Job Purpose:
As the Sustainability Analyst for Greater China, this role is pivotal in ensuring the successful implementation and ongoing support of GAIA 2.0 across all hotels (M&F) in the region. This role will be responsible for a range of critical tasks related to sustainability reporting and technical oversight. 

Primary Responsibilities:
1.Technical Overview and Configuration:
 ● Provide technical oversight for GAIA2.0, including system configuration, project planning, and report functionality.
 ● Assist with user onboarding, ensuring proper access rights and responsibilities.
 ● Address Level 1 support issues related to GAIA2.0, such as resolving system errors, data misloads, and lost invoices or proof points.
2.Onboarding New Properties:
 ● Facilitate the onboarding process for new properties onto GAIA2.0.
 ● Configure system settings and determine reporting streams and data points.
3. Training and Support:
 ● Train Hotel Sustainability leaders on GAIA2.0 reporting requirements.
 ● Conduct training sessions for 150+ hotels (including those under Master Franchise) across 9 projects with over 900+ data points
4. Property Reviews and Data Cleaning:
 ● Perform property reviews for 150+ hotels.
 ● Collaborate with department heads (F&B, Rooms, T&C, Engineering, F&B, Kitchen) and General Managers.
 ● Analyze division results and ensure data accuracy during 30-minute review sessions per hotel.
5. Metrics and Reporting:
 ● Review metrics for closed hotels or those leaving the Accor Greater China region.
 ● Accurately forecast and record sustainability metrics for the current year.
 ● Report on 16 global projects, tracking over 900 data points to achieve sustainability goals and KPIs.
6. Global Representation and Collaboration:
 ● Participate in global technical team calls to discuss adoption rates and status updates for all Greater China hotels.
7. Bulk Data Uploads:
 ● Manage bulk data uploads for hotels operated by the Master Franchise.

Knowledge and Experience:
 ● Experience in DTS or audit
 ● Administration background
 ● Knowledge of Accor systems
 ● Management of big number of hotels
Competencies:
 ● GAIA 2.0 technical systems knowledge
 ● Level 1 resolution for system issues
 ● Ability to deal with hotels in different markets
 ● Time management
 ● Attention to details
 ● Previous hotel/corporate experience 

作为全球领先的酒店集团，雅高在全球110个国家运营超过5500家酒店，拥有行业内最具多样化的知名酒店品牌，包括莱佛士、费尔蒙、索菲特、铂尔曼、瑞士酒店、诺富特、美爵及宜必思等。2024年将在大中华区域迎来700家酒店的发展里程碑。在刚刚过去的2023年，雅高大中华区开设了多家引发行业和市场强烈关注的酒店，包括澳门银河 莱佛士、香港梦卓恩酒店、青岛尚美雅高瑞享酒店（品牌首店）以及庆祝了铂尔曼酒店在大中华区的第50家酒店。2024年，雅高大中华区将继续大展宏图，通过多个万众期待的酒店开业项目达成700家酒店的发展里程碑，如上海北外滩金辉索菲特酒店、五间美憬阁酒店以及首个诺富特公寓项目等。雅高集团的全面客户忠诚计划“雅高心悦界ALL - Accor Live Limitless”也已推出面向中国宾客的专属定制版本，在酒店礼遇基础上更提供独家尊享生活时尚体验，如法国网球公开赛和蒙特勒爵士音乐节的VIP体验等。秉承可持续转型愿景，雅高大中华区致力于携手包括锦江集团、携程集团和麦肯锡在内的各方合作伙伴，共同引领整个酒店业将中国打造成为一个更环保的生活、工作和探索目的地。