工作职责
1.确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范;
2.确保餐厅运营设备的清洁并正常工作;
3.按照酒店的规定保持工服和个人仪表的高标准;
4.迎客人光临餐厅,使用餐厅的名称;
5.询问客人是否有预订,如有预定在预订册上做记录;
6.为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录;
7.周到的满足客人要求;
8.陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐,接听电话订位并按餐厅的规范在预订冊上记录;
9.按领位员的标准培训员工;
10.周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件;
11.保持迎宾台的清洁;
12.保持所有菜单和饮料单的清洁;
13.协助饮料服务;
14.协助食品服务;
15.对菜单有具体的了解,包括每日特价;
16.确保迅速且高效的清理餐桌;
17.安全的举餐盘使破损将到最低;
18.准确和清楚的填写收据;
19.了解当前酒店所有的活动。
北京西南华邑酒店是洲际集团旗下根据中国消费者习惯所倾力打造的国际豪华品牌酒店,地处北京市海淀区,紧邻西四环和301医院,步行可至地铁1号线五棵松站及凯迪拉克中心,距北京西站仅5公里。北京西南华邑酒店拥有393间现代中式风格的客房,充分展现了中华美学生活化的理念。华邑酒店通晓国人餐饮、商务社交的需求,热忱发扬以“食”与“聚”为核心,有多个不同风格的餐厅,以高端粤菜 、 精致淮扬以及南通吕四港珍馐为特色的彩丰楼,新概念现代融合的“簋”火锅,饕餮盛宴的自助餐厅鲜艳,运营至凌晨的麺家,适于静谧交谈和会客品茗的举茗邑,集餐饮、会客、多功能娱乐于一体的聚膳邑,均别具一格。逾3000平方米的会场,包括占地1300平方米挑高9.5米的无柱宴会厅,7间带有自然采光的多功能会议室及1500平方米的户外中庭花园,是您举办会议及宴会的理想之选。北京西南华邑酒店致力于为商务人士及旅行者营造触及细节的非凡体验。HUALUXE® Hotels and Resorts is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. HUALUXE Beijing Xinan is located in Beijing Haidian District, next to Beijing West Fourth Ring Road and Chinese PLA General hospital; walking distance to subway line 1 Wukesong Station, Cadillac Arena; 5km from Beijing West Railway Station. The hotel presents 393 guest rooms;inspired by modern Chinese aesthetics.At HUALUXE®, for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’.HUALUXE Beijing Xinan offers variety of quality dining options. Chinese Restaurant Cai Feng Lou Gui-Hot Pot Restaurant, All Day Dining Restaurant Xianyan, and signature mid-night noodle bar Mian+ cater to your different needs.At HUALUXE®, we understand the needs for Chinese social interaction, LUXE Tea offers a peaceful and private environment where guests can enjoy a private meeting over Chinese tea. LUXE Gathering is a multi-functional meeting place for that includes dining and meeting spaces as well as an array of entertainment. We offer a series of public and private spaces that fulfill guest’s needs during business and social entertainments. Over 3000 square meters meeting space, including 1300 square meters of pillarless ballroom with 9.5 meters of height, 7 function-meeting rooms with natural light and 1500 square meters of outdoor atrium garden, provide an ideal place for weddings, meetings and banquets. HUALUXE-Beijing Xinan is your priority choice for high-end business entertainments and social gatherings in Beijing.