职位描述

? Responsible for receiving guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner 以最礼貌的方式进行客人接待服务。要对所有来宾进行热烈欢迎，并对离店客人友好欢送。

职位资格和技能

? At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times 时刻保持装束整洁、态度和悦，以最礼貌的方式迎接来店客人，并随时为其提供协助。 ? Maintain the entrance and main door area clean and tidy, free of obstacles and ensue that traffic through the driveway is controlled 保持入口和大门区域的整洁干净，清除障碍物，并确保车道通畅。 ? Adhere to guest contact standards at all times 时刻遵守与客人交往的准则。 ? Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests 熟知酒店服务项目和设施情况，以便向客人提供可靠的信息。 ? Assist guests in and out of taxis and other vehicles and remove baggage from vehicles enabling the Bellboy to escort guests, with baggage, to the Front Desk for check-in 帮助客人进出出租车或其它车辆，从车下取下行李，以便行李员可以提行李并护送客人到前台办理入住手续。 ? Obtain taxis for guests as required and do your best to ensure the guests are not overcharged by taxis by either negotiating with the taxi driver himself, or by cautioning the guest to be on alert 按要求为客人叫出租车，并与司机谈价钱或提醒客人注意，以确保客人不被司机多收费。。 ? Knowledgeable in assisting guests in requests for transport and other information 熟知相关情况，协助客人询问交通等方面的信息。 ? Knowledgeable of the events of the day and of daily Hotel activities 掌握当日活动情况以及酒店的日常活动。 ? Knowledgeable of VIP guests and whenever possible addresses such guests by name 熟悉贵宾情况，如有可能应尽量称呼贵宾的名字。 ? Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present 当有可疑人员到来或有人故意生事时，要时刻保持镇静，并立即通知保安或值班经理。 ? Keep alert for guest entering and leaving the hotel. Suspect guests (including those engaged in competitor analysis, suspicious looking characters, etc) should be relayed immediately to the Front Office Manager 注意进店和离店的客人。对于可疑的客人（包括竞争对手派来的分析人员和外表可疑的人员等）应立即交由前厅部经理处理。 ? Conversant with emergency evacuation and fire procedures 熟知紧急疏散和消防工作程序。

Job Board Specific Data

? Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。 ? Able to speak, read and write English 能够读写说英语

常熟中江广场皇冠酒店，位处新城区中江广场，地理位置优越，距上海虹桥及浦东国际机场约60-90分钟车程。毗邻市政府、常熟国际会展中心及新世纪大道等著名地标，是常熟市豪华商务酒店的理想选择。