招聘ADD Greeter/ADD Cashier西餐厅迎宾员/西餐厅收银员_郑州航空港诺富特酒店招聘信息-最佳东方

· Meet and greet all guests and potential guests in the front of the Restaurant.

在餐厅入口处欢迎和问候餐厅客人。

· Ensure the restaurant is ready to receive guests prior to opening and that both wait talent and tables are ready in line with opening standards.

· 开餐前确保餐厅人才和摆台已作好接待客人的准备。

· Ensure restaurant operating equipment is clean and in working order.

确保餐厅所有的设施清洁，运行状态正常。

· Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy.

根据酒店规定制服穿带整洁，仪容仪表达到要求。

· Welcoming guests to the Restaurant, by using the Restaurant name.

欢迎客人光临，向客人报上餐厅名称。

· Inquiring if they have a reservation and noting it in the reservation book if they do.

询问客人是否有餐前预订。

· Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book.

如果预订本上没有预订，询问客人用餐人数。

· Being attentive to guest requests.

随时注意观察客人需求。

· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards.

引领客人到他们首选的位置或预订的位置，同时根据餐厅标准安排客人入座。

· Take telephone bookings and document in the Reservation book according to restaurant standards.

根据餐厅要求在餐厅预订记录本上记录客人预订电话和订餐细节。

· Train all talent in hostess standards.

培训服务员领位标准。

· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor.

注意留意观察客人，尽力解决客人的投诉，及时向上级汇报所有事情经过。

· Maintain responsibility of cleanliness of hostess stations.

保持领位台的干净整洁。

· Maintain responsibility of cleanliness of all menus and drink menus.

保持菜单酒水单整洁。

· Assist with beverage service.

协助酒水服务。

· Assist with food service.

协助菜肴服务。

· Maintain detailed knowledge of menu, including daily specials.

熟悉菜单知识，包括每天特色菜肴。

· Ensure tables are cleared quietly and efficiently.

确保桌椅无损坏。

· Carry food and beverage trays in a safe manner to minimize breakages.

安全的使用托盘进行食品酒水服务，避免破损。

· Complete dockets accurately and clearly.

准确无误的填写记录本。

· Maintain current information on all general activities of the hotel.

了解酒店最新活动的相关知识。

· Good oral and written communication skills

良好的口头及书面沟通能力

· Basic F&B product knowledge

基本的餐饮产品知识

· Secondary education

中等教育

· Minimum 1-year food and beverage serving experience

至少一年以上餐饮部工作经验

· Previous public contact and/or cashiering experience

郑州航空港诺富特酒店是由郑州航空港区航程天地置业有限公司投资修建、由法国雅高集团管理的四星级酒店。酒店距市中心28公里，距新郑机场仅15分钟车程。酒店拥有215间客房和套房，全日制西餐厅、大堂吧、行政酒廊，宴会厅和会议室，另还设有健身中心和恒温泳池。Novotel Zhengzhou Airport is a four-star hotel invested and built by Zhengzhou Airport Zone Hang Cheng Sky-Land Real Estate co., LTD and managed by Accor management group. The hotel is 28 kilometers from city center and only 15 minutes from Xinzheng airport. The hotel has 215 guest rooms and suites, all day dining western restaurant, lobby bar, executive lounge, banquet hall and meeting room, as well as fitness center and constant temperature swimming pool.