招聘ID12052 Reservations Clerk 预订部文员_西安索菲特人民大厦酒店招聘信息-最佳东方

To ensure that every booking made by a travel agent contains the relevant travel agent name. This will ensure at all times that, the travel agent receives the correct commission on time, and the Hotel does not at any time forfeit revenue due to overpayment of unnecessary commission amounts.

要确保任何一个旅行社的预订都要有相关旅行社的名称。这样就可以使旅行社在任何时候都能及时地收到准确的确认信息，并且饭店也不会因为不必要的超额费用而蒙受损失。

Responsible for ensuring that each new travel agent utilizing Renmin Square Hotels Xi’an must have all relevant information recorded on a New Travel Agent Master Form and passed to Finance Department, Reservations Manager or Front Office Manager for approval.

负责将每一个使用西安索菲特人民大厦的新的旅行社的所有相关资料记录在新旅行社的总表上并且将其送交财务部、预订经理或者前厅经理进行确认。

Responsible for ensuring that all reservation filing and correspondence is carried out daily. Filing must be strictly monitored and filed in a way, which ensures that all staff within the Front Office quickly on hand and easily locates all information.

负责编排所有的预订文件和执行日常通信。文件编排必须严格管理并且前厅部的员工要迅速地掌握和找到已经存档的文件。

Receives, processes and confirms all room reservations channeled through the efficiently and courteously:

要通过以下途径快捷、礼貌地接收、接受和确认所有的房间的预订：

-Telephone电话

-In person亲自到饭店

-Facsimile传真

-Mail邮件

-Sales Department销售部

Ensuring that reservations are processed based on the established room availability, applicable rates and billing arrangements.确保预订是在可以提供房间，合适的价格和付款的基础上建立的。

Prepares the reservation on manual slips and proceeds to key in the system with all necessary information:

准备手写的预订单并将所有必需的资料输入电脑:

-Arrival date抵达时间

-Departure date离店时间

-Number of room/type房间数/类型

-Rate applicable合适的价格

-Guest’s name(s)客人的姓名

-Company’s name, if any公司的名称（如果有的话）

-Contact person联系人

-Telephone contact联系电话

-Mode of payment付款方式

-Estimated time of arrival预计抵达时间

-Estimated time of departure以及离店时间

-Special requests特殊要求

Follow-up on letters of undertaking for credit arrangements and copies to Front Desk and Accounts for their follow-up.落实公司的信用书，并将复印件交给前台和财务部以便落实。

Files all manual reservations slips according to dates of arrival for the month at the end of each day.

根据每月的客人预抵日期，在每一天结束时将所有的手写预订进行编排。

Inputs new Corporate/Travel Agencies into the Travel Agency master and update rates accordingly.

将新的协议公司/旅行社输入旅行社总表中，并更改相应的价格。

Files all contracted room rates according to alphabets of Company names.

用公司名称的字母编排所有的合同价格。

Prepares confirmation of room reservations within the same day of enquiry for the Reservation Manager’s verification prior faxing/mail.

在准备发传真/信件确认预订的当天，要先征得预订经理的认可。

Ensures that the office areas are neat and tidy at all times.

要确保办公室始终干净整洁。

Ensures that all telephone calls channeled through the reservation extensions are answered within two rings.

要确保所有的应答电话在两声内应答。

Provides general information on hotel restaurants, bars and facilities.

介绍饭店的餐厅、酒吧和设施。

Performs all duties common and any other duties assigned by the Front Office Manager or Reservation Manager.

履行日常的工作职责以及前厅经理或者预订经理分配的工作。

Handles all group tours/conventions from the initial blockage to the rooming list.

处理所有的旅游团队/会议团队的预订。

Handles outgoing reservations faxes/telexes.处理发出的预订传真。

Handles requests for complimentary items, airport transfers as well as other amenities that may arise from time to time.处理需要的免费申请，机场的交通以及其他的小礼物。

Handles all advance deposits received by crediting the amount into the correct guest’s folio and issuing receipt to the sender.处理收到的预付押金，并将金额输入正确的客人账号中，并开收据给付款人。

Sells rooms in such a manner to maximize revenue and occupancy with guest satisfaction.

以获得高收入和高的开房率，并赢得客人的满意为目的销售房间。

Works on the computer system and maintains the computer discipline at all times.

运用电脑系统工作并要注意电脑的维护工作。

Attends meeting and training programs.参加会议和培训。

Adheres to Hotel’s policies and procedures.遵守饭店的规定和程序。

The city of Xian (lit, “Western Peace”) is located south west of Beijing, ninty minuties by flight. Home to the renowned Terracotta Warriors and the impressive Bell Tower, Xian was China’s capital in ancient times and was its trading and military base during the Tang Dynasty in the early 7th century. It was also the starting point for many a traveler on the Silk Route made famous by the early adventure Marco Polo. Xian is becoming a major tourism and business destination of Northwest China. The hotel is located right in the heart of Xian which is the commercial and government district, the hotel is minutes away within walking distance from the major shopping centres and allows guests easy access to the various historical and cultural sites in town which is ideal for all travellers. Renmin Square stands as another magnificent monument to Xian’s glorious past. Within this expansive complex of beautifully landscaped gardens stand a series of historical buildings of Sino-Russian architecture echoing more than 50 years. This hotel complex combined 4 different styles hotels, Sofitel on Renmin Square, Grand Mercure on Renmin Square, Sofitel Legend Peoples Grand Hotel which opened in 2014, and Building No.3 of Renmindasha. The hotels styled property with over 534 suits & rooms is combing French Morden art and Chinese traditional design with mordern comforts and features 6 restaurant outlets, 3 bars, 23 meeting rooms, a Spa, an indoor swimming pool and a gymnasium. The hotel is 5 minuties away from Bell tower and Drum tower, 40 minutes Terracotta Warriors, 40 minutes away from Xianyang Interantional Airport.