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职责义务Duties & Responsibilities: 1. 熟悉礼宾部岗位工作程序、方法。 Familiar with concierge working procedure, method. 2. 按时更换制服,确保干净、整洁,注意仪容仪表,符合酒店的规定。 On time and the replacement of uniforms, to ensure clean, neat, pay attention to appearance, in accordance with the regulations of the hotel. 3. 见到客人要主动问候,做到眼勤、嘴勤、手勤、腿勤。 Seeing the guest to take the initiative to greet, do eye ground, mouth, hands, legs. 4. 与客房部和前台密切合作,按客人要求完成预抵和到店客人的行李递送。 Work closely with housekeeping and front office, complete the arrivals and to store the luggage delivery according to the requirements of the guests 5. 熟悉饭店的促销房价及房态,餐饮信息。熟悉饭店周别的交通,旅游景点,服务设施等。不断了解成都的城市信息 Familiar with sales prices and the real state of the hotel, the restaurant information. Familiar with hotel weeks other traffic, tourist attractions, service facilities. The understanding of Chengdu City Information 6. 确保酒店门口车道的畅通,以及对出租车的治安管理。提醒来宾及同事注意来往车辆,注意并控制无大人照看的小孩,提醒客人注意玻璃幕墙。注意提醒客人行李及随身物品。 Ensure that the hotel entrance lane unimpeded, and the security management of the taxi. Remind guests and colleagues note traffic, pay attention to and control without adult care child, and remind them about the glass curtain wall. Pay attention to remind the guest luggage and belongings 7. 保证及时准确的将夜报表、文件等物品送交有关部门。 Ensure the timely and accurate report, file items such as night will be sent to the relevant departments. 8. 了解酒店每日的会议、宴会等有关活动的安排,作好客人的引导工作。 Understanding of the hotel daily meetings, banquets and other related activities, guest guide work. 9. 销售饭店订车。 Sale hotel car 10. 服从上级指派的任务,按期完成工作。 To obey their superior’s assigned task, complete the work on schedule. 11. 办理客人行李寄存时,严格遵守酒店规定,避免给客人和酒店带来损失。 Handle guest luggage, strictly abide by the provisions of the hotel, to avoid damage to the guest and hotel. 12. 向客人推荐有资质和信誉的服务提供商,严格遵守酒店规定和相关法律,避免给客人和酒店带来损失。 Recommendation quality and credibility of the service provider to the guest hotel, strictly abide by the relevant legal provisions and, to avoid damage to the guest and hotel. 13. 按要求准时参加各项指定培训。 According to the requirements on time to participate in the designated training. 14. 熟悉酒店紧急措施,在发生意外时确保客人和员工的安全。 Familiar with the hotel emergency measures, ensure the safety of guests and staff at the time of the accident. 15. 与前厅部各分支保持良好的合作,确保资源共享、团结协作。 Keep good cooperation with the front office to ensure that each branch, resource sharing, solidarity and cooperation 16. 同其他部门建立并保持良好的工作关系,为客人解决问题。 And with other departments to establish a good working relationship, the solution for the customer. 17. 按照要求,准时完成工作报告交于上级领导。 In accordance with the requirements of the work completed on time, report to the superior leadership 18. 及时发现工作中遇到的各类问题、及时准确汇报给直接上级,确保工作准确、高效的完成。 Discover the various problems encountered in the work, the timely and accurate reporting to the direct superior, to ensure the completion of the work is accurate, efficient. 19. 按照要求参加会议。 In accordance with the requirements of meetings. 20. 不断学习吸取新的知识,充实个人能力。 Continuous learning to absorb new knowledge, enrich personal ability 21. 完成上级领导交办的其他工作。 Complete other tasks assigned by superiors. 1.基本要求(年龄,性别,外貌等)Physical (Age, Sex, Presentation, etc): · 男性;相貌端正;身体健康;身高175以上 Male, Good appearance; health; the height above 175 · 具有对酒店行业及前厅部基础知识的了解; With the hotel industry and the basic knowledge; · 具有良好的英语基础及沟通技巧。 Have basic English and excellent communication skills 工作地点:贵阳市南明区沙冲南路200号 贵阳明宇尚雅饭店 (筹备中 预计5月开业) |