• 技能培训
• 带薪年假
• 岗位晋升
• 包吃包住
• 管理规范
• 出国旅游
• 五险一金
• 人性化管理

 
1.     Ensure through effective supervision that all services offered at the Spa are carried out with utmost professionalism, efficiency and courtesy.
确保通过有效的管理,向客人提供高效,有礼貌的Spa服务
2.     Oversee, supervise and monitor all facets of daily operations.
监督、管理日常营运所有的情况
3.     Participate and assist in the development of Job Description manuals for each division.
参与协助完成部门的职位描述手册
4.     Interview, hire, train, supervise and evaluate all supervisors and associate of respective division. 
面试，雇佣，培训，监管与评估所有主管及相关部门的同事
5.     Ensure all guests and visitors to Spa leave with a pleasant experience.
确保为所有的客人及访客都在离开时有愉快的经历
6.     Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
通过有效的人际关系及人际交往技巧维护并增进顾客满意度
7.     Conduct inspection tours of the facility.
负责每日的Spa参观
8.     Ensure facility is clean and well maintained at all times. 
确保Spa区域干净整洁，及日常维护良好
9.     Assist subordinates during peak periods and during shortage of manpower.  
在旺季及人手短缺时，协助下属的工作
10.  Maintain and promote an atmosphere of tranquility and peace in Spa areas at all times.
任何时候都要保持Spa区域宁静,和谐的环境氛围
11.  Participate and assist in the preparation of Annual Department Budget.
参与协助部门年度预算的准备
12.  Ensure that expenses and costs are strictly controlled.
确保费用及成本受严格控制
13.  Introduce improvements and adjustment to ensure the facility is cost-effective and profitable.
调整并改善设施以确保其成本效益
14.  Responsible and accountable for the Profit & Loss of the outlets.
    对本部门的利润和损耗负责
15.  Attend sales and promotional events as appropriate and as directed.
    参与合适的推广活动
16.  Maximize sales of in-house facility, merchandise, and products through effective promotion.
    通过有效的推广使内部设施，商品及产品的销售最大化
17.  Create and present a marketable facility, merchandise display, and program, at all times.
    在任何时候，根据市场需求，进行设施，商品陈列，及相关项目
18.  Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.
    与酒店及公司销售&市场部门保持联络
19.  Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
         确保所有员工准时上班，正确地穿着工服并佩戴名牌
20.  Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.
         确保所有的下属在任何时候形象专业，态度良好，提升客人的满意度
21.  Build an efficient and productive team of associates by taking an active interest in their welfare, safety, training and development, and through effective counseling.
    积极主动了解员工的福利、安全、培训和发展，建立一支高效率的团队
22.  Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates.
    负责新员工及在职员工的培训
23.  Ensure that all associates have a complete understanding of the Spa and Hotel's policies and procedures, rules and regulations.
    确保所有下属员工都对Spa，酒店的政策与程序完全的理解和遵循
24.  Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for improvements.
    周期性地评估员工的表现, 采取正确适当的调整措施来提高服务质量
25.  Interview new associates in liaison with Spa’s Human Resources Department.
    与酒店的人力资源部共同面试新员工
26.  Propose associates’ annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.
    在淡季时建议员工休年假、公共假期及换休
27.  Ensure that the facility is adequately during peak periods and at all times.
    确保在旺季时，充分安排人员
28.  Take appropriate disciplinary action against offenders who repeatedly violate company’s rules and regulations, and policies and procedures.
       给予再次违反公司规章制度的员工一定的纪律处分
29.  Ensure new associates attend hotel’s orientation program before commencing work in Spa.
    确保新员工在开始Spa工作前参加酒店的入职培训
30.  Ensure that associates are hired according to the requirements and specifications for the appropriate position.
    确保雇佣的新员工符合该职位的要求与标准
31.  Regularly update and improve training to reflect on current industry standards, trends and customers’ expectations.
         根据当前的行业标准、趋势及客户期望，更新和提高培训的内容
 
Gallery Operations Gallery营运
 
1.     Ensure through effective supervision that all services offered and sales quotas at the shop / Gallery are carried out with utmost professionalism, efficiency and courtesy.
      确保通过有效地监督，服务周到， 店面销售收入，效率以及诚信最大化
2.     Oversee all subordinates and monitor all facets of daily operations.
      监管下属的个方面工作表现，及日常运作和行政方面的工作
3.     To update and printing product write up for all outlets, and ensure that all product has write up displayed in front of selected merchandize items.
      更新及打印产品说明牌给所有门店，并确保所有产品说明牌都摆放在所选陈列产品前
4.     Conduct daily shops inspection and ensure Galley is clean and well maintained at all times.
      进行例行门店巡查，并确保门店在任何时候都整洁干净，井井有条
5.     Assist subordinates during peak periods and during shortage of manpower at the shop floor.
      在高峰时期和人手不足的情况下，在店面协助下属工作
6.     To prepare and propose turns down gift to hotel as well as follow up the PO from Purchasing and Accounting.
      准备和提议酒店客人礼物的商品，同时跟进采购订单和财务部门所需的文件
7.     To monitoring and controlling gallery inventory and participates in inventory taking.
      监督和控制精品阁库存和参与盘存
8.     To oversees the service standards in the outlet ensuring that they confirm to the requisite standards and meet or exceed guest expectations.
      监督门店服务标准，确保规定的标准达到或超出顾客期望
9.     To monitors and controls the financial performance of the outlets, helps maximize yield of the outlets and control costs and expenses.
      监管门店财务表现，确保门店销售收入的最大化，并且控制成本和支出
10. Participate and assist in the preparation of annual shop budget.
      协助并参与门店年度预算工作
11. Ensure that expenses are in line, or below, with Department’s Operational Budget and that costs are strictly controlled.
      确保部门的支出低于或者等于预算，严格控制成本
12. Introduce improvements and adjustments to ensure the facility is cost-effective.
      改进和调整，确保设施符合成本效益
13. Control the level of damage, missing items.
      控制商品的损坏和丢失
14. Conduct accurate reports include daily, weekly and monthly report.
      确保每日，每周和每月报告的正确率
 
    
GENERAL 概述
 
1.       Respond actively and quickly to changes in the Spa operations as dictates by the industry, company or hotel.
对行业、公司或酒店要求的Spa运营改变作出积极快速地回应
2.       Undertake any other assignments and duties as may be required from time to time.
接受并且完成其他分配到的工作任务和职责
3.       Ensure that gambling, squabbling, smoking, consumption of alcohol, or the uses of dangerous drugs are strictly prohibited in the premises at all times.
确保Spa区域严格禁止赌博、争斗、抽烟、酗酒或其他危险药物
4.       Protect and preserve the Company’s interest, reputation, and image at all times.
任何时候都能保护公司利益
5.       Performs any additional duties as directed by supervisors.
能够按照上级领导要求完成额外工作
6.       Is fully conversant with all health and safety, fire and emergency procedures.
是否全面了解卫生、安全、火灾和紧急状况程序
7.       Maintains a high standard of personal hygiene, dress, uniform and body language.
确保所有的下属在任何时候形象专业，态度良好，提升客人的满意度
8.       Is polite and professional in any situation where the image or reputation of the company is represented
作为代表酒店形象和名誉的一员，在任何情况下都要表现得礼让和专业
9.       Attends meetings and training as required.
按照要求参加会议和培训
10.   Ensure that all activities are carried out honestly, ethically and within parameters of applicable law.
确保个人所有行为均能够在法律范围内正直地、合乎伦理道德的执行
11.   Interacts with guests actively, soliciting feedback.
与客人保持积极良好的互动并及时反馈信息
12.   Performs any other reasonable tasks as directed by the management. 
按照要求执行其他管理层的合理工作任务
 
PERFORMANCE EVALUATION CRITERIA 表现评估标准
 
1.       Overall departmental financial performance. 
         部门总体财务表现
2.       Overall quality of Spa & Gallery cleanliness and treatments.
         Spa &精品阁疗程的总体质量和环境卫生
3.       Associate development and turnover. 
         员工的发展与离职率
4.       Productive departmental administration. 
         富有成效的部门管理
5.       Flexibility and inter-departmental co-operation. 
部门间弹性合作
6.       Customer Satisfaction Results.
顾客满意度
7.       Mystery Shopper Results.
神秘人物考评结果
 
8.       Quality and nature of guest comments and complaints.
         客人投诉最少化
9.       Staff training and development.
         员工的培训和发展
10.   Improvement and development of job related skills, attitudes and individual performance.
    在工作相关的技能、态度及个人表现方面的进步与提升
11.   Possess self-commitment in the area in charge and to the company as a whole.
       对所负责的区域及公司整体的自我工作承诺
12.   Groom potential associates and finding successors. 
       晋升有潜力员工并找出培养对象
13.   Achievement of gallery goals and objectives.
实现精品阁的目标和任务

 
  屡获殊荣的悦榕Spa与悦榕庄酒店和度假村如影随形，足迹遍布全世界。自1994年在普吉岛开业以来，悦榕Spa一直是热带花园泉浴的先锋，以传统亚式疗法全面呵护身心灵的和谐。悦榕Spa崇尚纯粹的手法和技艺，而非借助高科技的仪器，运用天然草药和香料来诠释传统亚式疗法，为世人营造放松身心的心静轩。集团于1999年创立了另一Spa品牌——悦椿Spa，与悦榕Spa师出同门的悦椿Spa以其现代感的氛围和充满活力的护理，与悦榕Spa相互辉映。悦椿Spa的原料全部取自于花卉和鲜果等天然材料，提醒人们珍惜分分秒秒的生活体验，将生命活得更灿烂。
 悦榕Spa和悦椿Spa的芳疗师均为泰国普吉岛、印尼民丹岛以及中国丽江悦榕Spa学院的毕业生。悦榕Spa学院于2001年在泰国普吉岛成立，旨在培训悦榕和悦椿Spa的芳疗师。培训项目涵盖了Spa护疗的全方面，包括人体解剖学知识，重要的穴位，传统及现代的按摩技艺，适用于不同体重的不同技法，皮肤表皮知识，面部护理的运用，不同草药和香料的属性，Spa原料和房间的准备以及标准的待客之道。普吉岛悦榕Spa学院获得了泰国教育部和公共卫生部的认可。2003年12月，印尼民丹岛悦榕Spa学院成立并且获得了印尼教育部认可。随着悦榕Spa进入中国，丽江悦榕Spa学院于2007年5月成立，学院旨在培训中国芳疗师，确保悦榕Spa在中国提供高品质的服务体验。
 至今，集团在近30个国家拥有/管理超过60家悦榕Spa、悦椿Spa以及由悦榕管理的Elements Spa。集团于2003年进入中国，目前为止开设有上海悦榕Spa、丽江悦榕Spa、仁安悦榕Spa、三亚悦榕Spa、杭州悦榕Spa以及澳门悦榕Spa。另一品牌悦椿Spa于2007年进驻中国，在广州花园饭店、上海日航饭店、三亚君澜度假酒店以及国内的首家悦椿度假酒店——抚仙湖悦椿度假酒店等分别开设了Spa。
 悦榕Spa非常注重对员工职业生涯的长期规划，因此特别设立了一套内部晋升体系——“Fast Track”项目，给予芳疗师和前台接待人员晋升机会，成为Spa主管、副经理或者是培训师。候选员工挑选标准包括了英语能力、工作表现评估、教育背景、电脑技能等。在项目进程中，公司对员工进行管理知识的密集培训，并将在日常工作中委任其各种实践机会，例如协助新店开业、短期的工作交换体验、或是委派去各家分店进行工作实践。
 随着悦榕Spa在全球范围内的拓展，公司为员工争取到了更多的海外就业机会。到目前为止，每年都有中国员工被派遣至迪拜、葡萄牙、马尔代夫、新加坡、塞舌尔、南非以及澳门的悦榕和悦椿Spa工作。她们在开阔眼界，拓展职业生涯的同时也体会到了不同的文化、生活方式及价值观。