西餐厅经理
5千-1万
停止招聘
发布于 2018-12-29
西餐厅经理
5千-1万
武汉 | 经验不限 | 学历不限
停止招聘
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主要职责  DUTIES & RESPONSIBILITIES

确保餐厅及房内用膳的顺利运作,并超越客人的期望。根据标准与程序将餐厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能,以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。

To ensure smooth and efficient operation of the assigned outlet. Operate the outlet as a business unit as per the standards and procedures and practice managerial principles, in order to achieve departmental goals, in terms of Guest Satisfaction, financial targets, and training and high employee morale.

 

工作要求 JOB REQUIREMENTS

1.    餐饮部

           Food & Beverage Department

1.1. 餐厅运作

           Outlet operation

•     按照饭店的标准程序制定服务标准及规则

           Develop Standards & Procedures, in keeping with the hotel policies and procedures

•     确保员工按照标准与程序完成任务

           Ensure all the staff to carry out the task according to the S&P

•     遵守饭店的规章制度及铂骊令客人满意计划,推广相关系统的程序知识以尽可能的超越客人期望

           Comply with the hotel specific, guidelines of Qube Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations

•     管理餐厅服务

           Manage outlet service

•     管理现金的兑付和每日的结账工作

           Manage cash handling procedures

•     监督每日财务报告

           Oversee the preparation of daily banking and cash flow reports

•     指导员工了解信用政策和设备

           Instruct staff in credit policies and facilities

•     建立现金安全兑换程序

           Establish cash security procedures

•     负责设备和维护

           Manage the maintenance of equipment

•     监督客用设施和对客服务的标准

           Monitor standards of guest facilities and services

•     控制存货并监督存货安全程序

           Control stock and monitor stock security procedures

•     参与菜单和酒单的创造

           Take part in menu and wine list creation

2.    管理/战备计划

           Management/strategic planning

2.1. 参与战略计划的制定和开发

           Take part in Strategic Planning and Development

•     参与准备和制定部门/单元/服务点的目标

           Take part in the preparation and planning and department/unit/outlet goals and objectives

•     掌握市场营销数据

           Access sales and marketing data

•     参与准备战略计划和经营计划

           Participate in the preparation of strategic plans and operation plans.

•     根据经营情况,制定每年和每月预算

           Determining a purchasing plan, according to the financial budget of the outlet

•     根据生意需求及淡、旺季情况决定运作设备

           Determining optimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seasonal periods of business

2.2. 协助市场营销战略的计划和实施

           Assist with the Planning and implementation of Sales & Marketing Strategies for outlet.

•     协助准备市场营销计划

           Assist with the preparation of sales and marketing plans

•     协助发展新产品和服务

           Assist with the development of new products and services

•     协助发展营销战略

           Assist with the development of marketing strategies

•     协助评价市场营销活动

           Assist with the evaluation of sales and marketing activities

2.3. 考虑与部门相关的经济/政治/社会因素的资料

           Consider Economic/Political/Social Issues Relevant to the Department

•     在制定计划和决策时考虑外部经济因素

           Take into account external economic issues when planning and making decisions

•     预测经济波动水平

           Anticipate economic business level fluctuations

•     解释经济数据

           Monitor information and trends in the industry

•     在经营中考虑政治和社会影响

           Interpret economic data

2.4. 考虑与部门相关的旅游事件

           Consider Tourism Issues Relevant to the Department

•     在做计划和决策时考虑旅游事件

           Consider political and social influences on business

•     分析旅游数据

           Analyze tourism data

•     与相关团体保持联系

           Liaise with relevant parties

•     确认质量管理系统的大环境

           Identify major environmental quality management systems

3.    财务管理

           Finance Management

3.1. 收银系统、现金、点菜单的管理

           POS. systems (captain orders, shift change control of cash)

•     每天检查收银工作系统

           Control and check daily operation of all POS. Systems

•     保证所有现金收入和收银系统按照标准和程序操作

           Ensure that all Cash floats and all systems are as per the P&P of the accounting department

•     确保所有账单输入、打印正确

           Ensure that all Checks are posted accurately to the appropriate codes and departments

•     所有取消账单、点菜单必须由餐厅经理签字和注明原因

           All canceled dockets are to be summarized on the void and canceled summary and signed

3.2. 日常财务管理

           Financial Matters

•     协助管理部门财务

           Assist with the management of department finances

•     准备和监督单元/小组的账务

           Prepare and monitor the accounts of the unit/ outlet

•     准备和管理单元/小组的预算

Prepare and manage unit/ outlet budgets

•     控制、分析和报告预算的变动

           Monitor, analyze and report variations from the budget

•     准备单元/小组表现报告

           Prepare unit/ outlet performance reports

•     进行和解释比率分析

           Perform and interpret ratio analysis

•     分析趋势性数据

           Analyze trend data

•     与餐饮总监配合制定价格决策

           Make pricing decisions in cooperation with director of F&B

•     分析销售结构

            Analyze sales mix

4.    采购/存货

           Purchasing/Stock

4.1. 管理采购/存货控制

           Manage Purchasing & Stock Control

•     与采购经理/餐饮总监配合发展和监督采购程序的完成

           In conjunction with the Purchasing Manager/ Director develop and monitor the implementation of purchasing procedures

•     建立采购明细单

           Develop purchasing specifications

•     评估货物和服务的标价

           Asses tenders for goods and services

•     商议价格和采购条款

           Negotiate prices and terms of purchase

•     准备采购预算

           Prepare budgets for purchases

•     建立经济的订购数量

           Establish economical order quantities

•     建立存货控制程序

           Develop stock control procedures

4.2. 监督采购及存货控制

           Supervise Purchasing & Stock Control

•     建立存货控制程序

           Monitor the implementation of purchasing procedures

•     监督存货控制程序的完成

           Monitor the implementation of stock control procedures

•     准备和解释存货报告

           Prepare and interpret stock reports

•     按照采购陈故乡和明细单进行采购和库存

           Purchase stock/ inventory according to purchasing procedures and specifications

•     按照存货控制程序处理和储存存货

           Handle and store stock according to stock control procedures

5.    人力资源

           Human Resources

5.1. 管理证书

           Certificate

•     获得培训技巧及管理技巧证书

           Be certified training and management skills.

5.2. 培训

           Training:

•     培训、发展和管理员工

           Training, development and rostering of staff.

•     根据员工实际情况实行因材施教的培训

           Determining and implementing on-going training needs for associates at different levels.

5.3. 操作管理

           Manage Work Operations

•     在部门/单元/服务点内进行协调

           Coordinate work operations within the department/ unit/ outlet

•     建立部门/单元/服务点的实际工作水平

           Develop performance standards for operations in the department/ unit/ outlet

•     评估工作表现,并在必要时制定调整计划

           Assess work operations and prepare plans to implement change when required

•     与其它部门/单元间运转协调

           Coordinate between other departments/ units

•     监督单元工作效率

           Monitor productivity of the unit

5.4. 管理职业关系

           Manage Industrial relations

•     避免和调解抱怨

           Prevent and resolve grievances

•     与员工沟通避免与工作相关的矛盾

           Counsel staff and prevent work related problems

•     解决争端

           Resolve disputes

•     约束员工遵守纪律

           Discipline staff

5.5. 员工管理

           Staff Management

•     明确和制定本部门各岗位所需人员的编制计划

           Determine and plan for future staffing needs

•     招聘员工

           Assist in Recruiting staff

•     准备员工花名册

           Prepare staff rosters

•     鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性

           Facilitate multi-skill ensuring maximum flexibility of staff rotation to busy areas all exercised

•     维护现有员工记录

           Maintain up-to-date staff records

•     使用“铂骊人力资源管理系统”制定所在责任区内的各岗位描述

           Customize position profiles for your area of responsibility using the Qube Human Resources Management System

•     使用“铂骊人力资源管理系统”来管理员工培训和发展

           Manage staff training and development using Qube Human Resources Management System

•     协助计划和实施入店教育

           Assist with the planning and delivery of department orientation programs

•     进行员工表现评估

           Implement staff performance appraisals

•     进行员工离职面谈

           Carry out exit interviews

5.6. 指导员工

           Supervise Staff

•     给予所管辖的员工以不断的建议和支持

           Provide ongoing advice and support to staff under supervision

•     指导员工表现

           Supervise staff performance

•     实施合适的管理方式给予员工动力和沟通

           Implement appropriate management practices that provide staff motivation and communication

5.7. 一对一指导员工

           Instruct Staff (One to one)

•     必要时对员工进行个别面对面指导

           Provide one to one instruction to associates when required

6.    菜单、酒水知识

           Menu Knowledge

6.1. 菜单

           Menu

•     熟悉餐饮知识和餐厅菜单

           Good command of food product and menu knowledge.

•     与行政总厨共同磋商制定菜单

           Consult with Executive chef, regarding menu planning and delivery of service

•     了解并熟知所有食品准备的标准和程序

           Good knowledge & understanding of Food Service Standard & Procedure.

•     控制食品出产的标准

           To examine goods for quality and quantity

6.2. 酒水

           Drink List

•     熟悉酒水知识

           Good command of beverage knowledge

•     熟悉葡萄酒、烈酒知识和鸡尾酒的配制

           Good Knowledge of Wines, Spirits and Cocktail Recipes

•     酒水服务知识

           Implement beverage service skills

7.    对客服务/销售

           Guest Service/Sales

7.1. 管理对客服务

           Manage Guest Service

•     加强、提高服务水准以超出规定的服务要求

           Responsible for guest and staff satisfaction in the outlet

•     承担起客人满意的责任

           Continually improving and enhancing service standards, and updating the Standards and Procedures as and when required.

•     负责向客人传送高水平服务

           Manage the delivery of high quality service to guests

•     负责对客服务战略的发展和实施

           Manage the development and implementation of guest service strategies

7.2. 负责销售和促销产品与服务

           Manage the Sales and Promotion of Products and Services

•     不断为酒店产品与服务发展销售和促销战略

           Continually develop sales and promotional strategies for the Hotel’s products and services

7.3. 对客服务/关系

           Guest Service/ Relations

•     为客人提出有创造性的建议

           Make appropriate recommendations for guests.

•     传达高水平对客服务

           Deliver high quality service to guests

•     确保客人的需求和合理的要求被满足

           Ensure guest needs and reasonable requests are met

•     不断寻找机会改进对客服务

           Seek opportunities to continually improve guest service

•     遵守铂骊顾客满意标准

           Abide by the Qube Guest Satisfaction System

•     建立和维持有效的对客关系

           Establish and maintain effective guest relations

•     以职业化的态度和形象展示有效的和合适的对客服务技巧

           Demonstrate effective and appropriate interaction with guests whilst maintaining a professional approach and image

•     用可以增进友好、新人和满意的态度与客人交流

           Communication with guests in a manner which promotes goodwill, trust and satisfaction

•     采取合适的行动解决客人抱怨

           Take appropriate action to resolve guest complaints

•     确保所有的问题被一次解决并亲自确认客人对所有问题都满意

           Make sure all questions are well taken care off and personally check guest satisfaction of all questions

7.4. 销售和促销产品与服务

           Sell and Promote Products and Services

•     使用鼎力销售的方法和建议性销售的技巧销售铂骊的产品与服务

           Sell the hotel and Qube’s products and services using-selling and suggestive selling techniques

•     促销酒店和铂骊的产品与服务

 Promote the hotel and Qube’s products

•     维持对产品和服务的高度了解以便于向客人解释和销售服务和设施

 Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

8.    电脑

 Computer

8.1. 维护电脑系统

 Maintain Computer Systems

•     与信息经理和餐饮总监配合

 In conjunction with Information Systems Manager and Director of F&B:

•     维护安全数据

Maintain security of data

•     解决系统和设备问题

 Resolve systems and equipment problems

8.2. 人力资源电脑系统

Human Resources Computer Programs

•     掌握和使用铂骊人力资源管理系统

 Access and use the Qube Human Resources Management Systems

8.3. 餐饮电脑系统

 Food & Beverage Computer

•     掌握电脑宴会销售系统

 Know how to use banquet sales computer system

•     掌握电脑收银系统

  Access and use cashier system

•     掌握并使用餐饮电脑系统

 Access and use Food & Beverage computer programs

8.4. 文字工作

 Word Processing

•     掌握和使用文字处理软件包

Access and use word processing computer packages

9.    安全/清洁/养护

Safety/Cleaning/Maintenance

9.1. 管理安全/清洁/养护

 Manage Safety/ Cleaning/ Maintenance

•     与安全保卫经理配合为部门/单元/服务点建立并实施安全保卫政策和程序

 In conjunction with the Safety/ Security Manager manage the development and implementation of safety/ security policies and procedures for the department/ unit/ outlet

•     与合适的人员一起为部门/单元/服务点建立和实施清洁/养护程序

In conjunction with appropriate personnel manage the development and implementation of cleaning/ maintenance programs for the department/ unit/ outlet

9.2. 维持一个安全可靠的工作环境

Maintain a Safe and Secure Working Environment

•     强调保养职责,遵守工作区健康和安全法规、政策和程序

Be aware of duty of care, and adhere to occupational health and safety legislation, policies and procedures

采取行动排除危险,向上级或经理报告危险隐患

Initiate action to correct a hazardous situation and notify supervisors/ managers of potential danger

•     坚持酒店安全制度、紧急情况处理规定和程序

 Adhere to the hotel’s security and emergency policies and procedures

•     熟悉对财产安全、紧急救护和火警等处理程序

 Be familiar with property safety, current first aid fire emergency procedures

•     依照酒店要求记录安全日志和事故记录

Log security incidents and accidents in accordance with hotel requirements

9.3. 清洁/养护工作

Cleaning/ Maintenance Programs

•     坚持酒店的清洁和养护

Adhere to hotel cleaning and maintenance programs

•     保持维护所在工作区域的高度整洁

Ensure a high level of cleaning is maintained in your work area

10.  沟通/日常工作

Communication/General

10.1.   会议

 Meeting

•     准时出席各种会议

 Attend and conduct departmental and Interdepartmental meetings

•     组织召开餐前会议,传达信息

 Conduct daily pre meal meeting with Dinning Room associates to keep them informed of updates, new directions, policies and procedures and daily menu items

10.2      建立沟通/管理系统和程序

 Develop Communication/ Administration Systems and Procedure

•     建立,实施和监督酒店沟通系统和程序

 Develop, implement and monitor hotel communication systems and procedures

•     配合酒店目标和方针建立合适的管理政策和程序

Develop appropriate administrative policies and procedures in accordance with hotel goals and guidelines

10.3    管理工作关系

Manage Working Relationships

•     准备和主持会议或小组展示向员工/管理者/其它组织通告酒店运作和其它方面的情况  

Prepare and conduct meeting and group presentations to keep staff/ management/ other parties informed of hotel operations and other relevant issues

•     安排工作小组的体系和结构

 Plan team systems and structures

•     根据酒店/部门目标、政策和实际情况与工作小组成员一起制定小组目标

Set team goals in consultation with team members according to hotel/ department goals, policies and practices

•     管理跨文化交流

 Manage cross cultural communication

10.4    维持和实施有效的人际交流技巧

 Maintain and Implement Effective Interpersonal Skills

•     使个人表现达到酒店和铂骊标准

Maintain personal presentation to hotel and Qube standards

•     随时表现出职业态度和行为

 Demonstrate professional attitude and behavior at all times

•     以不断提高的标准分析、衡量、改善你的个人表现

Analyze, evaluate and improve your personal performance on a continual basis

10.5    质量体系

 Quality Systems

•     实施酒店质量保障原则

Apply hotel quality assurance principles

10.6    遵守酒店和公司的所有工作指南

 Comply with all Hotel and Corporate Guidelines

•     遵守铂骊行为准则

 Abide by the Qube Code of Conduct

•     遵守铂骊员工手册

 Abide by the Qube Employee Handbook

•     遵守酒店和铂骊规章制度

 Abide by both the Hotel and Qube policies and procedures

10.7    沟通

 Communication

•     以职业的、肯定的方式与部门和酒店员工建立亲密关系以促进团队精神和有效的双向交流

 Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication

•     与具有不同文化背景的客人和同事有效沟通

 Deal effectively with guests and workplace colleagues from a variety of cultures

•     在团队内有效工作

Work effectively in a team

10.8    程序管理

 Administration Procedures

•     准备和维护文档、报告、信函、备忘录和其它相关业务资料

Prepare and maintain files, reports, letters, memorandums and other relevant business documentation

•     确保在餐厅的每日工作日志中记录下餐具情况,收入和利润,特殊事件,客人表扬和投诉及其它需记录下的事件。工作日志每天工作结束前需交给餐饮总监过目和签字

Ensure a daily logbook for the outlet is maintained with information as to covers, revenues, special events, quest praise and complaints and other notes happenings. The logbook is left every night for Director of F & B’s information & signature

•     保证所有报告和服务都按时完成

Ensure all reporting and servicing deadlines are met on a timely basis

10.9    其他任务

Other Tasks

•     完成你上级交代的其他任务

Carry out other tasks as directed by your supervisors

 

任职资格 JOB QUALIFICATION

1.    优秀的英语口译及书写能力

Good English skills (written & verbal).

2.    精通计算机程序、熟知软件及电子表格系统

Computer operation and familiarity with some software packages including spreadsheet programs.

3.    大专毕业证书

College Certificate

4.    满3年的餐饮技术管理课程

Technical course in F&B management, Minimum 3 years full time course.

5.   2-3年其他五星酒店同职位的工作经验

Working experience in a similar position in a 5 Star Hotel for 2-3years

6.    领导才能/培训技巧/组织能力

 Good leadership skills / good training conducting skills /Strong organization skills

7.    开朗及外向性格

 Open minded and out-going personality


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卓越雇主
  • 酒店业--国内高端酒店/5星级
    行业
  • 50-99人
    规模
  • 国有企业
    企业性质
上海绿地酒店管理有限公司
Greenland Hotels Group上海绿地酒店管理有限公司以酒店管理为核心业务,目前在全国范围内管理、签约、合作的酒店项目超过300家,项目主要分布一、二线城市核心地段与城际枢纽区域,拥有各类客房75,000 余间。近年来,绿地酒店业务已经形成全客群的品牌序列,涵盖城市酒店、度假酒店和特色酒店三大类型,可以满足商务、会议、休闲、度假等不同细分市场的需求。豪华品牌铂瑞,为高端人士展现经典、极致、奢华;高端商务品牌铂骊,让宾客体验精彩旅途,快意人生;年轻生活方式品牌铂派,带给宾客自成一派的个性体现;度假品牌游邑,将在地文化融入住宿体验,让旅途游刃有余。绿地酒店拥有超过800万会员的绿地全球尊享会G-CARE,该常旅客计划是目前受精英会员喜爱的大中华区会员奖励计划之一。未来,绿地酒店将继续加快轻资产输出步伐,从城市商务的豪华品质到目的地的放松自在,让别具一格的酒店体验不断延伸,以优质、典雅、多样化的酒店产品及住宿体验向国际一流的酒店管理服务平台迈进。Greenland Hotels Group with hotel
management as its core business, currently manages, signs contracts with, and
cooperates with over 300 hotel projects nationwide. These projects are mainly
located in the core areas of first and second-tier cities and intercity hubs
and districts, offering more than 75,000 rooms of various types. In recent
years, Greenland Hotels has established a suit of brands that caters to a wide
range of customers, encompassing three major types of hotels: city hotels,
resorts, and specialty hotels, to meet the needs of different customer market
segments such as business, conferences, leisure, and vacations.The luxury brand Primus Hotel showcases
classic, ultimate, and luxury experiences for high-end individuals. The Qube
Hotel is the upscale business brand that presents to guests the experience of a
fantastic journey and an enjoyable carefree lifestyle. The vibrant Q-Box Hotel
offers a unique and personalized experience to guests. The resort brand Vida
Loca offers accommodation that integrates with the local culture, providing a
seamless travel experience. Greenland Hotels Group also has the
"G-CARE" program, with over 8 million members, which is one of the
elite member-favored loyalty programs in the Greater China region.























In the future, Greenland Hotels Group will
continue to accelerate its asset-light expansion, extending its distinct hotel
experiences from luxury urban business to relaxed destination stays. They aim
to progress towards an international top-tier hotel management service
platform, offering high-quality, elegant, and diversified hotel products and
accommodation experiences.
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