• 五险一金
• 管理规范
• 带薪年假
• 帅哥多
• 美女多
• 工作日两餐
• 个人发展计划
• 晋升靠实力
• 活力团队精神
• 人性化管理

岗位职责
Staff Management
Hold a departmental briefing with staff daily.
Be prepared for each daily activity and review any variations with staff. 
Ensure work shifts are covered with adequate staff; correct staffing during peak periods and during high occupancy.
Ensure all associates are aware of role and responsibilities and operate within their guidelines. 
Consistently document variations in associate’s performance and provide timely counselling.
Ensure staff is properly groomed and uniformed at all times.
Ensure work area cleanliness is maintained at all times.
Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
Maintain close control and inventory of uniforms, supplies and equipment.
Prepare and post weekly schedules in accordance to guest needs and staff availability.
Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department.
Maintain a complete and accurate set of logs (pass-on, management roster, emergency procedures, etc.)
Maintain a good working relationship with the staff and other departments.
Ensure that all guests who experience a problem receive an immediate response, any promised compensation is delivered and an appropriate follow-up in a timely and professional manner.
Supervise the staff and handle any associate situation. 
Training
Ensure all associates are safety conscious and trained in safe work practices.
Implement the proper training program and control the training of the staff to top efficiency and in accordance with Marriott policies.
Constantly update training manual 
Have a thorough knowledge of hotel fire regulations and policy reports, safety programs, and what the direct duties are in relation to each. Ensure that all associates are properly trained to these procedures.
Have accurate and complete guest assistance information available regarding events taking place in town, restaurants, athletic events, etc …  
Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates and your manager.
 FCS Connect (JW) 
Ensure FCS Connect is operational at all times during shift
Produce and distribute FCS Connect reports on a daily and period basis.
Ensure FCS Connect scores and reports are shared throughout the hotel.
Administrative
Assist Dir of AYS to hold monthly departmental meetings. 
Work on different days or shifts then Dir of AYS to ensure sufficient manager cover for the team. 
Directly report to Dir of AYS with regard to any associate matters or guest problems. 
Ensure all guest incident logs are completed and maintained.
Assist Dir of AYS to handle all administrative work with regard to performance appraisals and terminations of staff; participate in interviewing and hiring.
Understand and adhere to budgeted wage and hour limitations for staff.
Be able to handle guest opportunities completely as they arise.
Ensure all support areas are functioning correctly and communicated to staff.
Participate and assist to establish goals and objectives to improve the department.

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