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Front Office Manager

2018-05-21 发布   2018-08-19 截止

工作经验:5年以上 工作地点:澳门特别行政区 招聘人数:1人 薪资待遇:1.5万-2万 提供食宿:提供 工作性质:全职
年龄要求:不限 语言要求:英语(精通) 计算机能力:不限 现所在地:不限 户籍要求:不限 最低学历:本科 性别要求:不限 国际号工作经历:优先 国内管理公司经历:不限 婚姻状况:不限
  • 职位描述
  • 公司介绍
  • Responsibilities:

    -          Ensure the Opera database is appropriately managed and updated.

    -          Prepare and run daily front office operations reports and check lists

    -          Directs and works with managers and employees to successfully execute all front office operations

    -          Manage and assist in all Front Desk operations to include, but not limited to, guest service and registration (check-in/check-out), managing bell captain, concierge and gift shop operations, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

    -          Conduct staff meetings to include, but not limited to, reviews of hotel standards, departmental procedures and operating issues

    -          Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting training and evaluations delivering recognition and reward

    -          Recruit, interview and train team members

    -          Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

    -          Meet and greet guests and respond to guest inquiries, requests and resolves guest issues and concerns in a timely, friendly and efficient manner

    -          Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

     

    Requirement:

    -          University graduate, major in Hotel Management is preferable

    -          Minimum 5 years’ front office supervisory experience, preferably in 5-star hotel

    -          Knowledge in Property Management system especially Opera and other software that are essential in Front office.

    -          Good leadership, time management and organizational skills in handling operational issues and able to work under pressure

    -          Excellent problem solving and interpersonal communication skills, highly motivated and  team focused

    -          Fluent in spoken and written English and Chinese. Knowledge of other languages is a plus

     

    Candidate with less experience will be considered for less qualified positions.

    To apply for this position, please send your detailed resume with recent photo and expected salary to: Human Resources Department, Hotel Royal Macau, Estrada da Vitoria No.2-4, Macau or E-mail: resume@hotelroyal.com.mo

     

    All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

  • 酒店坐落于澳门的核心地段,位居半山,让您在绚丽繁华的澳门市中,享受恬静舒适的住宿环境。酒店设有三百八十间宽敞的客房及豪华套房、三间提供中西美味佳肴的餐厅及酒廊,并有健身房、游泳池等休闲设施,每间客房均配以设计新颖的优质家具,营造出豪华而富现代感的气氛。酒店另附设商务会议室,可容纳多达二百人,不论是到澳门公干或度假,我們都会竭尽所能,为宾客提供一流的服务。

     

    Our hotel  is an elegant luxury hotel situated on Estrada da Vitoria near the centre of Macau at the foot of the city's legendary landmark, the 174-metre-high hill, Colina da Guia. Well placed for both business and leisure travelers. Well equipped with three stylish restaurants and bar, a Fitness Centre, a swimming pool and a choice of 380 spacious guest rooms and suites over 19 floors, we presents the highest standards in all areas of accommodation and service. Our hotel  is fully equipped to host business meetings and functions accommodating up to 200 people. The opulent furnishings and graceful decor of the hotel create an ideal ambience for work or leisure, and the addition of the latest technologies and a first-class service ensure every detail of the event is a success.

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澳门五星酒店

  • 所属行业:酒店业
  • 企业性质:股份制企业
  • 人数规模:100-499人
  • 联 系 人:Human Resource
  • 企业地址:澳门 澳门半岛
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