• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 包吃包住
• 班车接送

JOB OVERVIEW职位概述
•Responsible for all aspects of Business Center function to achieve the highest possible guest satisfaction.
•负责商务中心的各项工作，以取得最大的客人满意度。

DUTIES AND RESPONSIBILITIES 工作职责  
•Meet and greet hotel guests warmly and courteously
•热情并礼貌的接待酒店来宾
•Actively participate in the sending, receiving and distribution of all incoming and outgoing faxes and messages
•积极发出、接收和送达进出酒店的传真和留言
•Provide secretarial services for guests
•向客人提供秘书服务
•Minimize all costs whenever possible
•尽量节省成本
•Efficient in the use of all business center equipment 
•熟练使用商务中心所有设备
•Update traffic sheets accurately
•准确更新电话单
•Handle complaints promptly and follow up thoroughly on action taken
•对投诉进行迅速处理并对所采取的措施彻底跟进
•Abide by established work schedules
•遵守既定工作安排
•Promote in house in house service and facilities
•促进内部服务和设施
•Answer all guests queries regarding meeting room rates, fax, copy machine, computer technology and all equipment efficiently  and politely
•对客人提出的关于会议室收费、传真、复印机、电脑技术以及所有设备的问题做出准确和礼貌的回答
•Update airline schedules and guides the guest whenever requested
•更新航班时间表，并引导客人去其想去之处
•Co-ordinate the reservations of meeting rooms
•协调会议室的预订
•Advise to Supervisor all stationary needs in advance
•提前向主管汇报办公用品方面的需求 
•Attend to all guest needs and queries
•解决客人的一切需要及问询
•Call regular guests, VIPs and long stay guest by name and learn the names of new guests
•称呼常客、贵宾和长期住宿的客人的名字并熟知新客人的名字 
•Ensure cleanliness of work area and clean your work area prior to departing 
•保证工作区域的清洁并在离开工作区前对其进行清扫
•Report daily activities in logbook
•在工作日志上记录每日活动
•Provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings
•通过销售、重新确认或预订向客人提供所有关于交通、旅游、城市和餐馆的信息
•Participate in departmental briefings and training sessions
•参与部门例会和培训活动

QUALIFICATIONS AND REQUIREMENTS任职要求 
•Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
•拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
•Able to read and write English
•能够读写英语
•Proficient in the use of Microsoft Office
•熟练使用微软办公软件

怀来皇冠假日酒店坐落于融葡萄美酒与古老长城文化于一体的怀来京北产业新城核心区，毗邻2019年延庆世界园艺博览会、八达岭长城，为您营造安全宁静的商旅环境，畅享洲际优悦会惠享计划。         酒店以欧式城堡的建筑风格为设计主体，配套舒适园景客房及套房、全落地窗式全日制餐厅与汇集南北风味与一体的彩丰中餐厅，超过1500平米的室内水乐园及儿童亲子营地，为您带来全新度假体验。         同时酒店拥有超过2600平米的专业会议场地，为您提供量身定制的会议服务，是您成就商旅与休闲放松的心仪之所。