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岗位职责(中西餐厅服务员)
1. 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2. 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3. 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4. 客满时,负责安排好后到的宾客,使宾客乐于等位。
5. 随时注意听取宾客的意见,及时向上级反映。
6. 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
岗位要求
1.高中毕业或具有同等学历,经过餐饮服务培训,有一定的日常外语会话能力。
2.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3.掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
4.工作主动、热情、认真,责任心较强。
5.身体健康,仪表端庄。
关于武汉汉南绿地铂瑞酒店(About PRIMUS Hotel Wuhan Hannan)领略欧洲风情,执掌悠然时光。绿地国际酒店管理集团旗下奢华品牌酒店:武汉汉南绿地铂瑞酒店坐拥武汉市汉南区绿地城欧洲风情小镇,设有308间豪华客房、行政客房及总统套房,配备匠心独具的餐饮、休闲与会议设施,旨在以卓越的品质,惬意的氛围,得天独厚的地理优势,为您开启欧洲原境生活新体验。Relax amidst true European opulence. PRIMUS is a luxury hotel brand under the renowned Greenland International Hotel Group. Primus Hotel Wuhan Hannan is located in Greenland City European Town in Wuhan's Hannan District. where it features 308 deluxe rooms, executive rooms and presidential suites. What's more, the hotel is uniquely equipped to provide catering, leisure and conference service. Providing brilliant accommodations in a supremely pleasant atmosphere, we welcome you to a new experience of European living. 酒店餐饮服务融汇了中西方特色美味,提供自助、零点及专属服务,为您的用餐与小憩带来多样化选择。瑞臻中餐厅/瑞逸全日餐厅/本源特色餐厅/瑞沁大堂吧/露台酒吧/铂瑞行政酒廊将会令您流连忘返。The hotel offers guests an enticing selection of food and beverage options that encompass both Chinese and Western cuisine. Dining includes buffet, à la carte and exclusive service choices where there is a wide a variety of culinary delights to enjoy. TENDER Chinese Restaurant/YI ALL Day Dining Restaurant / ORIGIN Specialty Restaurant / SERENADE Lounge / Terrace Bar / PRIMUS Club Lounge, all outlet will immerse you in unforgettable tastes. 酒店拥有总面积逾2,000平方米的会议场地,包括1间挑高大宴会厅及6间风格各异的多功能厅,且均配有高科技会议设施和高速网络连接。让您的每一次活动都能超越期望!The hotel has a total area of more than 2000 square meters of meeting and events space, including a grand ballroom and 6 multifunctional halls, all full equipped with high-tech conference facilities and high-speed internet access.