招聘销售协调员_绿地酒店旅游集团招聘信息-最佳东方

JOB SCOPE 工作范围

1. Under the general guidance and supervision of the Senior Sales Manager, in coordination with the Assistant Sales Director, and within the limits hotel policies and procedure, overseas and directs all aspect of the coordination.

在销售副总监和资深销售的指导、督导之下，遵循酒店规定的原则和工作程序，协助销售人员完成后台协调工作。

2. Coordinate all Group arrangement with tour operators and with related departments in the hotel to provide the highest level of customer service.

负责与酒店相关部门协调团队的入住，以确保为客人提供最佳服务。

DUTIES AND RESPONSIBILITIES 义务及职责

1. Provides superior service standards in responding to group requests for amendments by

2. working closely with group organizer. And ensure all group arrivals and departures are coordinated, to minimize inconvenience to guests.

与团队组织人员保持通畅、紧密的联系，及时更进团队计划的调整，确保团队入住和离店的顺利，减少客户不便。

3. Maintains an up-to-date group block in the sales system and establishes trace system to ensure that all group information is systematically handled.

严格监控团队房间的预留状态，督促相关部门及时更新系统内的团队信息，确保所有变更被系统有效的更进。

4. Implements a detailed follow-up system of all group policies.

制订并建立所有团队的跟踪文档：

a) 90-60 days (depending on seasonality) a follow-up letter

90-60天（根据季节而定）的文档建立

b) 30 days prior to group arrival to secure a final guarantee. Consults with supervisor to release space if no response is received.

团队到达30天前进行再次确认。如团队无法担保入住则取消并释放房间。

c) Secures deposit guarantee according to hotel policy prior to group arrival

确保酒店对旅行团订金担保的支付

5. Respond to all group requests for amendment or pricing within 24 hours.

24小时之内回复所有客人的要求

6. Co-ordinates with all related department on the following:

协调与其它部门工作：

Front Office – room block and assigned rooms fro group

前厅部--对团队房间的保留和分配

F&B – all meal requirements

餐饮部--团队用餐要求的安排

Finance – Billing requests

财务部--帐单的支付

7. Handle group assignments and corporate contract establishment directed by Senior Sales Manager or Sales Manager. And cross check if the contract has been signed and returned.

在资深销售经理和销售经理的指导下，准备团队合同和公司合同，并且督促客户回签进程。

8. Assist Senior Sales Manager Sales Manager and Sales Executive to open a new file into hotel system for each individual group or corporate account assigned.

对新签订的团队或商务客户，协助销售人员在酒店系统里建立相关的档案。

9. Prepare monthly production report for Senior Sales Manager, Sales Manager and Sales Executive.

为资深销售经理，销售经理，销售主任准备月度客户报表。

10. Prepares a weekly report for supervisor on pre-group information, final group arrival details and forecast

每周准备近期的团队入住情况汇报与上级

11. Attends weekly sales meetings and other meetings as assigned by Director of Sales or his/her Assistant.

参加每周由销售总监或其助理主持的会议

12. Performs other duties and responsibilities that may be required.

完成其它委派的任务

JOB SPECIFICATIONS 职位要求

1. College graduate, preferably in marketing or related discipline.

大学商务和其它相关专业毕业

2. Two years experience in an international hotel environment.

工作积极主动

3. Strong oral and written common skill

良好的书写和口头交流技巧

上海绿地酒店管理有限公司 Greenland Hotels Group上海绿地酒店管理有限公司以酒店管理为核心业务，目前在全国范围内管理、签约、合作的酒店项目超过300家，项目主要分布一、二线城市核心地段与城际枢纽区域，拥有各类客房75,000 余间。近年来，绿地酒店业务已经形成全客群的品牌序列，涵盖城市酒店、度假酒店和特色酒店三大类型，可以满足商务、会议、休闲、度假等不同细分市场的需求。豪华品牌铂瑞，为高端人士展现经典、极致、奢华；高端商务品牌铂骊，让宾客体验精彩旅途，快意人生；年轻生活方式品牌铂派，带给宾客自成一派的个性体现；度假品牌游邑，将在地文化融入住宿体验，让旅途游刃有余。绿地酒店拥有超过800万会员的绿地全球尊享会G-CARE，该常旅客计划是目前受精英会员喜爱的大中华区会员奖励计划之一。未来，绿地酒店将继续加快轻资产输出步伐，从城市商务的豪华品质到目的地的放松自在，让别具一格的酒店体验不断延伸，以优质、典雅、多样化的酒店产品及住宿体验向国际一流的酒店管理服务平台迈进。Greenland Hotels Group with hotel management as its core business, currently manages, signs contracts with, and cooperates with over 300 hotel projects nationwide. These projects are mainly located in the core areas of first and second-tier cities and intercity hubs and districts, offering more than 75,000 rooms of various types. In recent years, Greenland Hotels has established a suit of brands that caters to a wide range of customers, encompassing three major types of hotels: city hotels, resorts, and specialty hotels, to meet the needs of different customer market segments such as business, conferences, leisure, and vacations.The luxury brand Primus Hotel showcases classic, ultimate, and luxury experiences for high-end individuals. The Qube Hotel is the upscale business brand that presents to guests the experience of a fantastic journey and an enjoyable carefree lifestyle. The vibrant Q-Box Hotel offers a unique and personalized experience to guests. The resort brand Vida Loca offers accommodation that integrates with the local culture, providing a seamless travel experience. Greenland Hotels Group also has the "G-CARE" program, with over 8 million members, which is one of the elite member-favored loyalty programs in the Greater China region. In the future, Greenland Hotels Group will continue to accelerate its asset-light expansion, extending its distinct hotel experiences from luxury urban business to relaxed destination stays. They aim to progress towards an international top-tier hotel management service platform, offering high-quality, elegant, and diversified hotel products and accommodation experiences.