招聘Sens Attendant西餐厅服务员_合肥元一希尔顿酒店招聘信息-最佳东方

Position Summary职位概述

This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International.

本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。

RESPONSIBILITIES 岗位职责:

To maintain a high customer service focus by approaching your job with the customers always in mind.

在整个工作过程中，始终保持高度的客户服务意识。

To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。

To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.

能够提出对酒店的运作及环境有益的意见或建议。

To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.

能够积极的向客人及供应商推荐酒店的服务及设施。

To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

在工作过程中能够做好本职工作，保证自己及其他人的安全。

Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.

熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。

Understand dietary requirements and offer appropriate suggestions.

了解健康食品的要求，并可以给出适当的建议。

By completing checklist in product knowledge.

能够达到产品知识的要求。

Be able to make suggestions on the menu that might suit guests of different nationalities.

可以根据客人不同的国籍推荐菜单上的食品。

By knowing menu items of all other outlets to recommend guests to other outlets.

了解其他餐厅的菜肴，以便向客人推荐。

Confidently knowing opening hours of all restaurants & Hotel outlets.

熟悉所有餐厅及酒店其他部门的营业时间。

Being able to recommend other restaurants & city attractions to Hotel guests.

可以向客人推荐其它具有吸引力的餐厅或场所。

By completing checklist on preparing the restaurant for service.

在餐厅备餐的过程中严格遵守服务标准。

Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.

微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。

Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.

保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。

Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.

满足客人的各项要求，如不能立即回答客人的问题请与经理联系。

Ensure all service procedures are carried out to the standards required.

确保所有服务都符合标准。

Make sure all areas are cleaned and maintained in accordance with operating procedure.

确保所有区域与开始用餐时一样整洁。

Take personal responsibility for the service experience of all guests in your designated area.

服务时对所有客人尽职责。

Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.

在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。

Give guest service the highest priority.

将服务客人放在首位。

Display professional behavior at all times.

在工作过程中始终体现职业素质。

Avoid offensive or impolite language.

避免使用冒犯或不礼貌的语言。

Report any accidents/incidents to the Supervisor/Assistant Manager/Manager.

向上一级主管或副经理、经理汇报发生的任何事故。

The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，该部门有权更改或补充该职位描述。

Carries out any other reasonable duties and responsibilities as assigned.

完成任何其他合理的职责和被指派的职责。

Specific Job Knowledge, Skill and Ability工作技能技巧要求：

1.To be motivated and committed, approaching alltasks with enthusiasm and seizing opportunities to learn new skills orknowledge in order to improve your personal performance.

具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。

2.To be flexible,responding quickly and positively to changing requirements including theperformance of any tasks requested of you.

具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。

3.To maintain highteam focus by showing co-operation and support to colleagues in the pursuit ofteam goals.

具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。

4.Thorough knowledge of food and beverageoperations including foods, beverages, supervisory aspects,service techniques,and guest interaction

餐饮方面的专业知识及管理、服务、与客人沟通互动方面的知识。

Required Qualifications必要的资历要求：

1. Senior HighSchool Education or specialty Hospitality .

高中毕业或相关同等学历。

2. 1-2 years in a managerial position in 4/5 Star categoryhotel

一至二年在四/五星级酒店的相关管理经验。

3. Good Englishskills.

良好的英语。

Preferred Qualifications更高的资历要求：

1. Open minded andoutgoing personality .

开朗及外向性格。

2. Willing to workfor long hours.

可以长时间的工作。

3. Positive attitude.

积极的工作态度。

Get Away From The City-扫描相册中微信账号，了解希尔顿全球招聘信息！Hilton Hefei located in Hefei which is the capital of Anhui Province. With 532 guest rooms and a central location, Hilton Hefei is your own get away from the city-in the city! Hotel strategically located in the heart of uptown residential, business and entertainment center, just 2 minutes from Hefei Metro Line 1 Changhuai Station Exit A, 5 mintues to Train Station and 50 minutes to Xinqiao International Airport.Free Wi-Fi in public areas is offered to guests of this hotel. There is no shortage of dining options at the Hilton, which features some of Hefei's high quality restaurants. The Phoenix Restaurant serves Chinese dishes, a variety of Western and Asian favorites are available from the buffet and a la carte menu at Sens Restaurant. East meets West at this spacious, naturally-lit restaurant. For an American pool game, table football, darts, table card games, dice games, mini Karaoke, multiple Sports TV channels, Fashion TV or just to make friends over an ice glass of beer or wine.For those planning business or social events, Hilton team members can assist with small or large conferences, weddings, banquets or theme parties. Multiple meeting rooms with the latest audiovisual equipment are ready for use, as is a banquet hall, business center and boardroom. A fitness center, indoor swimming pool, two tennis courts and yoga studio are round out the amenities offered by this hotel.Hilton is the leading hotel brand most preferred for guests to stay with and team members to work for and grow with. Its award winning Hilton University has created numerous managers worldwide.If you have the PASSION and desire to DEVELOP, join the Hilton family!城中的世外桃源-合肥元一希尔顿酒店，坐落于安徽省会城市合肥。酒店拥有532间豪华客房，致力于成为商务、旅行及会议的优选下榻酒店。合肥元一希尔顿酒店地处瑶海区，距离合肥地铁1号线长淮站A出口仅需2分钟路程，距离合肥火车站仅需5分钟车程，距离新桥国际机场50分钟车程。酒店由世界知名建筑设计公司巴马丹拿打造，客房面积均在41平方米以上，配备空气净化系统、水质改善系统及直饮水设备的绿色客房让您体验环保新生活。行政楼层有包括总统套房在内的各类房型，营养自助早餐、午后欢乐时光更有精美小食、简餐相伴。行政酒廊亦可举办鸡尾酒会及小型商务洽谈。凤还巢中餐厅烹制精致创意中式菜肴佳品；禅餐厅有中西式自助及特色零点；咖啡基诺提供各式甜点饮品；莺蝶舸大堂吧香茗佳酿及下午茶套餐任您选择。健身中心设空中室外花园、健身器材、泳池、网球场和瑜伽室。这里可举办会议、婚礼、派对或展会，由专业宴会专员为您服务。酒店提供希尔顿会议服务及大小会议室，包括1600平方米无柱多功能宴会厅，内设同声传译系统，还有董事会议室及行政酒廊的商务中心。作为客人的首选入住酒店，希尔顿也一直是员工工作和发展的首选。享誉中外的希尔顿大学培养了很多全球化的职业经理人。如果你有激情和不断进取的愿望，请不要犹豫，我们诚挚欢迎你加入希尔顿大家庭！Hilton worldwide new career site希尔顿全球新版求职网址Hilton Worldwide offers a world of opportunities when it comes to employment and career development.Please visit our careers site at www.hiltonworldwide.com/careers. On the right side of the page you will see FIND A JOB, then choose your region and country of interest and enter your search criteria to review our current opportunities. We welcome you to review the opportunities, create an account, and apply online if a position is of interest. You may also submit a referral or share a job opening though a variety of channels, or set up an agent to notify you when new opportunities matching your criteria are opened.Thank you for your interest! 希尔顿全球为您提供全球领域的就业发展机会：您可以登录www.hiltonworldwide.com/careers 进入我们的招聘网站。在网页右侧FIND A JOB中，选择您感兴趣的国家和地区，输入搜索条件浏览我们目前所有的招聘岗位。欢迎您去查看工作机会，注册账户，若对职位有兴趣，可以在线申请。您也可以推荐职位给他人或者通过其他渠道来共享一个招聘职位，您还可以建立一个当有符合您条件的新职位开放时可通知您的机制。感谢您的关注！欢迎到酒店人力资源部直接咨询，您可以选择的路线如下：地铁：地铁1号线长淮站A出口-到达酒店地铁2号线大东门站转地铁1号线长淮站A口出站-到达酒店公交站：1路、11路、21路西线、226路、801路、902路均可到达元一时代广场站下车-到达酒店由机场方向：乘机场大巴约20分钟到汽车客运西站，再乘地铁2号线到大东门转1号线，1号线长淮站A口出站-到达酒店由火车站方向：出站沿西南方向胜利路步行约15分钟-到达酒店由火车南站方向：乘坐地铁1号线路程约30分钟长淮站A口出站-到达酒店