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JOB SUMMARY岗位概述:
Directs and Co-ordinate overall activities of the Front Office.
监督指导前厅部的整体工作。
DUTIES & RESPONSIBILITIES 职责义务:
Responsible for the entire operation, staffing and equipment of the Front Office.
负责前厅的日常运行工作,员工配置及设备保养。
Delegates to and supervise all Managerial staff within the Department and assist them in preparing work schedules.
监督前厅管理层职员的日常工作, 开展对话, 帮助他们准备工作计划。
Conforms to and enforce policies and procedures & rules and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
按照雅高的管理规定开展工作, 做到规范服务一体化.。
Performs special duties as required by the Director of Rooms.
完成房务总监临时安排的其它任务。
Controls and verify occupancy forecasts and keep Director of Rooms fully aware of the availability situation in the Hotel, especially when approaching full house.
预计开房率, 将用房情况汇报给房务总监, 尤其是客房率接近100%时。
Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Front Office as a whole, explaining `new directions and policies and procedures at the same time.
组织前厅的常规工作会议, 回顾总结调整前厅部的工作情况, 传达新的工作指示和安排。
Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.
监督前厅的工作,就如何提高服务水平及质量,增加饭店盈利,降低成本等方面提出好的合理化建议
Works closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
和其它部门紧密合作. 参加必要的会议.
Participates in providing and receiving constructive criticism concerning the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.
参加有关会议,就饭店建设,提高工作效率,加强对客服务等方面提出合理化建议,听取他人的意见.
张家界京武铂尔曼酒店,由法国雅高酒店管理集团(Accor)管理,是目前张家界市乃至湘西北地区唯一的一家国际五星级旅游饭店。酒店坐落在风景秀丽的国家AAAAA级武陵源核心风景区内,离世界地质公园、世界文化遗产张家界森林公园天子山入口处仅2分钟车程,据黄龙洞、宝峰湖景区10分钟车程;交通十分便利,距离市区、机场、火车站30分钟车程;到长沙全程高速,仅需3.5小时车程,地理位置得天独厚。酒店占地面积3.7万平方米,客房总计482间(套),包括9套特色套房、行政客房、豪华山景房、豪华园景房、高级标准间等各类房型。酒店拥有各具特色的中、西餐厅、酒吧、宴会厅和餐饮包厢,有丰盛的中华传统美食、地方特色土菜、精致粤菜、西式烧烤等各式经典风味佳肴,让您驻足品尝,一饱口福。六个中小型多功能会议室构思独特,布置灵活;无柱式660平方米的泰和国际宴会厅拥有豪华装修与品质一流的视听设备,可满足大型会议、展览、产品发布、时装表演等活动需要。酒店另设咖啡厅、大堂吧、茶室、池畔吧、行政酒廊等,满足您各式需要; 24小时送餐服务、金钥匙服务、商务中心、礼宾车队等综合服务,让您感受到家一般的便捷与温馨。一流的康体娱乐设施将为您的休闲度假、商务会议接待除去旅途的疲惫,放松自我,回归自然。酒店装饰,精典高雅、宽敞舒适,既蕴含着东南亚时尚元素与浓郁的土家族文化气息相结合,充分展现了国际品牌五星级酒店的豪华与别致,让您充分领略和感受到不同的异域风情,殷勤的待客服务以及全方位的人文关怀。欢迎您来世界闻名的张家界游览观光,感谢您下榻京武铂尔曼酒店度假休闲。