招聘宾客服务经理GSM_南昆山温德姆温泉酒店The Wyndham Nankunshan招聘信息-最佳东方

与部门经理一起查询记事本来核实宾客服务的条件或推荐在已有情况下的更改。

Reviews log book with departmental heads to check on guest service conditions or to recommend changes on existing practices.

在部门经理/部门副经理，分部主管不在时监督员工工作表现，给主管提出建议。

In the absence of the Departmental Head/Assistant Departmental Head. Sectional Head of an operations unit, monitors the performance of the staff, advises Head of unit of same.

接受、记录并处理酒店受到的客人的褒奖抱怨和委屈。

Receives, records and acts on relays complaints and grievances as well as compliments and

commendations.

为贵宾客人安排豪华轿车和拍照服务并将上述客人的相关信息分发至相关的公司主管。Arranges for limousine and photo services for VIPs and dispatches all pertinent information about said persons to company executives concerned.

为酒店高级经理人的商务活动安排轿车服务。

Arranges car services for executives on official business.

监督所有酒店车辆的使用状况和汽油消耗。

Monitors use of all Hotel vehicles and gasoline consumption

提供帮助并在客人和贵宾到达酒店大堂时提供所需信息，在必要时请他们在贵宾客人登记本上登记。

Offers assistance and provides needed/sought information to guests and VIPs upon their arrival at the lobby; escorts guests to their rooms and requests them to register in the VIP Guest Book whenever necessary.

为过剩的客人安排就近的酒店食宿并作记录，如果条件允许，安排他们隔天回酒店/紧急处理/证明。

Arranges accommodation of overflow guests in alternate hotel(s) and keeps record thereof; arranges for their return to the Hotel the following day or when conditions allow/exigencies require/justify.

处理有关费用的问题，调查任何客人的评价，紧急事件处理。

Handles questions of charges, investigations of any guest comments and co-ordination with emergency plans.

在大堂里巡视监督酒店安全、客户关系、经济/对话与行为，不包括客人区域，记录并督相关员工指导相关工作及区域或酒店的不寻常的地方和重大事情，处理遗失事件。

Makes rounds/conducts inspections on the lobby, of all but not limited to other guest areas in the interest of security, safety, guest relations, economy/conservation and acts, records, monitors to officer(s) concerned and superior(s) operational activities and unusual occurrences, incidents, irregularities, illegitimate activities and significant events affecting unites/or the Hotel as a whole; handles lost-and-found matters

换房进行管理，根据酒店拟定的政策，标准和程序处理退还现金，费用修正，预付金，机场代表费用，接受个人或公司支票，欠账处理，转账账单处理，等等。

Authorizes room or rate changes, paid-outs, rebates, cash advances, release of airline crew allowance, acceptance of personal or company checks, assumption of liabilities, “charge to” billing, etc. following or on the basis of established policies, standards and procedures.

与在房态上有差异的部门联系协作。

Co-ordinates with line departments concerned on discrepancies in room status.

据即时情况安排其他工作。

Other duties assigned by the immediate superior.

任职要求JOB REQUIREMENTS

本岗位同时对外籍职员开放

This job is also open to Expatriate

大学专科毕业

College graduate

至少2年以上在国际标准酒店工作经验

At least 2 years’ experience in a hotel of international standard

必须熟悉前厅部的操作

Must be familiar with Front Office operations

气质良好

Personable and charming

口头表达和书面表达能力良好

Verbal and written facility

能与不同个性的人交流

南昆山温德姆温泉酒店温德姆酒店及度假酒店是温德姆集团旗下的一个提供全方位服务的高端品牌。品牌下每个酒店都提供灵活方便的会议空间,餐厅和健身设施一应俱全。南昆温德姆温泉酒店坐落于惠州龙门县温泉之乡，毗邻山清水秀的南昆山风景区；酒店将以卓越的服务品质，完善的餐饮、会议设施、温泉以及休闲娱乐设施为您提供高品质的世界级酒店及度假住宿体验优质的空气及土壤孕育出不少原生态食材，酒店主推正宗的客家菜及粤菜手法让人一试难忘酒店。