招聘Director of rooms房务总监_张家界京武铂尔曼酒店招聘信息-最佳东方

• Oversees and directs all aspects of Front Office, Housekeeping, Laundry operations and Recreation and Health Club operations.
监管和指导前厅部、客房部、洗衣房以及娱乐健身俱乐部的日常工作。

Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)
• Supervises the overall activities of Front Office, Housekeeping, Laundry, Recreation and Health Club operations
监督前厅部、客房部、洗衣房、娱乐健身俱乐部的整体工作。

• Monitors the personnel of these operations to ensure guests receive prompt, cordial attention and personal recognition
监督上述各部门的工作人员，确保及时，礼貌的接待宾客，并使客人感觉得到充分的重视。

• Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments, notably, Engineering and Security
协调房务部各部门之间的相关信息的交流工作，并指导房务部与其它部门，特别是工程部和保安部之间的信息交流。

• Consults with Department Heads and General Manager on an ongoing basis to improve business conduct
保持与部门负责人及总经理的磋商机制，以改进业务。

• Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
承担保持外观规范的整体责任，确保各项设施和设备的清洁，正常运转，并得到妥善维护。

• Schedules and regularly conducts routine inspections of areas under control
计划并实施对所管区域的定期检查。

• Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of Room Division employees
确保房务部员工的行为、装束、卫生、制服穿着、外表和仪态的标准。

• Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information
每月召开综合性部门会议，内容包括对需要特别处理和提供详细信息的程序及活动的总结。

• Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications. Review and approve/deny all discount and rebate requests.
协助为酒店创造营业收入，并通过充分利用公司的系统，商业程序和规定使收入最大化。审批或拒绝所有折扣和退款要求。

• Achieve budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
完成营业收入预算，控制劳动成本和支出，在职责范围内获取最大的利润。参与编制部门年度运营预算和支持酒店总体目标的财务计划。

• Prepare and submit statistical, performance, and forecast analyses and reports as required.
编制和提交必要的统计，业绩和预测分析和报告。
• Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
与相关部门沟通贵宾和其他重要客人的抵店和离店的相关信息，或其它特殊的客人需求。

• Ensure training and procedures are in place for PBX to serve as a central communications point during emergency/crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
确保进行程控交换机的培训并按程序执行，从而在紧急情况下成为中心通讯站。与当地消防，警察和急救人员的保持密切关系。

• Promotes Inter-hotel sales and in-house facilities
促进店内的销售及推销酒店内的设施。

• Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them
向总经理或其代表和其它部门的负责人通报他们可能感兴趣的所有信息。

• Monitors and controls the Room Division Operation in the areas of revenue expenditure, profitable and performance against budget
从收益支出、利润、业绩表现和预算的差异等方面对房务部的运营进行监测和管理。

张家界京武铂尔曼酒店，由法国雅高酒店管理集团(Accor)管理，是目前张家界市乃至湘西北地区唯一的一家国际五星级旅游饭店。酒店坐落在风景秀丽的国家AAAAA级武陵源核心风景区内，离世界地质公园、世界文化遗产张家界森林公园天子山入口处仅2分钟车程，据黄龙洞、宝峰湖景区10分钟车程；交通十分便利，距离市区、机场、火车站30分钟车程；到长沙全程高速，仅需3.5小时车程，地理位置得天独厚。酒店占地面积3.7万平方米，客房总计482间（套），包括9套特色套房、行政客房、豪华山景房、豪华园景房、高级标准间等各类房型。酒店拥有各具特色的中、西餐厅、酒吧、宴会厅和餐饮包厢，有丰盛的中华传统美食、地方特色土菜、精致粤菜、西式烧烤等各式经典风味佳肴，让您驻足品尝，一饱口福。六个中小型多功能会议室构思独特，布置灵活；无柱式660平方米的泰和国际宴会厅拥有豪华装修与品质一流的视听设备，可满足大型会议、展览、产品发布、时装表演等活动需要。酒店另设咖啡厅、大堂吧、茶室、池畔吧、行政酒廊等，满足您各式需要； 24小时送餐服务、金钥匙服务、商务中心、礼宾车队等综合服务，让您感受到家一般的便捷与温馨。一流的康体娱乐设施将为您的休闲度假、商务会议接待除去旅途的疲惫，放松自我，回归自然。酒店装饰，精典高雅、宽敞舒适，既蕴含着东南亚时尚元素与浓郁的土家族文化气息相结合，充分展现了国际品牌五星级酒店的豪华与别致，让您充分领略和感受到不同的异域风情，殷勤的待客服务以及全方位的人文关怀。欢迎您来世界闻名的张家界游览观光，感谢您下榻京武铂尔曼酒店度假休闲。