招聘Guest Relations Officer宾客关系主任_毕节金海湖皇冠假日酒店招聘信息-最佳东方

Responsibilities 工作职责

· Under the general direction of the Front Office Manager and within the limits of established Intercontinental Hotels Group and local policies and procedures, oversees and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs. Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the Intercontinental Hotels Group and the brand ethos.

在前厅部经理的领导下根据洲际酒店管理集团的标准，尽最大能力，向所有部门给予支援性的功能辅助，并与客人和集团内的成员形成互动，跟酒店内各个部门的同事通力合作。发扬工作文化的五个核心价值:信任,诚实,尊重,团队和为集团品牌服务。

· Assists Guest Relations Manager in all aspects of his/her duties

协助宾客关系经理的各方面工作

· Assist Guest Relations Manager in execution of the management of staff

协助宾客关系经理管理员工

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

监督客户关系部工作人员，以确保来宾始终得到礼貌接待及充分的注意和重视，由此实现

最大的客人满意度

· Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and

Service.

监督客户关系部人员的工作，以确保优悦会会员始终得到全部优惠，常客和其它贵宾也得

到特别关照

· Inspects all VIP rooms prior to arrival

在贵宾到达前对贵宾房进行检查

· Greet VIP guests personally

亲自迎接贵宾

· Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

查阅来客单，检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

· Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction

确保向行政楼层和行政俱乐部提供全方位的服务，最大程度的获得宾客满意度

Requirements 职位要求

· 2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.

拥有2年前厅或宾客服务工作经验，包括在相似规模和复杂程度的酒店的管理经验，或与此

相当的教育和相关工作经验结合的背景。

·Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent

具有酒店行政管理，酒店管理或相关的学士学位或大专水平。

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，

员工和第三方交往的能力。

· Good writing skills

具有良好写作技能

· Proficient in the use of Microsoft Office and Front Office System

熟练使用微软办公软件和前台系统

· Problem solving and organizational abilities

具有解决问题和组织能力

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

Crowne Plaza Bijie Jinhai Lake is an international hotel, which was invested by the Bijie municipal construction investment (group) co. Ltd, and managed by Intercontinental Hotel Group. It is located in a beautiful city - Bijie, which owns magnificent scenery, famous for natural caves and lakes, flowers and cranes, also a paradise hiding from summer heat. Crowne Plaza Bijie is building close the Jinhai lake, the beauty of the lake can be attached easily from here. We have 398 rooms with comfort and high quality in total, also divers restaurants with different tastes, and many conference rooms with modern facilities. Just took you 10 minutes by car to Bijie Feixiong Airport. We are the best choice for you to take the business travel, family holiday travel, and mass conferences. As the intercontinental hotel group’s ‘winning ways’ had request, we will try our best to make a great start for you , to let you joining in us and give you a growing up space. Also , we are going to build you a stage ‘room to be yourself’, provide you with considerable salary and benefits among the labor market, and all-directional training to helping you to grow up.毕节金海湖皇冠假日酒店是由毕节市政建设投资(集团)有限公司投资建设，洲际酒店集团管理的一家国际品牌酒店。酒店坐落于风光景色旖旎，有着“洞天湖地”、“花海鹤乡”、“避暑天堂”等美誉之称的毕节市。酒店临湖而建，秀美的湖光景色映收眼底，398间高品质客房，各色餐厅，以及现代化高端设施的会议厅，距离机场10分钟的车程，是您商旅出行、家庭旅游度假、大型会议的绝佳选择。秉承洲际集团‘致胜之道’的价值观，毕节金海湖皇冠假日酒店将精心为您缔造一个良好的入职开端，让您融入团队并获得成长的空间，同时我们也提供具有竞争力的薪酬和福利、以及全方位的培训，为您打造一个‘尽炫自我’的舞台。