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职位描述
FINANCIAL RETURNS
Validate of the potential of assigned accounts and create account plans as per the IHG hotels
Business Development standard operating procedures
Develop the assigned portfolio to meet set goals and maximise profitability
Gather information on current and prospective clients / contacts to generate incremental business
Maintain effective control of sales expenses
财务回报
在预算内达成营收目标和员工销售目标,使利润率最大化。参与制定部门年度预算、酒店的营销计划、
经营及财务计划。
拟定并执行销售计划,推动客房入住率明显上升,提高平均房价,提升业务量,增加餐饮和宴会销售。
准备每月报表和销售预测,分析当前和潜在的营销趋势,规划各种活动增加营收与市场份额,并监督
员工工作绩效,确保业绩超出原先制定的营收计划。
PEOPLE
Use both account interaction and publicly available tools to monitor competitors' activities as it
relates to both the hotel and the portfolio of accounts and share relevant information with key
stakeholders in line with hotel proceduresProvide feedback to management on changing market conditions, including competition and market
trendsInvolve Director of Sales where appropriate on sales calls and sales meetingsCommunicate to his/her superior any issues encountered and other relevant informationOrganise training sessions, daily briefings and other meetings as requiredConduct periodic formal reviews with the Business Development team on their targets and goalsConduct Annual Performance reviews, set Key Performance Objectives and Personal Development
plans in line with IHG standards and brand standards for each member of the teamThrough the regular reviews with team members assess performance in line with metrics and
expectations from IHG and the hotel and take action as appropriateAct as escalation point for clients and members of the Business Development Team when issues
are not solved at a proper level
员工团队
处理员工日常销售事务,计划并分配工作,为团队成员设立工作绩效目标。为员工提供教导、辅导并
给予定期反馈,帮助解决各种员工矛盾,提升员工绩效,并对员工表现优异之处予以认可。
对负责开发新客户、维护现有客户并执行各项销售策略的整个销售团队进行教育与培训。确保为员工
提供适当的培训,保证为他们配备完成工作所需的各种工具和设备。
同其他部门经理协作,确保员工配备情况符合酒店客流量。
GUEST EXPERIENCE
Network within one’s portfolio of accounts to build relationships with key decision makers and other
relevant staff
Conduct client meetings as well as planning and coordinating site introduction tours and inspections
Handle and manage clients’ queries or issues
Be proactive and responsible for the follow up of new sales leads to enhance guest experience
Develop and maintain contact with business generators (MICE Planner; travel agents; etc.)
宾客体验:
为宾客提供各种信息(如:忠实计划、本地景点、餐厅、设备信息),以提升宾客体验。
同主要客户和外部相关人员建立联系并保持联络,借此增加团体及会议业务量,包括客房销售、餐饮
销售和宴会服务等。
安排酒店会议及业务团队活动,同其它酒店级部门协调,共同完成销售部门同潜在客户达成的协议中
所规定的各项服务。
职位资格和技能
Required Skills –
技能要求
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
具有代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题,推理,号召,组织和培训能力
Proficient in the use of Microsoft Office
精通微软办公软件
Good writing skills
良好的写作技能
Qualifications –
学历
Bachelor's degree in Sales, Marketing or related field.
具有营销,市场或相关领域的学士学位。
Experience –
经验
5 years of relevant experience or an equivalent combination of education and work-related experience.
5年相关工作经验或类似的管理经验,或与此相当的教育与工作经验结合的背景。
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