招聘Guest Services Agent/Guest Services Center Agent 前台/总机接待员_毕节金海湖皇冠假日酒店招聘信息-最佳东方

Responsibilities 岗位职责

· Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。

· Registers and rooms all arrivals according to established procedures

· 按照既定工作程序为所有来客登记并安排房间。

· Maintains intimate knowledge of departmental standards and procedures

· 熟知部门标准工作程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

· Maintains cashier float and ensures accurate daily report of all money received

· 保持库存现金限额并保证每日对所收现金进行准确报告。

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

· 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

· Keeps abreast of all modifications to accounting policies and procedures

· 随时留意会计政策和工作程序的变化。

· Responsible and attends to guest’s request of using the service of safety box at all times

· 随时负责回应客人关于使用保险箱服务的要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

· 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

· 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。

· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

· 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。

· Performs the audit balances and prepares all works for audit in an orderly fashion

· 执行审计结余，并为审计工作进行各项有序的准备。

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

· 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

· 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

· 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。

Requirements 任职要求

· High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

· 具有高中学历或酒店行政管理，酒店管理或相关的职业证书。

· 1 year experience in guest / customer service, or an equivalent combination of education and experience.

· 拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to read and write English

· 能够读写英语

· Proficient in the use of Microsoft Office and Front Office System

· 熟练使用微软办公软件和前台系统

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

Crowne Plaza Bijie Jinhai Lake is an international hotel, which was invested by the Bijie municipal construction investment (group) co. Ltd, and managed by Intercontinental Hotel Group. It is located in a beautiful city - Bijie, which owns magnificent scenery, famous for natural caves and lakes, flowers and cranes, also a paradise hiding from summer heat. Crowne Plaza Bijie is building close the Jinhai lake, the beauty of the lake can be attached easily from here. We have 398 rooms with comfort and high quality in total, also divers restaurants with different tastes, and many conference rooms with modern facilities. Just took you 10 minutes by car to Bijie Feixiong Airport. We are the best choice for you to take the business travel, family holiday travel, and mass conferences. As the intercontinental hotel group’s ‘winning ways’ had request, we will try our best to make a great start for you , to let you joining in us and give you a growing up space. Also , we are going to build you a stage ‘room to be yourself’, provide you with considerable salary and benefits among the labor market, and all-directional training to helping you to grow up.毕节金海湖皇冠假日酒店是由毕节市政建设投资(集团)有限公司投资建设，洲际酒店集团管理的一家国际品牌酒店。酒店坐落于风光景色旖旎，有着“洞天湖地”、“花海鹤乡”、“避暑天堂”等美誉之称的毕节市。酒店临湖而建，秀美的湖光景色映收眼底，398间高品质客房，各色餐厅，以及现代化高端设施的会议厅，距离机场10分钟的车程，是您商旅出行、家庭旅游度假、大型会议的绝佳选择。秉承洲际集团‘致胜之道’的价值观，毕节金海湖皇冠假日酒店将精心为您缔造一个良好的入职开端，让您融入团队并获得成长的空间，同时我们也提供具有竞争力的薪酬和福利、以及全方位的培训，为您打造一个‘尽炫自我’的舞台。