招聘Bellman 行李员_毕节金海湖皇冠假日酒店招聘信息-最佳东方

Responsibilities 岗位职责

· Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The Bellman performs various errands related to guest’s needs, comfort and satisfaction.

· 负责将客人的行李顺利送往或送离房间、机场和汽车，并对客人的问询和申请提供协助。应接服务员需要从事各种各样的杂务，以满足客人的需要，保证其舒适和满意。

· Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked

· 主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

· Adhere to guest checking in and checking out procedures pertaining to baggage handling

· 在与行李相关的问题上，遵守客人入住和退房工作程序。

· Maintain a spotless Porte Cochere and Drive way

· 保持车辆门道和车道的清洁。

· Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.

· 将客人引至前台并在其办理入住手续时在其身后等待。在看到前台接待员的示意后上前从前台接待员处取得房间号和房卡，然后立即护送客人至其房间。

· Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

· 熟悉酒店布局并记下护送客人的最佳路线。

· Be familiar with the lift workings and emergency stairs

· 熟悉电梯和疏散楼梯的使用。

· Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

· 保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。

· Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty

· 上班时要保持好的发型，注意服装的干净，鞋要擦净并上光，并保持制服的整齐清洁。

· Help other employees in department, replacing them temporarily when necessary

· 帮助部门内其它员工，如有必要则暂时代理他们的工作。

· Keep the baggage room clean and in order before going off duty on each shift

· 每次交班前均保持行李室的整洁。

· Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain

· 当报纸送到后进行适当整理，然后按行李领班的要求将其送至客人房间。

· Use the Duty Log to document matters of importance

· 使用工作日志来记录重要事项。

· Operate Communicates equipment

· 操作通信设备。

· Arrange transport and coordinate luggage

· 负责安排交通并协调行李事宜。

· Assist arriving and departing guests by opening and closing car and taxi doors

· 为来店和离店的客人开关汽车及出租车门。

Requirements 职位要求

· High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

具有高中或酒店行政管理，酒店管理或相关的专业证书。

· 6 months experience in guest service or customer service, or an equivalent combination of education and experience.

· 拥有6个月宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。

· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

· 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。

· Able to read and write English

· 能够读写英语

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

此职位描述所陈述的只是该项工作的核心内容和主要层面，并非所有职责或资历要求。

Crowne Plaza Bijie Jinhai Lake is an international hotel, which was invested by the Bijie municipal construction investment (group) co. Ltd, and managed by Intercontinental Hotel Group. It is located in a beautiful city - Bijie, which owns magnificent scenery, famous for natural caves and lakes, flowers and cranes, also a paradise hiding from summer heat. Crowne Plaza Bijie is building close the Jinhai lake, the beauty of the lake can be attached easily from here. We have 398 rooms with comfort and high quality in total, also divers restaurants with different tastes, and many conference rooms with modern facilities. Just took you 10 minutes by car to Bijie Feixiong Airport. We are the best choice for you to take the business travel, family holiday travel, and mass conferences. As the intercontinental hotel group’s ‘winning ways’ had request, we will try our best to make a great start for you , to let you joining in us and give you a growing up space. Also , we are going to build you a stage ‘room to be yourself’, provide you with considerable salary and benefits among the labor market, and all-directional training to helping you to grow up.毕节金海湖皇冠假日酒店是由毕节市政建设投资(集团)有限公司投资建设，洲际酒店集团管理的一家国际品牌酒店。酒店坐落于风光景色旖旎，有着“洞天湖地”、“花海鹤乡”、“避暑天堂”等美誉之称的毕节市。酒店临湖而建，秀美的湖光景色映收眼底，398间高品质客房，各色餐厅，以及现代化高端设施的会议厅，距离机场10分钟的车程，是您商旅出行、家庭旅游度假、大型会议的绝佳选择。秉承洲际集团‘致胜之道’的价值观，毕节金海湖皇冠假日酒店将精心为您缔造一个良好的入职开端，让您融入团队并获得成长的空间，同时我们也提供具有竞争力的薪酬和福利、以及全方位的培训，为您打造一个‘尽炫自我’的舞台。