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职位:总机话务员 PABX Operator(急)
  • 职位性质:全职
  • 工作地区:海南省三亚市
  • 招聘人数:1人
  • 学  历:中专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(流利)中国普通话(精通)
  • 性别要求:不限
  • 婚姻状况:不限
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期2017-11-22至2017-12-22
岗位职责/职位描述

1.      Receive all incoming calls ina courteous and friendly manner, responsible for accurate connection

2.      Answer guest’s inquires overthe phone or connect caller to relevant department

3.      Responsible for handle guestrequest efficiently

4.      Responsible for booking andplacing of guest long distance calls correctly

5.      Responsible for placing ofguests’ wake-up calls accurately and timely

6.      Responsible for monitoringwake-up call log and take appropriate action if a call is not answered.

7.      Responsible for paging ofhotel personnel correctly

8.      Have thorough knowledge ofand assists guests and callers with the hotels Voice Mail system.

9.      Contribute to overallefficiency by performing other relevant duties as assigned.

10.  Report fault promptly.

11.  Have thorough knowledge ofhotel facilities and hours of operation, to ensure correct response to guests`questions.

12.  Knowledge of daily events inthe hotel.

13.  Have a thorough knowledge ofemergency procedures; i.e. fire, alarm, evacuation, bomb, threat etc.

14.  Ensure that the working areais kept clean and tidy at all times.

15.  Cultivate good workingrelationships with inter-related departments

16.  Identity VIP, regular guestsand long staying guests and build rapport to offer personalized service andassistance

17.  Handle “Personal GuestService” promptly and follow up that all requests have been responded to theguest’s full satisfaction

18.  Undertake assignments asdelegated by supervisors

19.  Deliver high quality serviceto guests

20.  Ensure guest needs andreasonable requests are met

21.  Seek opportunities tocontinually improve guest service

22.  Take appropriate action toresolve guest complaints

23.  Promote the hotel and  Sheraton products and services

24.  Maintain a high level ofproduct and service knowledge in order to explain and sell services andfacilities to guests

25.  Adhere to the hotel’s securityand emergency policies and procedures

26.  Ensure a high level ofcleaning is maintained in your work area

27.  Abide by the MandarinOriental service standard

28.  Abide by the Hotel’s Policiesand Procedures, Mandarin Oriental Code of Business Conduct and the hotel’sAssociate Handbook

29.  Carry out other tasks asdirected by your supervisors