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岗位职责
1. 熟知当天订餐情况,注意记录宾客的特别活动(如生日庆祝会),应及时向主管汇报。
2. 替宾客存取保管衣物,并询问有无贵重物品,贵重物品提醒宾客自行保管。
3. 迎接宾客,引导宾客到预订台位或宾客满意的台位。
4. 客满时,负责安排好后到的宾客,使宾客乐于等位。
5. 随时注意听取宾客的意见,及时向上级反映。
6. 随时注意在接待工作中的各种问题,及时向上级反映和协助处理。
7. 掌握和运用礼貌语言,负责接听电话,宾客电话订餐应问清楚基本信息。
8. 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引宾客来餐厅就餐。
岗位要求
1.中专毕业或具有同等学历,经过餐饮服务培训,有一定的日常外语会话能力。
2.有熟练的服务技能技巧和一定的应变能力,能妥善处理服务中出现的一般性问题。
3.掌握餐厅服务规程,了解餐厅各种菜肴的基本特点和简单的烹制方法。
4.工作主动、热情、认真,责任心较强。
5.身体健康,仪表端庄。
普陀山祥生大酒店坐落在海天佛国普陀山,是一座美丽的海边花园式度假型酒店,占地面积66亩,建筑面积3.6万方,投资总额6.5亿,酒店置身于浓郁的佛教氛围与秀丽山海景观之中.由中国古式建筑的15座楼宇组成。设计古典高雅,分布错落有致,嫣然临海,她背望佛顶山慧济寺,毗邻佛国第四大寺——宝陀讲寺、万佛宝塔。Xiangsheng Grand Hotel&Rosert Mountion Putuo is located in Putuo Mountion of Haitian Buddha Country.It’s a beautiful seaside garden resort hotel with an area of 66 mu,a construction area of 36000 square meters and a total investment of 650 million yuan. The hotel is situated in a stron Buddhis atmosphere and beautiful scenery of mountains and seas.It’s composed of 15 buildings of ancient Chinese architecture.The design is classical and elegant,and the distribution is delicate.She looks back at Huiji Temple in Foding Mountain,adjacent to Baotuo Temple and Wanfo Pagoda.酒店拥有265间格调雅致、宽敞精美的豪华海景客房与雍容华贵的贵宾套房,均能从多角度尽情观赏南海圣地之美景。此外,酒店还设有健身房、室内外观景泳池、水疗中心、KTV、儿童游乐场等娱乐休闲场所,将带给您全身心的舒适感受和美好体验。The hotel has 265 elegent ,Spacious Delury seaview rooms and VIP suites,can enjoy the beauty of the south China Sea Holy Land from many angles.In addition ,the hotel also has gymnasium,indoor ang outdoor swimming pool,spa ,KTV,children’s playground and other enterainment and leisure places,will bring you the whole body comfortable feeling and good experience.