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Customer Service
· Recommends and contracts China based customers in WHLS as well as MICE segments by actively conducting sales calls to ensure continuous business development according the set goals. Resumes responsibility for account retention, re-acquisition and new acquisition.
Promotions
· Track the success of issued promotions, packages and campaigns showing return on investment (ROI).
Administration
· Assists with the preparation of the annual Marketing Business Plan ensuring objectives of the assigned area (China) fully addressing business objectives
General
· Attends and contributes to all Meetings as required
· Ensure high standards of personal presentation and grooming
· Maintains positive guest and colleague interactions with good working relationships.
· Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International
· Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company
Reporting and Analysis
· Create regular reporting showing production/profitability trends of sales accounts, wholesalers, travel agents, and in-house guests by industry, geographical area
· Create reports and analysis showing the importance of the various customer segments in achieving the financial objectives for assigned area.
· Maintain competition and market intelligence to direct marketing team towards acquisition opportunities
· Ensure that guidelines for data collection, data input, data cleaning, and data usage are being followed throughout the hotel.
This is a home based position. If you are interested, please send your resume in English to: christian.lueke@hyatt.com, and copy: mario.mariapan@hyatt.com
About Hyatt Hotels CorporationHyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2023, the Company’s portfolio included more than 1,250 hotels and all-inclusive properties in 76 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt®, Grand Hyatt®, Hyatt Regency®, Hyatt®, Hyatt Vacation Club®, Hyatt Place®, Hyatt House®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval®, Alila®, Andaz®, Thompson Hotels®, Dream® Hotels, Hyatt Centric®, and Caption by Hyatt®; the Independent Collection, including The Unbound Collection by Hyatt®, Destination by Hyatt®, and JdV by Hyatt®; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva®, Hyatt Zilara®, Zoëtry® Wellness & Spa Resorts, Secrets® Resorts & Spas, Breathless Resorts & Spas®, Dreams® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts®, and Sunscape® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations®, Mr & Mrs Smith™, Unlimited Vacation Club®, Amstar DMC destination management services, and Trisept Solutions® technology services. For more information, please visit www.hyatt.com.关于凯悦酒店集团凯悦酒店集团总部位于美国芝加哥,是全球著名的酒店集团。凯悦的信念是“关爱每一个人,让他们尽善尽美显真我”。截至2023 年 6 月 30 日,凯悦在全球六大洲超过76个国家和地区拥有1,250 余间酒店和一价全包酒店及度假村。凯悦旗下拥有四大酒店系列:永恒经典系列,包括柏悦酒店(Park Hyatt)、君悦酒店(Grand Hyatt)、凯悦酒店(Hyatt Regency)、Hyatt、Hyatt Vacation Club、凯悦嘉轩酒店(Hyatt Place)、凯悦嘉寓酒店(Hyatt House)、Hyatt Studios和逸扉(UrCove);创意无限系列,包括Miraval、阿丽拉(Alila)、安达仕酒店(Andaz)、桐森酒店(Thompson Hotels)、Dream Hotels、凯悦尚萃酒店(Hyatt Centric)和凯悦嘉荟酒店(Caption by Hyatt);独立品牌系列,包括凯悦臻选(The Unbound Collection by Hyatt)、凯悦悠选(Destination by Hyatt)和凯悦尚选(JdV by Hyatt);以及畅享度假系列,包括Impression by Secrets、凯悦乐家(Hyatt Ziva)、凯悦奇乐(Hyatt Zilara)、Zoëtry Wellness & Spa Resorts、Secrets Resorts & Spas、Breathless Resorts & Spas、Dreams Resorts & Spas、Hyatt Vivid Hotels & Resorts、Alua Hotels & Resorts和Sunscape Resorts & Spas。此外,凯悦的子公司还运营着凯悦天地忠诚顾客计划、ALG Vacations、全球性旅游平台Mr & Mrs Smith、Unlimited Vacation Club、目的地服务管理公司Amstar DMC和技术服务公司Trisept Solutions。如需更多信息,请访问 www.hyatt.com。