• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 年度旅游
• 人性化管理

To maintain a highcustomer service focus by approaching your job with the customers always inmind.
在整个工作过程中，始终保持高度的客户服务意识。      
To have a positiveimpact, taking personal responsibility and initiative to resolve issues, alwaysclearly communicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
To be motivated andcommitted, approaching all tasks with enthusiasm and seizing opportunities tolearn new stills or knowledge in order to improve your personal performance.
具有积极合作的精神，以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
To be flexible,responding quickly and positively to changing requirements including theperformance.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
To maintain high teamfocus by showing co-operation and support to colleagues in the pursuit of teamgoals.
具有极强的团队精神，通过合作及对同事工作的支持达到团队的目标。
To contribute ideas andsuggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote theservice and facilities of Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all dutiesand responsibilities in a manner that ensures your safety and that of others inyour workplace.在工作过程中能够做好本职工作，保证自己及其他人的安全。
Creating an environmentwhere everyone in the department is focus on “creating that special experience”to deliver exceptional customer service.
建立一种每个员工都关注如何能为客人创造“一次特殊经历”，提供非凡客户服务的工作环境。
Actively seeking verbalfeedback from customers and team members and managers at each service period.
在服务期间积极收集客人及服务人员的反馈意见。
In consultation with theManager, agreeing and implementing actions to make improvements to customerservice
制定和实施服务改进方案通过与经理的协商。
Positively dealing withand learning from customer complaints and comments with follow up and feedbackto the Restaurant Manager
以积极的态度处理客人的投诉及建议，并把必要的信息反馈给餐饮部经理。
Making sure all customerrequests and queries are responded to promptly and effectively.
在服务时间内以积极的态度，高效、准确的定位及时满足客人要求及需要。
Be Pro-Active towardsguests, assisting them with any reasonable requests.
积极主动的为客人服务，满足客人任何合理要求并能够预见客人的需求。
Identifying,communicating and actioning potential sales leads
共同鉴定并及时沟通潜在的销售线索。
Creating an environmentwhere “everyone sells”
创造一个“我来销售”的氛围。
To ensure all standardsfor Service Delivery are effective & efficient.
确保在对客服务指南，标准服务手册中的所有标准都能够在整个部门持续有效的贯彻。
Having detailed knowledgeof all Operations outlet operating hours, facilities, services &promotions.
熟悉各个营运部门运作时间，设施，服务标准及推广活动。
Instigate & followthrough with administrative projects, tasks & procedures for the DO &assisting when necessary to the Operations Team.
辅助营运总监完成行政项目，任务及程序。必要时辅助其他营运部门工作。
Assisting to implementand follow though with improvements those are identified.
针对于工作中的不足采取必要的行动。
Take an active role intraining of Operation team members in consultation with departments.积极协助并组织团队成员的培训。                                
Ensure that any guestcorrespondence is relied within 48 hours of receiving to DO Sectary or DOoffice.
确保营运总监收到的客人信件在48小时内得以回复。
To plan, priorities &organize.
计划，确定优先次序，组织及控制每日餐厅的运营。
Be responsible forefficient Facsimile, photocopying, typewriting, translating, filing & otheroffice duties for the DO office.
辅助营运总监传真文件,复印文件,打印机翻译等其他办公室日常任务。
Ensure a systematicfiling system is in place for hard and soft copy files for easy and efficientretrieval.
分配、指派、组织授权日常的经营工作确保任务按时完成。
Be responsible for keyingin the Departmental Duty Roster in HR System.
负责录入本部门排班。
Be responsible tosubmit the Overtime Summary to HR by the end of each month.
每月底前向人力资源部递交本部门加班统计。
Understanding what’sgoing on in other departments and implications for your own area.
了解饭店其他部门的经营活动及其与自己部门的影响。
Planning ahead andensuring adequate resources are available
预先准备并确保各种经营设施设备的充足。
Provide guidance andassistance where necessary for the operations team to manage their ownadministrative duties, taking action where necessary to ensure smoothoperational running and assisting in service duties during service period, ifnecessary.
有效辅助部门行政运作，必要时采取必要的行动以确保服务运营正常。
To establish goodcommunication with all hotel department and managers.
与其他部门建立良好的沟通渠道。
Assist with translatingany requested documentation or meetings for the DO, and /or GM when necessary.
负责为营运总监进行各项翻译工作，必要时辅助总经理的工作需求。
Assist with analysingfinancial information that is provided via the Finance team.
分析财务信息。
Communicated allinformation passed via your desk to the DO whether you believe it important ornot.
所有传送到办公室的信息要与营运总监及时沟通，无论是你认为重要与否。
Remember that yourposition is privileged hear information that may be deemed confidential andshould not be shared openly with other team members.
不可将酒店的保密信息与他人分享。
Communicating relevantfinancial information to the team
与团队成员分享近期财务状况。
To ensure the health,safety and well being of customers and all team members.
确保客人及员工的健康及安全。
Understanding relevant OH& S legislation & the implications on the operation of the department.
了解 OH&S 的各项规定，并熟悉其与日常经营中的关系。
Communicating to the teamtheir responsibilities within OH & S.
通过与员工交流使其了解 OH&S规定的责任及义务。
Ensuring that safe andhealthy working practices are implemented at all times.
确保所有安全及卫生程序的执行。
The managementreserves the right to change / extend this job description if necessary at anypoint of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties andresponsibilities as assigned.
完成任何其他合理的职责和被指派的职责

Get Away From The City-扫描相册中微信账号，了解希尔顿全球招聘信息！Hilton Hefei located in Hefei which is the capital of Anhui Province. With 532 guest rooms and a central location, Hilton Hefei is your own get away from the city-in the city! Hotel strategically located in the heart of uptown residential, business and entertainment center, just 2 minutes from Hefei Metro Line 1 Changhuai Station Exit A, 5 mintues to Train Station and 50 minutes to Xinqiao International Airport.Free Wi-Fi in public areas is offered to guests of this hotel. There is no shortage of dining options at the Hilton, which features some of Hefei's high quality restaurants. The Phoenix Restaurant serves Chinese dishes, a variety of Western and Asian favorites are available from the buffet and a la carte menu at Sens Restaurant. East meets West at this spacious, naturally-lit restaurant. For an American pool game, table football, darts, table card games, dice games, mini Karaoke, multiple Sports TV channels, Fashion TV or just to make friends over an ice glass of beer or wine.For those planning business or social events, Hilton team members can assist with small or large conferences, weddings, banquets or theme parties. Multiple meeting rooms with the latest audiovisual equipment are ready for use, as is a banquet hall, business center and boardroom. A fitness center, indoor swimming pool, two tennis courts and yoga studio are round out the amenities offered by this hotel.Hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. Its award winning Hilton University has created numerous managers worldwide.If you have the PASSION and desire to DEVELOP, join the Hilton family!城中的世外桃源-合肥元一希尔顿酒店，坐落于安徽省会城市合肥。酒店拥有532间豪华客房，致力于成为商务、旅行及会议的优选下榻酒店。合肥元一希尔顿酒店地处瑶海区，距离合肥地铁1号线长淮站A出口仅需2分钟路程，距离合肥火车站仅需5分钟车程，距离新桥国际机场50分钟车程。酒店由世界知名建筑设计公司巴马丹拿打造，客房面积均在41平方米以上，配备空气净化系统、水质改善系统及直饮水设备的绿色客房让您体验环保新生活。行政楼层有包括总统套房在内的各类房型，营养自助早餐、午后欢乐时光更有精美小食、简餐相伴。行政酒廊亦可举办鸡尾酒会及小型商务洽谈。凤还巢中餐厅烹制精致创意中式菜肴佳品；禅餐厅有中西式自助及特色零点；咖啡基诺提供各式甜点饮品；莺蝶舸大堂吧香茗佳酿及下午茶套餐任您选择。健身中心设空中室外花园、健身器材、泳池、网球场和瑜伽室。 这里可举办会议、婚礼、派对或展会，由专业宴会专员为您服务。酒店提供希尔顿会议服务及大小会议室，包括1600平方米无柱多功能宴会厅，内设同声传译系统，还有董事会议室及行政酒廊的商务中心。作为客人的首选入住酒店，希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望，请不要犹豫，我们诚挚欢迎你加入希尔顿大家庭！Hilton worldwide new career site希尔顿全球新版求职网址Hilton Worldwide offers a world of opportunities when it comes to employment and career development.Please visit our careers site at www.hiltonworldwide.com/careers. On the right side of the page you will see FIND A JOB, then choose your region and country of interest and enter your search criteria to review our current opportunities. We welcome you to review the opportunities, create an account, and apply online if a position is of interest. You may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.Thank you for your interest!  希尔顿全球为您提供全球领域的就业发展机会：您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。 在网页右侧FIND A JOB中 ，选择您感兴趣的国家和地区，输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会，注册账户，若对职位有兴趣，可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位，您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。 感谢您的关注！  欢迎到酒店人力资源部直接咨询，您可以选择的路线如下：地铁：地铁1号线长淮站A出口-到达酒店          地铁2号线大东门站转地铁1号线长淮站A口出站-到达酒店公交站：1路、11路、21路西线、226路、801路、902路均可到达              元一时代广场站下车-到达酒店由机场方向：乘机场大巴约20分钟到汽车客运西站，再乘地铁2号线到大东门转1号线，1号线长淮站A口出站-到达酒店由火车站方向：出站沿西南方向胜利路步行约15分钟-到达酒店由火车南站方向：乘坐地铁1号线路程约30分钟长淮站A口出站-到达酒店