A.Primary purpose of role: 
Continuously keep Costa store in a sound conditions in terms of equipment and decoration in order to make a comfortable and welcoming environment for customers. Always being the first contact person to handle both emergent and daily problems/defects from stores.

Key Accountabilities:	
1.Store defects and problems handling
2.Store proactive maintenance planning
3.Store R&M cost saving
4.Small re-image/improvement work5.	

Key Performance Measures/Success Factors:
a)Commitment rate of problem solving according to SLA
b)Number of black-out of critical equipment (i.e. Coffee machine and cake fridge).
c)Annual R&M cost saving
d)Complete the work in time and within budget

B.Impact and Autonomy
People (If applicable-positions of direct reports and/or peers, external and internal relationships, team management responsibility etc.):  The general maintenance vendor, R&M supplier for equipment, warehouse vendor, store/area manager and ROD, asset manager and Finance AP team.
Equipment, system or process:   P2P, e-repair system

C.    Required knowledge, skills or experience
1.Solid knowledge of electrical, HVAC, Plumbing, joinery, weak current system and structure.
2.Good communication skills with internal team and outsourced R&M service supplier.
3.Good planning skills and time management skills.
4.5-8 years working experiences on facility/equipment management in F&B industry.
5.Basic PC skills

D.    Problem Solving
1.Logical thinking and analytic skills when facing the problems. 
2.Always make the decision after completing all necessary site investigation and facts identification.
3.Can-do approach. Keep positive mind-set to try to find the alternative solutions to the problem.
4.Strong awareness to align with internal process/procedure (especially Finance procedure) to make sure all the cost and payment are well proceeded in a timely manner.

COSTA
深受英国人钟爱的咖啡品牌

一切的不可思议都从何处启程？

故事发生在1971年的伦敦南部，Bruno和Sergio Costa两兄弟有一个梦想，那就是把他们对令人无法抗拒的咖啡热情带到这个充满魅力的都市。

他们两兄弟在伦敦市中心开了他们第一家咖啡店，COSTA的魔法之旅就此展开。如今，COSTA用相同的魔法把令人无法抗拒的咖啡带给了全球超过3,000家门店。

无论你是在伦敦还是巴黎，上海还是新加坡，我们COSTA都欢迎你来深受英国人钟爱的咖啡店。在我们独具匠心的门店里，品尝着美味的小食及咖啡，与我们共度美好时光。

欢迎加入COSTA，魅力不可抗拒的咖啡之家。

COSTA
London’s favourite Coffee Shop

Where it all began

Back in 1971 in South London, two brothers, Bruno and Sergio Costa had a dream to bring their passion for irresistible coffee to the capital.

The brothers opened the first ever coffee shop in the heart of London and the Costa magic begun. Today that same magic brings irresistible coffee to over 3,000 stores across the globe.

Whether you are in London or Paris, Shanghai or Singapore Costa welcomes you to London’s favourite coffee shop. Spend time together over great food and drinks in our beautiful stores.

Welcome to join COSTA, the home of irresistible coffee.