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• Monitor the daily operations of reservations
监督日常预订业务。
• Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
管理客房清单,包括对最佳效益区的客房及禁止预订日期的分配和预订进行管理。
• Develop and conduct rooms based marketing activities
开展和实施以客房为基础的市场活动。
• Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
跟踪销售计划,促销活动,广告,并向相关部门提供必要的反馈。
• Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
记录散客驱势,入住率记录和市场细分发展情况来协助预测工作。
• Monitor front office tracking of guest history data
监督前厅部对客人档案的记录工作。
• Create and maintain allotments
建立并维护客房分配方案。
• Record and analyze guest questionnaires on a monthly basis
每月对客户问卷调查表进行记录和分析。
• Ensure accuracy of guest history and client profiles in Data Base
确保数据库中客人记录和客户资料的准确性。
• Track market codes
记录市场代码。
• Load and maintain rates in IHG reservation system
将房价下载至洲际酒店集团预订系统并进行维护工作。
• Maintain rate in Website
维护网上房价。
• Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
编写、保管和发放从现有信息来源(顾问、经济预测师)和外部信息来源获得的相关信息和资料。
• Manage Hotel Bank and GDS close out/opening-up dates, if applicable
管理酒店银行及全球分销系统的开关日期 (适用的话)。
• Complete end of month sales report
完成月末销售报告。
• Prepare weekly sales strategy reports
准备每周销售策略报告。
• Ensure all Groups are contracted
确保与所有团队签定合同。
• Conduct market research and analysis
开展市场调研和分析工作。
• Monitor and evaluate contemporary sales and marketing initiatives and trends
监测和评估現代市场销售活动及潮流。
• Monitor and evaluate economic, political and social issues/changes
对经济、政治和社会问题及变革进行监测和评估。
• Report on competitor activity
报告竞争对手的活动。
• Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager
主持和召开每周的销售策略会,或按地区市场销售经理的安排开会。
• Participate in preparation of strategic plans for region
参与地区战略计划的制定工作。
• Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
考虑并评论可能会影响业务结果的经济、政治和社会活动及潮流问题。
• Access and assess sales and marketing data
进入并评估市场销售数据。
• Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求。
• Works with superior in the preparation and management of the Department’s budget
和财务总监一起编制和管理部门预算。