岗位职责:
1.熟知当天订餐情况,注意记录客人的特别活动(如生日庆祝会),应及时向主管汇报;
2.迎接客人 ,引导客人到预订台位或客人满意的台位;
3.客满时,负责安排好后到的客人;
4.随时注意听取客人的意见,及时向上级反映;
5.随时注意在接待工作中的各种问题,及时向上级反映和协助处理;
6.掌握和运用礼貌语言,负责接听电话, 电话订餐应问清楚基本信息;
7.向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引客人来餐厅就餐;8.遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
岗位要求:
1.有志在酒店行业发展的应届毕业生/实习生
2.热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。
北京西南华邑酒店是洲际集团旗下根据中国消费者习惯所倾力打造的国际豪华品牌酒店,地处北京市海淀区,紧邻西四环和301医院,步行可至地铁1号线五棵松站及凯迪拉克中心,距北京西站仅5公里。北京西南华邑酒店拥有393间现代中式风格的客房,充分展现了中华美学生活化的理念。华邑酒店通晓国人餐饮、商务社交的需求,热忱发扬以“食”与“聚”为核心,有多个不同风格的餐厅,以高端粤菜 、 精致淮扬以及南通吕四港珍馐为特色的彩丰楼,新概念现代融合的“簋”火锅,饕餮盛宴的自助餐厅鲜艳,运营至凌晨的麺家,适于静谧交谈和会客品茗的举茗邑,集餐饮、会客、多功能娱乐于一体的聚膳邑,均别具一格。逾3000平方米的会场,包括占地1300平方米挑高9.5米的无柱宴会厅,7间带有自然采光的多功能会议室及1500平方米的户外中庭花园,是您举办会议及宴会的理想之选。北京西南华邑酒店致力于为商务人士及旅行者营造触及细节的非凡体验。HUALUXE® Hotels and Resorts is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. HUALUXE Beijing Xinan is located in Beijing Haidian District, next to Beijing West Fourth Ring Road and Chinese PLA General hospital; walking distance to subway line 1 Wukesong Station, Cadillac Arena; 5km from Beijing West Railway Station. The hotel presents 393 guest rooms;inspired by modern Chinese aesthetics.At HUALUXE®, for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’.HUALUXE Beijing Xinan offers variety of quality dining options. Chinese Restaurant Cai Feng Lou Gui-Hot Pot Restaurant, All Day Dining Restaurant Xianyan, and signature mid-night noodle bar Mian+ cater to your different needs.At HUALUXE®, we understand the needs for Chinese social interaction, LUXE Tea offers a peaceful and private environment where guests can enjoy a private meeting over Chinese tea. LUXE Gathering is a multi-functional meeting place for that includes dining and meeting spaces as well as an array of entertainment. We offer a series of public and private spaces that fulfill guest’s needs during business and social entertainments. Over 3000 square meters meeting space, including 1300 square meters of pillarless ballroom with 9.5 meters of height, 7 function-meeting rooms with natural light and 1500 square meters of outdoor atrium garden, provide an ideal place for weddings, meetings and banquets. HUALUXE-Beijing Xinan is your priority choice for high-end business entertainments and social gatherings in Beijing.