招聘Reservations Supervisor预订主管_毕节金海湖皇冠假日酒店招聘信息-最佳东方

Responsibilities 工作职责

· To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.

通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。

· In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求

· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

· Promote the Hotel’s (and ICHG generally) products and services

推銷酒店（以及整个洲际酒店集团）的产品和服务

· Maintain a high level of product and service knowledge about all ICHG Hotels in your region

充分了解所在地区的洲际酒店集团成员的产品和服务

· Prepare and execute action plans which increase reservation sales and associated business

准备和执行增加预订销售和相关业务的工作计划

· Record and process reservations made by phone/fax/email

记录和处理通过电话，传真，电子邮件进行的预订

· Accept wait list reservations

接受等待名单预订

· Process amendments to reservations such as extensions, early departures, etc

修改延期和提前离店等特殊情况的预订记录

· Manage “no show” reservations by investigation and recording of same

调查和记录未按预订抵店的预订情况

· Record special billing arrangements for groups and conventions

对团队和会议的特别账单安排进行记录

· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

与前厅部经理或财务经理联系所有要求信用审批的预订事宜

· Maintain knowledge of special rates/ offers/ promotions

掌握关于特价，优惠，促销活动的信息

· Monitor reservation levels and inform Managers of current and future occupancy rates

监测预订情况，并向经理通报目前和将来的入住率

· Prepare reports as requested (eg to travel agents, business houses etc)

按照要求准备报告（如给旅行代理和商业机构报告等）

Requirements 职位要求

· Problem solving, reasoning, motivating, organizational and training abilities.

具有解决问题，推理，号召，组织和培训能力

· Good writing skills

具有良好的写作能力

· 2 years related experience or one year reservations/front office experience including supervisory experience, or an equivalent combination of education and experience

2年相关的工作经验，或1年预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。

Crowne Plaza Bijie Jinhai Lake is an international hotel, which was invested by the Bijie municipal construction investment (group) co. Ltd, and managed by Intercontinental Hotel Group. It is located in a beautiful city - Bijie, which owns magnificent scenery, famous for natural caves and lakes, flowers and cranes, also a paradise hiding from summer heat. Crowne Plaza Bijie is building close the Jinhai lake, the beauty of the lake can be attached easily from here. We have 398 rooms with comfort and high quality in total, also divers restaurants with different tastes, and many conference rooms with modern facilities. Just took you 10 minutes by car to Bijie Feixiong Airport. We are the best choice for you to take the business travel, family holiday travel, and mass conferences. As the intercontinental hotel group’s ‘winning ways’ had request, we will try our best to make a great start for you , to let you joining in us and give you a growing up space. Also , we are going to build you a stage ‘room to be yourself’, provide you with considerable salary and benefits among the labor market, and all-directional training to helping you to grow up.毕节金海湖皇冠假日酒店是由毕节市政建设投资(集团)有限公司投资建设，洲际酒店集团管理的一家国际品牌酒店。酒店坐落于风光景色旖旎，有着“洞天湖地”、“花海鹤乡”、“避暑天堂”等美誉之称的毕节市。酒店临湖而建，秀美的湖光景色映收眼底，398间高品质客房，各色餐厅，以及现代化高端设施的会议厅，距离机场10分钟的车程，是您商旅出行、家庭旅游度假、大型会议的绝佳选择。秉承洲际集团‘致胜之道’的价值观，毕节金海湖皇冠假日酒店将精心为您缔造一个良好的入职开端，让您融入团队并获得成长的空间，同时我们也提供具有竞争力的薪酬和福利、以及全方位的培训，为您打造一个‘尽炫自我’的舞台。