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· Oversee the implementation of linen room standards and procedures
监督布巾房各项标准和工作程序的执行 。
· Recommended changes to these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all linen room systems
熟知布巾房系统最新和最全的信息。
· Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作,以确保交接班过程的有效进行 。
· Distribution and collection of keys
分发和收集钥匙。
· Management of all incoming and outgoing calls to Linen Department
处理布巾部所有呼入和呼出的电话。
· Solve employee grievances
解决员工受到的不公正待遇问题。
· Direct task allocations and change according to volume and peak periods
依据工作量和高峰期等因素对工作进行分配及变更。
· Perform quality inspections
进行质量检查。
· Prioritize VIP or difficult guests
优先处理贵宾和难对付的客人 。
· Liaise with Housekeeping for guest and hotel requirements
就客人和酒店的要求与客房部联系。
· Ensure staff uniforms and hotel linen is processed and delivered in a timely manner
确保员工制服和酒店布巾及时得到清洗和派送。
· Co-ordinate special projects (eg equipment routine service; stock inventories)
就特别项目进行协调(如设备的例行维修和存货盘点)。
· Manage all special requests made by guests 处理客人的特别要求。
· Ensure consistency within the department 确保部门内工作的一致性。
· Ensure you have complete knowledge of hotel departments, service areas, layouts and facilities and the location of these
熟知酒店各部门、服务区域、布局、设施及其各自具体位置。
· Supervise linen storage areas 监管布巾存储区。
· Maintain adequate stock levels 保持足够的库存水平
. Complete stock-takes as required 按要求完成库存盘点工作。
· Conducts shift briefings to ensure hotel activities and operational requirements are known 进行交接班说明,确保了解酒店的工作和运营需求。
· Works with Superior and Human Resources on manpower planning and management needs 与上级领导和人力资源部一起进行人力规划和管理需求。
· Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。