招聘宾客关系主任_济南君瑞酒店招聘信息-最佳东方

一、岗位职责 Job Responsibilities：
1、掌握当日客情及餐饮活动；

Grasp the customer situation and catering activities of the day；

2、解决酒店宾客投诉，维护客人情绪，保障酒店利益；

Solve the complaints of hotel guests, maintain the emotions of guests, and protect the interests of the hotel；

3、解答客人咨询的有关酒店的问题或者协助解决客人住店过程中的遇到的困难；

Answer the questions about the hotel or assist in solving the difficulties encountered by the guests in the process of staying in the hotel；

4、掌握当天到店及离店的重要宾客，回头宾客；

Master the important guests who arrive and leave the store on the same day, and the returning guests;

5、在宾客到店之前准备好登记表、钥匙卡等以确保入住手续方便、快捷；

Prepare the registration form, key card, etc. before the guests arrive at the hotel to ensure that the check-in procedure is convenient and fast;

6、与住店宾客保持良好沟通以了解宾客之喜恶（喜好），协助宾客解决疑难事宜；

Maintain good communication with guests to understand their likes and dislikes (preferences) and assist guests to solve difficult problems;

7、做好每日对住店宾客的电话拜访工作，搜集宾客意见并及时采取跟进措施与向上级反映；

Do a good job of daily telephone visits to guests, collect guests' opinions and take follow-up measures in a timely manner and report to superiors;

8、在前台及大堂与商务楼层接待及迎送住离店的宾客；

Receive and greet guests at the front desk, lobby and business floor;

9、协助入住宾客办理登记入住及离店手续。

Assist guests in check-in and check-out procedures.
二、岗位要求 Job requirements：

1、大专及以上学历，2年以上GRO岗位经验者和酒店前厅工作经验者优先；

College degree or above, more than 2 years of GRO post experience and hotel front office work experience is preferred;

2、形象气质佳，五官端正，女生身高165cm及以上，男性身高175cm及以上；

Good image and temperament, good facial features, female height 165cm and above, male height 175cm and above;

3、有良好英文沟通能力优先；

Good English communication skills are preferred;

4、具有良好的服务意识，团队协作精神以及良好的沟通协调能力、应变能力和抗压能力。

Have a good sense of service, teamwork spirit, good communication and coordination skills, adaptability and ability to work under pressure。

The Barony Jinan East is an international five-star,branded hotel invested by the state-owned,Jinan Hi-tech Holding Group and managed by the Barony Hotels & Resorts Worldwide.济南君瑞酒店由济南高新控股集团投资，由君廷酒店及度假村集团管理的一家国际五星级品牌酒店。The Barony Hotels & Resorts is a fast-growing international hotel management group and gradually gaining market favor with its excellent brand and project operation. Following the successful grand opening and operation of Grand Barony Hotel Qingdao Airport,Grand Barony Wenzhou etc,and Grand Barony Jinan,Barony Park Qingdao etc. several hotel projects will opening soon. The Barony Jinan East will continue to serve the local market with its British style elegance, gentle and hospitality.君廷酒店及度假村是一家快速发展的国际酒店管理集团，以其卓越的品牌与项目运营逐渐获得市场青睐。继青岛国际机场君廷酒店、温州君廷大酒店等成功开业运营后，济南CBD君廷酒店、青岛胶州邦臣酒店等多个项目即将开业，济南君瑞酒店也即将为本地市场提供“优雅”、“绅士”与“好客”的英伦服务体验。The hotel is located in Jinan East High-tech District, a district full of modern vitality,and lies in the booming commercial center along Chunhui Road and Kehang Road. It has an advantageous geographical location and convenient transportation. It’s adjacent to Weizishan Park, Rainbow Lake and other scenic spots. The hotel is about 19 kilometers from Jinan Yaoqiang International Airport and about 14 kilometers from Jinan East Railway Station.酒店坐落于充满现代都市活力的济南高新区，处于春晖路与科航路一带正在蓬勃崛起的商业中心，地理位置优越且交通便利，毗邻围子山公园、彩虹湖等，悠然景观尽览自然之美。酒店距离济南遥墙国际机场约19公里，距离济南东站高铁站约14公里。The hotel has in total 317 guest rooms and suites, located on the 7th to the 27th floors; an All-Day-Dining western restaurant, a Chinese restaurant and 8 VIP rooms; a 900-square-meter Grand Ballroom and 600-square-meter several Meeting Space; and heated indoor swimming pool, a 24-hours fitness center and other service facilities.Adhering to the Barony Brand standards, The Barony Jinan East has extraordinary space design, authentic food and beverages, excellent service and first-class modern conference facilities and is dedicated to provide elegant and pleasant services for international business and leisure travelers.酒店拥有317间客房及套房，分布在酒店的7层至27层；全日制西餐厅、中餐厅及8个包厢、900平米的大宴会厅及600平米多功能会议区域；室内恒温泳池及24小时健身房等服务设施。秉承君瑞品牌卓尔不凡的空间设计，地道的美食佳酿，尽善尽美的服务及一流的现代化会议设施，济南君瑞酒店为国际商务与休闲度假旅行者提供优雅愉悦的优质服务。