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BASIC FUNCTION
基础职能
Responsible for planning, directing, controlling and co-coordinating the activities of all Housekeeping personnel; for the operation of all Housekeeping functions in guestrooms, function rooms, public areas, hotel offices, back of the house areas and their surroundings.
负责计划,指导,控制和协调所有客房部员工的工作;负责客房,会议室,公共区域,酒店办公室,酒店后台及其周围环境中客房部职能范围内的运作
DUTIES AND RESPONSIBILITIES
工作职责
1. Directs, supervises and co-ordinates the functions of all Housekeeping personnel engaged in activities such as:
指导,监督并协调好所有客房部员工所从事的工作,例如:
(a) Cleaning and maintaining hotel premises
清洁保养酒店的营业场所
(b) Storing and issuing hotel linen and uniforms
保管、发放酒店的布草和制服
2. Ensures that all guest rooms, function rooms, public areas, hotel offices, back of the house areas, and their surroundings conform with the Hotel standards of cleanliness and orderliness.
确保所有的客房,会议室,公共区域,酒店办公室,酒店后台及其周围环境符合酒店所制定的标准
3. Inspects hotel rooms and premises regularly; ensures that furnishings, facilities and equipment are cleaned, repaired, maintained and replaces ad necessary and informs management of requirements ensures that deficiencies are corrected.
定时视察酒店客房及营业场所,确保家具,设施设备的清洁,保养和在必要时的更换,并向管理部门汇报所需物品以确保缺省物品的及时补充
4. Determines need for general cleaning, repairs and rehabilitation; schedules such work activities in co-ordination with Engineering and Front Office.
决定大清洁,维修和整修的需要;与工程部和前台协调安排这些工作
5. Trains personnel according to established procedures, conducts training meetings to discuss problems, future plans, gives instructions and assignments etc.
根据已建立的程序做好员工培训,主持培训会议以讨论问题及进一步的计划,给予说明和安排等
6. Briefs Housekeeping supervisors on the functions, VIP arrivals and other events which will necessitate additional or special preparations.
向客房部主管给予其职能,VIP的到达和其他一些需要额外的或特殊准备的事项的讯息
7. Controls and ensures the adequacy of inventory of all necessary Housekeeping materials and supplies, ordering replacement when needed.
控制并确保所有客房部所必需物品和备品的充足,以便在需要时及时更换
8. Prepares reports on periodic inventories of linen and uniforms; submits same to superior.
准备布草和制服的定期清单报表;呈报至上级管理层
9. Co-ordinates with Front Office regarding room transfers, guest charges and other problems or requirements regarding guest accommodations and billings.
与前台协调好房间变动,顾客收费和其他一些问题或顾客住房和账单的需要
10. Maintains a close payroll control.
维持一份周密的薪金控制
11. Ensures the availability of linen and uniforms as required in close co-ordination with Laundry Department.
协同洗衣房确保布草和制服的有效使用
12. Makes recommendations to Management for modernization of equipment, methods or supplies.
向管理层作现代化的设备、管理方式或供应物品的介绍
13. Ensures the proper scheduling of personnel in order to meet all cleaning and service requirements daily; to meet peak and slack periods, and remain within Union and labor law requirements.
确保员工的排班适当以便配合每天的清洁工作、旺季和淡季,并维持与员工的合同需要
14. Prepares maintenance order, work orders, requisitions, reports on guest complaints and other inter-office memoranda.
准备维修程序、工作指示、所需物品,所要回报的顾客投诉和其他酒店内部办公室
的备忘录
15. Performs duties common to all managers and other duties as may be assigned.
履行同所有管理人员的职责和其他可能被要求的工作职责
JOB SPECIFICAITON 职位要求
大学毕业
2. Minimum 10 years’ experience, at least 3 years in managerial capacity in a hotel of international standard
最少10年的工作经验,在国际性酒店至少有3年的管理经历
3.At least 25 years’of age, preferably female
25岁以上,女性更佳
4. Aggressive and ability to handle people is a must
有进取心的,并且具有处理人际关系的能力
5. Good moral character and honest
良好的道德意识,并且诚实
上海绿地酒店管理有限公司 Greenland Hotels Group上海绿地酒店管理有限公司以酒店管理为核心业务,目前在全国范围内管理、签约、合作的酒店项目超过300家,项目主要分布一、二线城市核心地段与城际枢纽区域,拥有各类客房75,000 余间。近年来,绿地酒店业务已经形成全客群的品牌序列,涵盖城市酒店、度假酒店和特色酒店三大类型,可以满足商务、会议、休闲、度假等不同细分市场的需求。豪华品牌铂瑞,为高端人士展现经典、极致、奢华;高端商务品牌铂骊,让宾客体验精彩旅途,快意人生;年轻生活方式品牌铂派,带给宾客自成一派的个性体现;度假品牌游邑,将在地文化融入住宿体验,让旅途游刃有余。绿地酒店拥有超过800万会员的绿地全球尊享会G-CARE,该常旅客计划是目前受精英会员喜爱的大中华区会员奖励计划之一。未来,绿地酒店将继续加快轻资产输出步伐,从城市商务的豪华品质到目的地的放松自在,让别具一格的酒店体验不断延伸,以优质、典雅、多样化的酒店产品及住宿体验向国际一流的酒店管理服务平台迈进。Greenland Hotels Group with hotel management as its core business, currently manages, signs contracts with, and cooperates with over 300 hotel projects nationwide. These projects are mainly located in the core areas of first and second-tier cities and intercity hubs and districts, offering more than 75,000 rooms of various types. In recent years, Greenland Hotels has established a suit of brands that caters to a wide range of customers, encompassing three major types of hotels: city hotels, resorts, and specialty hotels, to meet the needs of different customer market segments such as business, conferences, leisure, and vacations.The luxury brand Primus Hotel showcases classic, ultimate, and luxury experiences for high-end individuals. The Qube Hotel is the upscale business brand that presents to guests the experience of a fantastic journey and an enjoyable carefree lifestyle. The vibrant Q-Box Hotel offers a unique and personalized experience to guests. The resort brand Vida Loca offers accommodation that integrates with the local culture, providing a seamless travel experience. Greenland Hotels Group also has the "G-CARE" program, with over 8 million members, which is one of the elite member-favored loyalty programs in the Greater China region. In the future, Greenland Hotels Group will continue to accelerate its asset-light expansion, extending its distinct hotel experiences from luxury urban business to relaxed destination stays. They aim to progress towards an international top-tier hotel management service platform, offering high-quality, elegant, and diversified hotel products and accommodation experiences.