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1. 及时而专业地应答来电。
Answer the incoming telephone calls promptly and professionally.
2. 准确记录预订与电话信息。
Akes accurate reservations and phone messages.
3. 热情而专业地接待顾客。
Meet and greet guests in a warm/friendly and professional manner.
4. 引导顾客就坐。
Escort guests to their allocated table.
5. 根据顾客提出的要求提供相应的帮助和信息。
Guide guests through the venue and provide any assistance/information as required.
6. 严格执行关于客户管理和预定的标准流程
Follow Mr & Mrs Bund standard procedures for guest management and bookings
7. 通过热情专业的聆听建议和服务专递积极的餐厅形象,提高顾客满意度。
Manage guest satisfaction and convey a positive image of the restaurant through professionalism, listening and advising
8. 在营运过程当中确保顾客流的平稳,合理安排餐厅各区域的预定。
Keeps control of the flow of business into the restaurant; distributes the guests evenly to each station to avoid overloading at one particular station
9. 管理并更新客户消费信息和客户档案
Provides information concerning the concept and promotional activities of the restaurant and Hotel to guests.
10. 很强的责任感,团队合作精神热情,有礼貌,愿意帮助同事及客人
Performs duties common to all Captains and Waitress and other duties as may be assigned.
任职资格:
1. 具有良好的英文沟通能力
To have basic English language skill
2. 具备专业的餐饮知识及其服务技意识和服务技能
To have basic knowledge on the food / beverage / service available in sections appointed
3. 具有良好的沟通能力和团队工作精神
Have effective communication skills within service sections appointed and with chefs. Strong sense of responsibility, teamwork oriented.
Arola Nanjing是西班牙顶级名厨Sergi Arola在中国的第一家餐厅,Sergi Arola在业界被称为西班牙的荣誉和代表,是米其林二星名厨,在全球拥有三个品牌共14家闻名遐迩的著名餐厅、酒吧。