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1.Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure;
监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度;
2.Inspects all VIP rooms prior toarrival;
在贵宾到达前对贵宾房进行检查;
3.Greet VIP guests personally;
亲自迎接贵宾;
4.Liaise with other departments and necessary outside contracts to ensure excellent service delivery;
与其它部门和必要的外部承包商联系,以确保提供高质量的服务;
5.Oversee maintenance of efficient repeat guest history system;
对高效的常客客史档案系统维护实施监管;
6.Promote Inter-Hotel sales and in-house facilities;
促进店际销售及完善内部设施;
7.Handle guest complaints and refer themas necessary, follows up on corrective action;
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进;
8.Compile,analyze and control guest relations’costs;
对客户关系部的成本情况进行编写、分析和控制;
9.Organize and conduct regular meeting forall Guest Relation’s staff to facilitate communications and smooth operations;
组织和召开客户关系部全体人员参加的会议,以加强交流和保证业务的顺利进行。
Accor With 158,000 people in 140 countries, Accor is the European leader and one of the world's largest groups in travel, tourism and corporate services, with two major international activities:- hotels: nearly 4,000 hotels (455,000 rooms) in 90 countries, casinos, travel agencies, and restaurants;- services to corporate clients and public institutions: 14 million people in 34 countries use a broad range of services (food vouchers, people care and services, incentive, loyalty programs, events) engineered and managed by Accor.法国雅高国际酒店集团已被誉为全球发展最迅速的酒店集团之一。雅高在欧洲处于业内主导地位,在 140 个国家拥有158,000 名雇员;是全球最大的酒店、旅游及企业服务集团,主要从事两项国际业务:· 酒店:分布于 90 个国家的 4,000 家酒店(超过455,000 间客房),旅行社、餐厅及赌场。· 企业服务:服务于公司及公共机构:每天在 34 个国家有1,400万人共享雅高设计及管理的广泛服务 (餐券、看护、费用管理、社会服务、奖励活动等)。Grand Mercure Beijing Central, the first Grand Mercure in Beijing managed by the Accor group.Ideally located in the heart of Beijing the Grand Mercure Beijing Central is part of the collectiong of Grand Mercure Hotels worldwide-each expressing the spirit of their location. This highly stylish contemporary hotel, in the commercial and shopping district of Xidan, offers a personalised hotel experience whether travelling on business or leisure. Nearby to Beijing's historical landmarks.北京西单美爵酒店是雅高集团在北京管理的第一家美爵酒店, 地处西单商务中心。