• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 包吃包住
• 班车接送

JOB OVERVIEW职位概述
•To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.
通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。
DUTIES AND RESPONSIBILITIES工作职责
•In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known 
在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
•Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
•Promote the Hotel’s (and ICHG generally) products and services
推銷酒店（以及整个洲际酒店集团）的产品和服务
•Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务
•Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
•Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
•Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
•Accept wait list reservations
接受等待名单预订
•Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
•Manage “no show” reservations by investigation and recording of same 
调查和记录未按预订抵店的预订情况
•Record special billing arrangements for groups and conventions
对团队和会议的特别账单安排进行记录
•Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系所有要求信用审批的预订事宜
•Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，优惠，促销活动的信息
•Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
•Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理和商业机构报告等）
•Prepare reservation sales reports
准备预订销售报告
•Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求。
•Works with superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
 

怀来皇冠假日酒店坐落于融葡萄美酒与古老长城文化于一体的怀来京北产业新城核心区，毗邻2019年延庆世界园艺博览会、八达岭长城，为您营造安全宁静的商旅环境，畅享洲际优悦会惠享计划。         酒店以欧式城堡的建筑风格为设计主体，配套舒适园景客房及套房、全落地窗式全日制餐厅与汇集南北风味与一体的彩丰中餐厅，超过1500平米的室内水乐园及儿童亲子营地，为您带来全新度假体验。         同时酒店拥有超过2600平米的专业会议场地，为您提供量身定制的会议服务，是您成就商旅与休闲放松的心仪之所。