电话服务中心接线员 Call Center Operator
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发布于 2018-05-11
电话服务中心接线员 Call Center Operator
面议
北京 | 经验不限 | 大专 | 招4人
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职位描述

To ensure all guests are provided with an efficient operatorservice as required.

确保客人得到了所要求的高效率的总机服务。

To ensure all guest queries, inquiries and requests areattended to in a helpful and professional, yet warm and friendly manner.

确保对所有客人的询问,要求给予了专业的帮助,还有热情友好的态度。

To ensure on a daily basis that you are fully aware of all meetingsbeing held in the hotel, arrivals to the Hotel, and in particular, VIP andreturn guests, and that you are aware of any special requests so that they maybe action accordingly.

确认你已经确切知道了抵达饭店的客人,特别是重要客人和回头客,并且知道了他们可能需要的特殊要求。

To ensure that you are completely aware of the completerange of services and facilities that SOFITEL Wanda Beijing provides to itsguests and visitors.

确认已经完全知道了万达索菲特大酒店所能提供给客人和来访者的服务和设施。

To ensure you have a complete and thorough knowledge of theoutlets of SOFITEL Wanda Beijing, their operating hours and the scope ofservices that they provide.

确认已经完全了解万达索菲特大酒店的餐厅以及他们的营业时间和经营范围。

To ensure that all telephone calls are attended to in ahelpful and professional, yet warm and friendly manner.

确保所有电话的转接是按专业标准,并且有礼貌,热情友好的态度。

To ensure that the Switchboard is not left unattended atanytime whilst on duty.

确保当班期间话务台在任何时候都不能空岗。

Responsible for the prompt and correct input of all guestmessages into the FIDELIO system.

负责及时准确地将客人的留言输入FIDELIO系统中。

To identify any faults that occur in the switchboard atanytime whilst you are on duty, contact the Telephone Supervisor on duty andreport the fault directly to the Front Office Manager.

在你当班期间发现的任何话务台的故障,要同当班的总机主管联系或者直接向前厅部经理汇报。

Responsible for providing a personal, efficient, friendlyand warm wake up call service for our guests as required.

负责为客人提供专业,友好,高效,热情的叫早电话服务。

To ensure confidentiality is adhered to in relation to allinquiries in reference to guests or staff with no exceptions.

有关员工或者客人的情况,要保密。

To ensure that you as a Telephone Operator at SOFITEL WandaBeijing have a comprehensive knowledge of Beijing and, and what is happeningwithin the city at all times, and to ensure that all guest inquiries are metwith prompt, informative yet friendly solutions.

做为万达索菲特大酒店的接线员你要对北京有广泛的了解,知道在本市范围内发生的事情,并且要及时,友好地回答所有客人的询问。

To maintain and be aware of the importance of guestrecognition.

你要意识到客人认可的重要性。

Responsible for adhering to the rules and regulations of SOFITELWanda Beijing, as set down in the Staff Handbook.

要遵守万达索菲特的规章制度和员工守则。

To assist and carry out other duties as required anddirected.

协助和执行所要求的其他工作。

To be completely aware of the Fire and Emergency proceduresof SOFITEL Wanda Beijing and your responsibilities in an emergency.

完全清楚万达索菲特的消防和安全程序和你在突发事件中所负的责任。

To acquire, through training provided, a thorough workingknowledge of the following: Opera, Micros, Triton and any other tools that arerequired to perform the job.

通过培训学习,彻底地掌握工作常识:话机,话筒和其它各种完成工作所需的工具。

Ensure that the printer of the Call Accounting Interface isin working order and the report is printing out with no paper jammed.

确保电话费用打印系统运转正常;打印报表不会卡纸。

To acquire, thorough training provided, a complete knowledgeof all policies and procedures as set down by SOFITEL Wanda Beijing that relatespecifically to the Switchboard.

通过培训,要学习万达索菲特大酒店建立的所有有关总机的规定和程序。

To follow up on the completion of guest requests and takeaction and/or inform supervisor if a request has not been completed in a timelyfashion.

如果一个客人的要求没有及时地彻底完成,要继续跟进客人的要求或者通知主管。

To ensure at all times that personal presentation isimmaculate, your uniform or work clothes are in line with relevant FrontOffice, hotel uniform and clothing codes.

确保所有的时候你都要保持整洁干净,你要着相应的制服或者工装。

其他要求
语言能力:中国普通话-精通
年龄要求:18-30岁
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公司地址
北京市朝阳区建国路93号万达广场C座
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赵娜
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  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
 北京万达文华酒店作为万达文华品牌的旗舰店,将文化历史与现代风韵相结合。源远流长的饮食文化,优雅谦恭的东方礼仪,以及和谐灵动的审美意蕴,充分展现出酒店与时俱进的东方韵致。酒店为崇尚品质生活的尊贵宾客,提供融合东方神韵与北京特色风情的精致服务。作为致力于为宾客营造优雅旅居感受的豪华酒店,北京万达文华酒店致力于为宾客带来“韵如是,心境自开”的独特和温情的入住体验。As the Wanda Vista flagship hotel, Wanda Vista Beijing boldly reflects what China stands for and brings the "Pure Oriental Delight" - a bridge connecting culture,history with the striking aspects of modernity. Primarily focusing on urban elites who relish extraordinary services and Eastern elegance that seamlessly blends with local culture, Wanda Vista Beijing strives to deliver an unrivalled experience to our guests that reflects what Chinese culture renowned for - a keen sense of courtesy, a deep-rooted philosophy of gastronomy and a flair for refinement.
北京市朝阳区建国路93号万达广场C座
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