• 包吃包住
• 五险
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 免费停车

岗位描述
Job Description 
确保从宾客服务中心接到的客人要求能够被迅速处理并达到客人要求。
Ensure that all requests from Guest Service centre is handled promptly and properly logged. 
与前台密切合作确保任何时间内正确的房态。
Work closely with the Reception to ensure correct room status at all times. 
发放、收回、登记和控制所有客房部工作电话。
Issues, receives, records and controls all Housekeeping work phones. 
处理、登记和跟踪借出物品，每月盘点一次出借物品。
Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly  
inventories of on-loan items, pagers. 
记录所有客房部员工出勤的情况。
Record status of daily attendance for all Housekeeping associates. 
按要求准备月报表。为客房部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。
Prepare monthly reports as required. Render assistance to respective 
Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in  preparing their monthly 
reports and inventories. 
更新客房部月度人力报告。
Review and update the monthly Housekeeping Manning Guide.
熟练掌握电脑，为客房部办公室工作提供帮助。
Know how to use computer and support the office work if possible.
同其他部门协调工作。
Keep good communication with other departments. 
完成由行政管家分配的其他任务。
Assume other duties assigned by Executive Housekeeper.
提供高品质的对客服。
Deliver high quality service to guests.
确保客人需求与合理的要求被满足。
Ensure guest needs and reasonable requests are met.
通过总结客人的意见,寻找机会不断发展对客服务。
Seek opportunities to continually improve guest service, by reporting guest comments. 
采取合适的行动解决客人的抱怨。
Take appropriate action to resolve guest complaints. 
掌握和使用客房部电脑系统。
Access and use Housekeeping computer programs.
坚持酒店安全制度、紧急情况。
Ensure a high level of cleaning is maintained in your work area.
保证所有报告和服务都按时完成。
Ensure all reporting and servicing deadlines are met on a timely basis.
完成你上级交待的其它任务。
Carry out other tasks as directed by your supervisors.
汇报对象REPORTING LINES
 直接向服务中心领班汇报Direct report to HSKP Center Captain 
岗位要求JOB SPECIFICATION 
教育水平Educational Level
电脑基本操作。
computer basic skill.
语言要求Language Proficiency
良好的英语口语。
Good at oral English.
技能要求Skills 
具有良好的客房部办公室日常运作方面的知识，能使用客房操作系统。
Good knowledge of Housekeeping office daily operation, Housekeeping operating system.
掌握使用互联网及其它主要电脑系统的知识，以及具备打字技能。
Knowledge and experience in Internet and other major computer programs and Typing Skills
专业知识Technical 
具有良好的客房部办公室日常运作方面的知识。
Good knowledge of Housekeeping office .             
熟悉微软办公应用软件。
Technical Requirements: Microsoft Office.

贵阳明宇尚雅酒店是由天府明宇商旅委托管理的以商务休闲为一体的豪华五星酒店，酒店坐落于贵州省贵阳市花溪区小河商圈及南明区火车站商圈范围，毗邻贵阳药用植物园，距离火车站5分钟车程，距离贵阳龙洞堡机场仅30分钟车程。酒店拥有245间舒适温馨的客房，1125㎡餐饮宴会空间，4个不同规格的宴会厅及会议室，可提供多种类型的会议及中西式宴会服务，由14个包间组成的怡品堂中餐厅传承健康养生理念，专注烹饪各式川粤精品菜肴，博采众长，倾情呈现“源自家常，品质卓然”的珍馐美食。