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- 协助主管并监督日常工作;
- 准备员工工作计划,在职责范围内管理并委派工作给员工;
- 迅速巧妙地处理客人的投诉和要求,确保客人离开酒店前对酒店提供的服务感到满意,如果无法妥善处理客人的投诉和要求应请求主管的帮助;
- 客人游泳时提防并注意客人的安全,任何情况下不能把客人单独留在游泳池;
- 泳池范围内发生任何突发事件要立即通知管理层;
- 在客人遇到麻烦时确保他/她的安全;
- 给客人提供急救服务并立即拨打紧急救助电话;
- 每日检查游泳池;
- 确保对游泳池进行消毒清洁;
- 保管每日信息本并记录下一班应跟办的事项,客人投诉,不寻常的行为,以供经理/主管参考;
- 向工程部汇报所有维修问题并检查维修是否已经完成;
- 控制客用品消耗,检查清洁用品是否有足够存量;
- 必须非常熟悉每个员工所负责区域的工作职责;
- 向上级报告所有机器设备故障;
- 执行其它由管理层分派的工作。
北京西南华邑酒店是洲际酒店集团旗下根据中国消费者习惯所倾力打造的国际豪华酒店。华邑®深刻洞悉国人餐饮及商务社交之需求,热忱发扬以 “食”和“聚”为核心的中华待客之道的艺术,为商务精英和中华文化爱好者打造成熟完善的特色专属社交空间和个性化尊贵服务。北京西南华邑酒店,通晓国人商务社交之需求,从举茗邑的轻松会谈,聚膳邑的私人宴请,到1000平米康体中心的健身平衡,一系列公共及私人空间竭力满足宾客各项商务社交及休闲健身需求当地的1300平米无柱豪华宴会厅及综合性会议设施,更是您举办会议及婚宴的绝佳场所。HUALUXE Beijing Xinan Hotel is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. At HUALUXE®, we understand the needs of Chinese business elites for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’. We provide custom services and unique spaces for social interactions.HUALUXE Beijing Xinan understands the needs for Chinese business entertainment, from the casual conversations in LUXE Tea, private dining at LUXE Gathering, to the rejuvenating activities at the 1000 square meters Healthy Club. We offer a series of public and private spaces that fulfill our guest’s needs during business, social entertainments and wellness balance.Our 1300 m2 grand luxurious ballroom and a serious comprehensive meeting facility are the best in town venues for both conferences and weddings.