招聘宾客服务中心经理（总机经理）_1 Hotel Haitang Bay Sanya 三亚海棠湾阳光壹酒店招聘信息-最佳东方

Job Summary:

To be responsible for the Hive, providing telephone service and co-ordinate guest requests

Duties & Responsibilities:

1. Be responsible for the Hive Department

2. Ensure prompt, polite and accurate handling of all telephone calls and messages

3. Be completely familiar with the hotel’s telephone system and related functions, i.e. voice mail, call logging etc.

4. Ensure that Team member adhere to the hotel’s policies and procedures when carrying out their duties

5. Conduct daily briefings and monthly departmental meetings

6. Be completely familiar with Fire Emergency Procedures and Hive Department’s role in emergencies and ensure all GSA’s knowledge of these procedures

7. Ensure that operating equipment is kept in good working order

8. Ensure that the working area is kept clean and tidy at all times

9. Identify RW, regular guest and long staying guest and build rapport to offer personalized service and assistance

10. Responsible for prompt and accurate handling of guest’s wake up calls, using guest name.

11. Handling of guest and internal messages

12. Responsible for Personal Guest Service and prompt response to guest request

13. Assist in ensuring effective internal communication and play an active role in this

14. Take part in the preparation of department goals and objectives

15. Set up systems to capture guest feedback and present this to the Front Office Manager on a regular basis

16. Coordinate work operations within the unit

17. Develop performance standards for operations in the unit

18. Assess work operations and prepare plans to implement change when required

19. Prevent and resolve grievances

20. Resolve disputes

21. Discipline Team member when necessary

22. Determine and plan for future staffing needs

23. Recruit team members together with Assistant Front Office Manager and Human Resources Manager

24. Prepare Team member rosters to meet business demands

25. Facilitate multiskilling

26. Maintain up-to date Team member records

27. Manage Team member training and development

28. Implement Team member performance appraisals

29. Carry out exit interviews

30. Provide ongoing advice and support to Team member under your supervision

31. Supervise Team member performance

32. Implement appropriate management practices that provide Team member motivation and communication

33. Manage the delivery of high quality service to guests

34. Manage the development and implementation of guest service strategies

35. Ensure guest needs and reasonable requests are met

36. Seek opportunities to continually improve guest service

37. Take appropriate action to resolve guest complaints

38. Promote the hotel products and services

39. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

40. Log security incidents and accidents in accordance with hotel requirements

41. Ensure a high level of cleaning is maintained in work area

42. Prepare and conduct meetings and group presentation to keep staff/ management/ other parties informed of hotel operations and relevant issues

43. Set team goals in consultation with team members according to hotel/ department goals, policies and practices

44. Ensure all reporting and servicing deadlines are met on a timely basis

45. Abide by the Service Standard

46. Abide by the Hotel’s Policies and Procedures, Code of Business Conduct and the hotel’s Team Member Handbook

Carry out tasks as directed by your supervisors

Job Knowledge / Skill:

1. Good knowledge and very familiar with Hive operation

2. Good knowledge of concerned communication equipment

3. Good knowledge of console operation

4. Good English language skill

5. Good supervisory skill

6. Good communication skill

7. Be good at organize and problem solving

8. Good finance knowledge

SH Hotels & ResortsNature-inspired lifestyle brand 1 Hotels is part of SH Hotels & Resorts, an affiliate of global private investment firm Starwood Capital Group. In addition to 1 Hotels, the US-based SH Hotels & Resorts also operates luxury brand Baccarat Hotels & Residences and the millennial-focused Treehouse Hotels. 以自然为灵感的生活方式品牌壹酒店 1 Hotels 属SH Hotels ＆ Resorts旗下品牌。这家总部位于美国的酒店品牌管理公司附属全球私人投资公司喜达屋资本集团，除壹酒店 1 Hotels 外，同时拥有奢华品牌Baccarat Hotels & Resorts和致力可持续发展的Treehouse Hotels。About 1 Hotel Haitang Bay, SanyaAs the brand’s first property in Asia, 1 Hotel Haitang Bay, Sanya joins the fast-growing portfolio of award-winning properties in South Beach in Miami, Central Park and Brooklyn Bridge in New York, Los Angeles, San Francisco, Toronto, Nashville, Hanalei Bay and London Mayfair.304 spacious guestrooms, suites and villas feature a sophisticated, contemporary style created with unpolished and locally-sourced stones and woods, resulting in rich and diverse texture in harmonious color palette. Weddings mark new beginnings. 1 Hotel Haitang Bay, Sanya offers the perfect setting to celebrate the start of a life with the one you love.At 1 Hotels, we believe that sustainable hotels are the future. 1 Hotel Haitang Bay, Sanya is proud to be recognized by Leadership in Energy and Environmental Design (LEED) rating system, the foremost program for the design, construction. Our four hotels in the US are all LEED certified at gold and silver levels.三亚海棠湾阳光壹酒店简介三亚1 Hotel海棠湾阳光壹酒店是壹酒店 1 Hotels 品牌位于亚太区的首家酒店，品牌旗下的各家酒店分别位于美国迈阿密南海滩、纽约中央公园、纽约布鲁克林大桥、洛杉矶西好莱坞、加拿大多伦多、旧金山、纳什维尔、哈纳雷湾以及英国伦敦梅菲尔。酒店拥有304间设计独特的客房、套房及复式别墅，面积自62至1,300平方米，饱览园林、池畔或海景景观。经典雅致的宴会厅、绿意盎然的草坪及炫丽的水景舞台为婚宴提供浪漫场地，让您在海天一色的自然美景下见证爱情誓言。壹酒店拥有总面积3,800平方米的五个户外泳池。以“悬浮”姿态打卡1,400 平方米、长达55米的透明亚克力天际恒温泳池。蓝天白云下纵享畅快淋漓，绿意庭院内尽享海岛休闲时光。天际恒温泳池还特设曼妙的美人鱼表演。在壹酒店1Hotels，我们坚信可持续发展将成为酒店业的未来趋势。三亚1 Hotel海棠湾阳光壹酒店获得能源与环境设计先锋（LEED）的银奖认证，该评级项目从酒店的设计、建筑以及运营各方面评估绿色建筑。此外，我们在美国其余四家酒店均获得LEED金、银奖级别认证。