- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
职责义务Duties & Responsibilities:
个人操作Individual operations
1.熟悉岗位工作程序、方法,电脑操作及各种服务设施的正确使用。
Familiar with the proper use of post work procedures, methods, computer operations and various service facilities.
2.了解酒店各营业部门的基本情况,帮助各部门与客人开展有效的沟通。
Understand the basic situation of the hotel's various operating divisions, helping departments to carry out effective communication with customers.
3.熟知前日、当日及次日的客房出租情况及安排。
Known the day before, the day and the next day room occupancy conditions and arrangements.
4.快捷专业地为客人提供入住登记、离店结算、外币兑换等相关服务。
Fast and professional manner offers check-in, check-out settlement, foreign exchange and other related services.
5.服从上级的工作安排,遇紧急情况立即上报。
Obedience work superiors, in case of emergency immediately reported.
6.保证酒店大堂区域内的清洁、卫生,随时找保洁人员清理,保持前台物品码放整齐。
The hotel lobby area to ensure cleanliness, hygiene, cleaning staff always looking to clean up and keep the foreground items neatly stacked
7.建立并保持同住户的良好关系,处理客人投诉,将客人的意见及时反馈酒店管理人员。
Build and maintain good relationships with tenants, handling customer complaints, will be the guests of the hotel management advice and timely feedback.
8.客人遇到问题需要其它部门解决时,及时联系相关部门,保证在客人要求内时间完成。
When guests need other departments to solve problems encountered, contact the relevant departments to ensure completion time in the request.
资质要求 Jobholder Requirements:
1. 基本要求(年龄,性别,外貌等)Physical (Age, Sex, Presentation, etc):
· 拥有在于他人交往时大多数时间所使用的沟通技巧
Have communication skills when interacting with others used most of the time
· 普通话标准,基本的英文能力
Putonghua standard, basic English ability.
2. 学历要求Education Qualification:
· 大学专科及以上
上班地点:贵阳市南明区沙冲南路200号 贵阳明宇尚雅饭店