招聘Loyalty Manager 忠实客户经理_天津武清金泰假日酒店招聘信息-最佳东方

· Ensuring maximum Priority satisfaction through personal recognition and prompt cordial attention from arrival through departure

确保通过对客人的认知及关注优悦会会员在入住到离店对酒店的服务满意。

· Monitor Guest Service Agents personnel to ensure IHG Rewards Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service

监督前台接待员确保优悦会会员一贯地收到酒店提供的优惠条款，并对常客及贵宾有特色的认知和服务。

· Review arrival lists for all IHG Rewards Club members and select the potential IHG Rewards Club enrollment.

回顾优悦会及优悦会会员到店情况并选择出有潜力的客人加入优悦会。

· Check room allocations, amenities and special requests of IHG Rewards Club members and VIP rooms prior to the guests arrival

在优悦会会员，酒店贵宾到店前，对房间进行检查分配情况，贵宾赠品及特殊要求。

· Greet VIP guests and IHG Rewards Club members personally.

对于酒店贵宾和优悦会及优悦会大使卡会员亲自问候。

· Liaise with other departments and necessary outside contracts to ensure excellent service delivery

与其他部门及外部合作部门保持密切联系，确保提供高标准的服务

· Oversee maintenance of efficient repeat guest history system

负责维护常客客史系统

· Promote Inter-Hotel sales and in-house facilities

推销酒店产品设施

· Perform such functions as to include but not be limited to:

负责如下工作内容但不限于此

· IHG Rewards club member and regular guest welcome letters

优悦会会员和常客的欢迎信

· Solicitation of IHG Rewards Club applications.

负责优悦会会员招募

· Attending to special requests by guests

关注客人的特殊需求

· Handle guest complaints and refer them as necessary, follows up on corrective action

处理客人投诉，跟进结果

· Compile, analyze and control guest relations’ costs

努力控制好客户关系的成本

· Schedule and attend regular IHG Rewards Club Members and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery

定期参加常客，优悦会及酒店贵宾的鸡尾酒会，以便努力提升服务水平

· Prepare requisitions for amenities on a timely basis

及时准备好贵宾赠品

· Organize and conduct regular meeting for all Guest Service Agent’s staff to facilitate communications and smooth operations relating Priority Club activities

定期组织前台员工会议确保将优悦会的各项活动告知给前台员工。

· Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

· 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

天津武清金泰假日酒店地理位置优越，位于武清区泉水道与翠亨路交口，距离天津滨海国际机场46公里，距离武清高铁站仅800米，临近武清经济技术开发区和华北最大的购物中心---佛罗伦萨小镇，更有凯旋王国游乐场、南湖风景区供您休闲娱乐，放松身心。酒店由金泰丽城（天津）置业投资有限公司投资兴建，洲际酒店集团管理，共拥有220间现代简约设计的客房，均配有完善、舒适的设施。中餐厅、全日营业的西餐厅、大堂酒吧和健身房，约1600平方米的会议场地及现代化的高端设施被提供。我们想客人所想，旨在营造惬意自在的入住氛围，令客人度过轻松难忘的时光。我们提供给您的福利：五险一金，给你更多保障具有市场竞争力的薪酬和福利薪资评审和年终奖金，认可你一年的辛勤付出诚意满满的员工价餐饮及客房免费员工公寓和工作餐，感受家的温暖和味道双休和带薪年假，世界那么大，带你去看看我的青春不迷茫，职业规划有方向全球领先的培训体系，助力梦想日常面试安排面试时间：周一至周五09:00-17:00面试地点：天津市武清区泉水道231号天津武清金泰假日酒店联系热线：022-59629099简历可发送至：recruitment.hr@holidayinnwuqing.com