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岗位职责
1.了解酒店收益的组成,并以此去评估本地客户和集团的生意,便于为未来价格设置和磋商提供数据;
2.留意竞争对手所有收入部门的定价,了解本地市场的动态和需要的产生,并推荐适当有关酒店定价和市场组合策略的行动给收入室工作团队;
3.通过对历史数据和当前预订的分析,监控并确定市场需求并作出重大生意决策;
4.管理所有预订渠道。5.管理每日/每月/每年的日常通信(函)的书写。
6.预测现有的和未来的预订情况,客房出租情况并制作预测报表。
7.熟悉处理房间预订的程序。8.收集客人意见调查问卷保持服务质量提高。
岗位要求
1.3年以上同岗位工作经验;
2.普通话清晰,英语书面和口语表达较流利;
3.具有同行酒店销售信息收集及分析能力。具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标。
5.具有同行酒店客房销售信息收集分析能力,及时制作报表向上级反馈。
6.具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。
7.能够督导团队成员的预订工作,指导下级提高电话销售能力。
上海绿地酒店管理有限公司 Greenland Hotels Group上海绿地酒店管理有限公司以酒店管理为核心业务,目前在全国范围内管理、签约、合作的酒店项目超过300家,项目主要分布一、二线城市核心地段与城际枢纽区域,拥有各类客房75,000 余间。近年来,绿地酒店业务已经形成全客群的品牌序列,涵盖城市酒店、度假酒店和特色酒店三大类型,可以满足商务、会议、休闲、度假等不同细分市场的需求。豪华品牌铂瑞,为高端人士展现经典、极致、奢华;高端商务品牌铂骊,让宾客体验精彩旅途,快意人生;年轻生活方式品牌铂派,带给宾客自成一派的个性体现;度假品牌游邑,将在地文化融入住宿体验,让旅途游刃有余。绿地酒店拥有超过800万会员的绿地全球尊享会G-CARE,该常旅客计划是目前受精英会员喜爱的大中华区会员奖励计划之一。未来,绿地酒店将继续加快轻资产输出步伐,从城市商务的豪华品质到目的地的放松自在,让别具一格的酒店体验不断延伸,以优质、典雅、多样化的酒店产品及住宿体验向国际一流的酒店管理服务平台迈进。Greenland Hotels Group with hotel management as its core business, currently manages, signs contracts with, and cooperates with over 300 hotel projects nationwide. These projects are mainly located in the core areas of first and second-tier cities and intercity hubs and districts, offering more than 75,000 rooms of various types. In recent years, Greenland Hotels has established a suit of brands that caters to a wide range of customers, encompassing three major types of hotels: city hotels, resorts, and specialty hotels, to meet the needs of different customer market segments such as business, conferences, leisure, and vacations.The luxury brand Primus Hotel showcases classic, ultimate, and luxury experiences for high-end individuals. The Qube Hotel is the upscale business brand that presents to guests the experience of a fantastic journey and an enjoyable carefree lifestyle. The vibrant Q-Box Hotel offers a unique and personalized experience to guests. The resort brand Vida Loca offers accommodation that integrates with the local culture, providing a seamless travel experience. Greenland Hotels Group also has the "G-CARE" program, with over 8 million members, which is one of the elite member-favored loyalty programs in the Greater China region. In the future, Greenland Hotels Group will continue to accelerate its asset-light expansion, extending its distinct hotel experiences from luxury urban business to relaxed destination stays. They aim to progress towards an international top-tier hotel management service platform, offering high-quality, elegant, and diversified hotel products and accommodation experiences.