岗位职责
1.在经理缺席的情况下主持交接班说明会,确保员工了解酒店的活动和运营要求;
2.准备和执行增加预订销售和相关业务的工作计划;
3.记录和处理通过电话,传真,电子邮件进行的预订;
4.接受等待名单预订;
5.修改延期和提前离店等特殊情况的预订记录;
6.记录散客驱势,入住率记录和市场细分发展情况来协助预测工作;
7.调查和记录未按预订抵店的预订(表格中列出日期, 市场代码 & no show 金额)和在店价格差异报表情况;
8.确保完成每天至少 3 次库存平衡工作且保存相应报表至公盘存档;
9.确保市场代码,价格代码和价格准确性;
10.确保所有团队按照合同签定的担保数量占系统,且根据最更新的人名单跑出团表,保存在每个团队相应文档中;
11.掌握关于特价,优惠,促销活动的信息;
12.监测预订情况,并向经理通报目前和将来的入住率;
13.按照要求准备报告;
14.完成月末生意追踪报告;
15.准备每周生意追踪报告。
北京西南华邑酒店是洲际集团旗下根据中国消费者习惯所倾力打造的国际豪华品牌酒店,地处北京市海淀区,紧邻西四环和301医院,步行可至地铁1号线五棵松站及凯迪拉克中心,距北京西站仅5公里。北京西南华邑酒店拥有393间现代中式风格的客房,充分展现了中华美学生活化的理念。华邑酒店通晓国人餐饮、商务社交的需求,热忱发扬以“食”与“聚”为核心,有多个不同风格的餐厅,以高端粤菜 、 精致淮扬以及南通吕四港珍馐为特色的彩丰楼,新概念现代融合的“簋”火锅,饕餮盛宴的自助餐厅鲜艳,运营至凌晨的麺家,适于静谧交谈和会客品茗的举茗邑,集餐饮、会客、多功能娱乐于一体的聚膳邑,均别具一格。逾3000平方米的会场,包括占地1300平方米挑高9.5米的无柱宴会厅,7间带有自然采光的多功能会议室及1500平方米的户外中庭花园,是您举办会议及宴会的理想之选。北京西南华邑酒店致力于为商务人士及旅行者营造触及细节的非凡体验。HUALUXE® Hotels and Resorts is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. HUALUXE Beijing Xinan is located in Beijing Haidian District, next to Beijing West Fourth Ring Road and Chinese PLA General hospital; walking distance to subway line 1 Wukesong Station, Cadillac Arena; 5km from Beijing West Railway Station. The hotel presents 393 guest rooms;inspired by modern Chinese aesthetics.At HUALUXE®, for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’.HUALUXE Beijing Xinan offers variety of quality dining options. Chinese Restaurant Cai Feng Lou Gui-Hot Pot Restaurant, All Day Dining Restaurant Xianyan, and signature mid-night noodle bar Mian+ cater to your different needs.At HUALUXE®, we understand the needs for Chinese social interaction, LUXE Tea offers a peaceful and private environment where guests can enjoy a private meeting over Chinese tea. LUXE Gathering is a multi-functional meeting place for that includes dining and meeting spaces as well as an array of entertainment. We offer a series of public and private spaces that fulfill guest’s needs during business and social entertainments. Over 3000 square meters meeting space, including 1300 square meters of pillarless ballroom with 9.5 meters of height, 7 function-meeting rooms with natural light and 1500 square meters of outdoor atrium garden, provide an ideal place for weddings, meetings and banquets. HUALUXE-Beijing Xinan is your priority choice for high-end business entertainments and social gatherings in Beijing.