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• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:
o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。
o Ensure restaurant operating equipment is clean and in working order
确保餐厅运营设备的清洁并正常工作。
o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
按照酒店的规定保持工服和个人仪表的高标准。
o Welcoming guests to the Restaurant, by using the Restaurant name
迎客人光临餐厅,使用餐厅的名称。
o Inquiring if they have a reservation and noting it in the reservation book if they do
询问客人是否有预订,如有预定在预订册上做记录。
o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。
o Being attentive to guest requests
周到的满足客人要求。
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。
• Take telephone bookings and document in the Reservation book according to restaurant standards
接听电话订位并按餐厅的规范在预订冊上记录。
• Train wait staff and bus staff in hostess standards
按领位员的标准培训员工。
• Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。
• Maintain responsibility of cleanliness of hostess stations
保持迎宾台的清洁。
• Maintain responsibility of cleanliness of all menus and drink menus
保持所有菜单和饮料单的清洁。
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