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Key Responsibilities主要职责
1.Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures根据部门的标准和标准,提供高品质的餐饮服务2. Communicates to his/her superior any difficulties, guest comments and other relevant information与上级交流疑难问题、客人评价和其他相关问题3.Establishes and maintains effective employee working relationships建立和维持有效的工作关系4. Attends and participates in daily briefings and other meetings as scheduled根据日程安排参加每日例会和其他会议5. Attends and participates in training sessions as scheduled根据安排参加培训6. Take appropriate action to resolve guest complaints采取适当的措施解决客人的抱怨7. Food and beverage stock is stored in relation to hotel procedures根据酒店的程序储存食物和酒水8.Performs related duties and special projects as assigned完成所分配的相关的任务和特殊的工作9.Prepares for service by ensuring:作好服务准备工作确保作到以下几方面:o Grooming is impeccable and in accordance with ICHG personal presentation standards
根据洲际酒店集团的个人仪表标准保持完好的个人仪容仪表o Equipment is clean
干净的设备o Equipment is sorted and stored
设备的分类和储存o Glassware is polished
光亮的玻璃器具o Requirements for special occasions are ready
准备特别场合的必要用具o Music is on
合适音量的背景音乐o Lighting is on
合适的灯光10.To ensure that there is sufficient fresh linen for the function, and make sure that all soiled lined is returned to the laundry to be washed. Taking care to note any linen exchange in the linen book.保证有足够的活动需要的新鲜布草,并保证所有脏掉的布草都送到洗衣房清洗。将布草换洗仔细记录在布草记录簿里。11.To be familiar with all Banquet set up styles, that are used for functions in the Hotel. And be able to set up a function room accordingly.熟悉所有酒店宴会活动的摆台,并能布置相应的宴会厅。
招聘要求:Qualification:
1.良好的中英文沟通能力;具有良好的形象气质;Good written and oral communication skills in both English and Mandarin Chinese;Good appearance2.较强沟通、协调能力;Good interpersonal, communication skills3.具有服务意识与应变能力;Service skill and flexible capability are necessary4.具有4-5星级酒店相关工作经验;Related working experience is preferred
北京新云南皇冠假日酒店是由洲际酒店集团管理的一家国际五星级酒店,于2008年7月23日正式营业。酒店坐落于朝阳区东北三环,毗邻多个展览会议中心,及三里屯、798艺术区等知名观光场所。酒店拥有514间设计独特、宽敞舒适的客房和套房,配有贵宾专属电梯和豪华总统套房,可以满足国家元首入住的需要;15间面积各异的宴会厅,以齐备的会务设施及服务展现非凡魅力;三间风味独特的餐厅、配备高端的健身中心及泳池,云南风情让酒店独树一帜,也为四方来客打造一个聚会和社交活动的理想场所。北京新云南皇冠假日酒店正在寻找充满活力,性格积极开朗的人士成为我们团队的一份子。如果您热爱酒店行业,欢迎您加入我们!