招聘预订主管_绿地酒店旅游集团招聘信息-最佳东方

JOB SCOPE 职责范围

Responsible for processing all room reservation requests, cancellation on amendments to the hotel’s customers.

负责处理所有酒店客人的订房需求、订房取消和订房更改。

DUTIES AND RESPONSIBILITIES 义务及职责

1. Receives, processes, and confirms guest room reservation made by/for clients either by phone, letter, in person, or through the Internet.

接受、处理和确认所有通过电话、信函、因特网或其他订房渠道发来的订房需求。

2. Prepares and files reservation slips according to established procedures, ensuring that all pertinent information have been recorded; periodically inspects to ensure that additional details, changes and messages for guests have been noted.

根据操作规程，对预订单进行整理和归档。确保所有相关资料记录在案。定期检查以保证客人的额外资料、信息更改和消息的记录的正确性。

3. Maintains file of no-show and cancellation report; tallies FIT bookings received during the day.

维护整理未抵店客人的报告，预订取消报告，记录当日的散客订房数量。

4. Provides confirmation for all requested reservations received through the Internet.

对于所有的因特网订房提供确认单。

5. Attends to inquiries, complaints and requests regarding reservations.

处理有关订房的咨询、投诉和需求。

6. Records all reservations made by commercial accounts and airlines.

记录所有的商务类和航空公司订房。

7. Ensures that reservation papers, vouchers, booking orders have been properly filed according to established procedures.

根据操作规程，正确地将预订资料、订房凭证、预订单归档。

8. Prepares confirmation slips for delivery to client.

准备预订确认书给客户。

9. Performs duties common to all non-supervisory personnel and other duties as may be assigned by the Reservations Manager.

独立自主的完成日常工作和预订部经理委派的任务。

JOB SPECIFICATIONS 职位要求

1. At least 2nd year college education or its equivalent

至少2年制大学毕业

2. At least one year’s experience in the reservation department of international standard hotel

至少1年的预订部涉外酒店工作经历

3. Computer literature and systems orientated.

酒店电脑系统运用及电脑文档的处理

4. Strong oral and communication skills

良好的口头及文字交流

5. Courteous with strong people skills

较强的个人能力

上海绿地酒店管理有限公司 Greenland Hotels Group上海绿地酒店管理有限公司以酒店管理为核心业务，目前在全国范围内管理、签约、合作的酒店项目超过300家，项目主要分布一、二线城市核心地段与城际枢纽区域，拥有各类客房75,000 余间。近年来，绿地酒店业务已经形成全客群的品牌序列，涵盖城市酒店、度假酒店和特色酒店三大类型，可以满足商务、会议、休闲、度假等不同细分市场的需求。豪华品牌铂瑞，为高端人士展现经典、极致、奢华；高端商务品牌铂骊，让宾客体验精彩旅途，快意人生；年轻生活方式品牌铂派，带给宾客自成一派的个性体现；度假品牌游邑，将在地文化融入住宿体验，让旅途游刃有余。绿地酒店拥有超过800万会员的绿地全球尊享会G-CARE，该常旅客计划是目前受精英会员喜爱的大中华区会员奖励计划之一。未来，绿地酒店将继续加快轻资产输出步伐，从城市商务的豪华品质到目的地的放松自在，让别具一格的酒店体验不断延伸，以优质、典雅、多样化的酒店产品及住宿体验向国际一流的酒店管理服务平台迈进。Greenland Hotels Group with hotel management as its core business, currently manages, signs contracts with, and cooperates with over 300 hotel projects nationwide. These projects are mainly located in the core areas of first and second-tier cities and intercity hubs and districts, offering more than 75,000 rooms of various types. In recent years, Greenland Hotels has established a suit of brands that caters to a wide range of customers, encompassing three major types of hotels: city hotels, resorts, and specialty hotels, to meet the needs of different customer market segments such as business, conferences, leisure, and vacations.The luxury brand Primus Hotel showcases classic, ultimate, and luxury experiences for high-end individuals. The Qube Hotel is the upscale business brand that presents to guests the experience of a fantastic journey and an enjoyable carefree lifestyle. The vibrant Q-Box Hotel offers a unique and personalized experience to guests. The resort brand Vida Loca offers accommodation that integrates with the local culture, providing a seamless travel experience. Greenland Hotels Group also has the "G-CARE" program, with over 8 million members, which is one of the elite member-favored loyalty programs in the Greater China region. In the future, Greenland Hotels Group will continue to accelerate its asset-light expansion, extending its distinct hotel experiences from luxury urban business to relaxed destination stays. They aim to progress towards an international top-tier hotel management service platform, offering high-quality, elegant, and diversified hotel products and accommodation experiences.