鼓励员工提意见。
-       Responsible to interview, select and recruit employees.
-       面试、帅选和招聘员工。
-       Briefing session with Front Desk staff to review new procedures and guide them in correcting opportunities that occurred during the previous week.
-       与前台员工开展会议，回顾新的工作流程，并指导他们改正上一星期发生的错误。
-       Ensure that continual training to improve each process to be the best.
-       确保持续的员工培训，完善每一个工作流程。
-       Active Participation with the Room Division team to ensure continual growth and development.
-       积极融入房务部团队，保证不断发展。
-       In the absence of the Director of Operation, the Front Office Manager will represent the Room Division an all the necessary meetings.
-       当营运总监出差，前厅经理代表房务部参加相关会议。
-       To work closely with Housekeeping to ensure the room amenities is up to the standards setup by our philosophy and expected by the customer.
-       与管家部密切合作，保证客房用品符合酒店的标准和达到客人的期望。
-       To conduct periodical appraisals on all staff, giving counsel if and when required. 
-       对员工进行定期评估，必要时给予员工建议/忠告。
-       Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
-       与人力资源部经理合作，确保部门有足够的人员工作。职责包括：
       Planning for future staffing needs.
      计划未来员工需要
      Recruiting in line with company guidelines.
      按照酒店指导方针，招聘新员工。
      Preparing detailed induction programmers for new staff.
      为新员工制定详细的员工就职方案
      Maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
      拟制一个全面的以客人为中心的部门标准，并监督其执行情况。
      Ensuring training needs analysis of Rooms Division staff is carried out and training programmers’ are designed and implemented to meet needs.
      分析前厅部员工的培训需要，设计培训项目，并实施培训以满足员工的培训需求。
      Maintains training records for all direct reports and ensures they do the same for their staff.
      记录直属下级的培训记录，并保证他们对其部门员工的培训做好记录。
      Conducting probation and formal performance appraisal in line with company guidelines.
      按照酒店规定，对员工进行试用期评估和正式考核。
      Coaching, counseling and disciplining staff, providing constructive feedback to enhance performance.
      训练、指导员工工作，为员工提供建设性的信息回馈。
      Overseeing and reviewing work schedules to ensure they maximize productivity in line with labor codes.
      回顾工作安排以保证最大的劳动生产率。
      Approve all leave, after considering hotel occupancies.
      在考虑酒店入住率的前提下批准请假申请。
      Regularly communicating with staff to maintain good relations.
      定期与员工交流，与员工维持良好的关系。
-       Prepares the Rooms Division budget.
-       制定房务部预算
-       Controls and analyses, on an on-going basis, Rooms Division costs to ensure performance against budget
-       持续分析和控制房务部的成本，以保证不超过预算。
-       Participate in the preparation of the hotel’s Strategic Plan, Marketing Plans and Goals Programme.
-       参与酒店战略计划、市场营销计划和目标项目的制定。
-       Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.
-       知晓职业、健康以及安全方面的政策和措施，确保这些政策和措施都被安全地执行，并要确保你的直接下属也做同样的事情。
-       Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas.
-       熟知酒店安全、急救、防火和紧急事件措施，并让您做管辖的员工都熟知。
-       Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
-       主动采取措施去阻止和控制危险的场面，并主动将潜在的危险告知上级。
-       Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes.
-       确保安全事故记录、调查而且被改正，以防止将来重复发生。
 
-           Requirements:
-           要求
-           1. Problem solving, reasoning, motivating, organizational and training abilities.
-           具备较强的问题解决、推理、号召、组织及培训能力。
-           2.Possesses work ethics that exude a high level of understanding of working with colleagues from different viewpoints, cultures and countries
-           具有高度的兼容性，并对同事的国籍，不同观点和文化背景给予高度的理解。
-           3. Proficient in the use of Microsoft Office and Opera.
-           熟练使用微软办公软件及Opera系统。
-           4. Fluent Communication and writing skills in English.
-           流利的英文交流及写作能力。
-           5. Strong Leadership skills in managing teams.
-           在管理队伍中有很强的领导技能。
-           6. Ability to manage complex relationships.
-           具有管理复杂关系的能力。

南昆山温德姆温泉酒店       温德姆酒店及度假酒店是温德姆集团旗下的一个提供全方位服务的高端品牌。品牌下每个 酒店都提供灵活方便的会议空间,餐厅和健身设施一应俱全。       南昆温德姆温泉酒店坐落于惠州龙门县温泉之乡，毗邻山清水秀的南昆山风景区；酒店将以卓越的服务品质，完善的餐饮、会议设施、温泉以及休闲娱乐设施为您提供高品质的世界级酒店及度假住宿体验优质的空气及土壤孕育出不少原生态食材，酒店主推正宗的客家菜及粤菜手法让人一试难忘酒店。