工作职责
1. Introduce hospital and department scope of services to patients in a pleasant, helpful manner
2. Help patients to resolve registration, billing, insurance and accounting when there is a needs
3. Provide assistance to doctors, nurses, cashiers, pharmacists and other staff in the department when needed to communicate effectively with patients
4. Work closely with the department staff to make sure the quality of the care provided to the patient. 
5. Collects patient satisfaction survey data and prepares reports that reflect the level of activity and relative satisfaction of the services provided to patients
6. Understand hospital policy and procedure, implement the policy and standard.
7. Be alive to new ideas which could benefit the department and deliver high quality service to patients 
8. Ensure patient complaints are properly logged and acted upon by trying to avoid any patient leaving the hospital dissatisfied. 
9. Attend different level of meetings as required.
10. Provide translation services for Chinese client as needed. 
11. Flexibility to be on call and work on weekends 
12. Perform primary patient service officer role to ensure patient satisfaction rate increase in the clinic. 
13. Flexibility to be on call and work on weekends 
14. Keep tracking all test result and cooperate with physician to sending(through  e-mail/fax) or calling patient regarding test result
15. Participate in quality indicator collection and analyzing. 
16. Keep track all referral report and cooperate with associate department
17. Maintain and organize the test result/referral filing system. 
18. Assist department chair and medical staff in quality improvement and to assure continuity of care being provided to all patients. 
19. Attend different level of meetings as required.
20. Any other duty assignment as needed
Specific：
1. Phone call discharge 
2. Care coordination of the clinic and waiting area management. 
3. Care coordination of complicated radiology procedures – communication with all medical staff including nurses,etc from other departments and radiology
任职资格
1. Education Requirement- Nursing associate bachelor degree or above; Bachelor degree in Medical Science preferred
2. Certification from recognized college
3. Seven years above work experience, two years above Patient Services experience
4. Previous experience in similar position desirable
5. Good computer skill, knowledgeable in Windows programs
6. Adheres to hospital confidentiality policy.
7. Fully understand the operation of ambulatory care clinic
8. Good computer skill, knowledgeable in Windows programs
9. Ability to understand, read and write medical terminology
10.Knowledge and insight into the local community in Beijing
11.Hospital or service organization background preferable
12. Ability to handle multiple tasks at one time
13. Ability to follow protocol, policies and procedures
14. Ability to understand medical terminology
15. Ability to organize and prioritize
16. In English and Chinese languages with particular importance of excellence in English language skills
17. Ability to communicate effectively in writing and verbally with physicians, nurses and support staff, and the most importantly, with patients.
18. Skill in exercising initiative, judgment, problem solving.
19. Be flexible, and has strong team player
20. Excellent customer services skills with westerners and Chinese speaking patients
21. Excellent computer skills (Word/Excel/PowerPoint)
22. Professional telephone etiquette
23. Basic management and coaching skills

关于和睦家


和睦家医疗（United Family Healthcare），是在华具备高水平的开拓性医疗机构。和睦家在亚洲的宗旨是,提供综合性的医疗服务，创造以患者为中心的家庭式就医环境。
和睦家医疗成立20年来，已经在北京、上海、天津、广州、无锡和青岛设立了医院及诊所，为当地居民提供高质量的医疗服务。北京、上海和广州的和睦家医院及诊所已经通过了国际联合医疗委员会(JCI) 的认证，这是和睦家一贯宗旨的最好例证：坚守国际标准的医疗品质，确保患者的安全健康，提供卓越的医疗服务。


关于上海和睦家医院


上海和睦家医院（shu）是一家为顾客提供全方位服务的国际认证医疗机构，拥有来自全球的高水平医务人员，同时可与全球20多家保险公司直接结算。上海和睦家医院是美国chindex集团（纳斯达克上市公司）和上海长宁区中心医院共同组建的合资医院，于2004年12月1日开始营业。

上海和睦家医院已获得国际医院联合认证委员会（jcia）的国际认证，成为目前上海地区首家获此殊荣的医院。这代表为患者提供最高等级卫生保健服务的不懈努力所获得的成就。 jci 的认证表示和睦家医院已经屹立于世界顶级医院之林，从而确保患者获得最佳的关怀和安全。

和睦家医院在选择具有国际背景的高级医生和本土医疗专家时，不仅要考察他们的培训经历和专业知识是否卓越，还要对他们进行比较，考察他们是否对患者具有深厚的感情，以及是否真正有兴趣在多元文化环境中工作。除了具有高水平的医疗团队外，上海和睦家医院还与地方教学医院的医学教授和顾问建立了很好的工作关系。这使上海和睦家医院能够在临床需要的情况下安排全市各科专家进行会诊。

关于新成立的浦东国际部

华山医院东院国际部完美地结合了和睦家医疗的国际医疗水准和华山医院的丰富医疗资源. 这个顶尖的医疗机构由和睦家医疗集团管理, 按照国际标准进行运营. 国际部位于浦东金桥碧云国际社区中心位置.

和睦家的价值观和承诺
以追求卓越医疗，提供优质服务为己任, 满足患者期望, 传递爱心嗬护, 回馈社区信赖。
以人为本，身心并重，医患互敬, 以精湛的医术来体现医学的艺术性和科学性。
通过营造温馨、热情的环境，激发个人的创造性，鼓励多元文化发展，增进患者及其亲友和医院员工间的合作, 信任与相互尊重。