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Unique Responsibilities:
Assist and oversee reservation team to make sure all needed operation standard is implemented.
Maintain reservation system and ensure bookings, rates and market codes are updated correctly.
To select and train new reservation staff.
To identify key team member for future career development.
Communicate all VIP guest bookings with Guest Experience team to ensure top level service will be delivered smoothly.
Handle daily no-shows and make proper penalty decision.
Develop tracking and trend analysis to better understand the booking patterns and pace.
Adjust to changes in market requirements and the hotel’s sales strategies to meet business needs.
Assist Revenue Manager on Reservation up-selling program to maximize telephone sales revenue.
Assist Revenue Manager to set-up pricing restrictions in Opera and update rates and inventory on all online distribution channels to ensure the rate parity.
To assist Revenue Manager on collection of market intelligence and prepare daily/weekly reservation reports.
To ensure the facilities in the reservation department, equipment and offices under your supervision are maintained in excellent condition.
Actively promote a work environment, which cares for guests and associates alike.
Conduct the weekly revenue meeting in the absence of Revenue Manager.
Minimum Technical Competency/ Personal Specifications:
Undergraduate degree from an accredited university, college or hotel school.
Fluent English and excellent oral & written communication skill.
Minimum 2 years working experience on Reservation Supervisor level.
Good knowledge of Opera and computer application skills.
Effective interpersonal and leadership skill.
Goal driven personality.
一瑜一美学,每个角度都耐人寻由建筑师隈研吾设计,融合大胆摩登的风格和中国传统特色,我们的英文名来自北京传统四合院,正房正对面招待贵客的客房,而瑜舍正位于三里屯太古里北区的最南端。我们用自己独特的方式表达待客之道的文化,请把我们的居舍当作你的家,与我们一同展开探索之旅。活出真我一致性,是大多数酒店努力追求的目标。以同一个模式,雇用和培训员工。我们,反其道而行。我们相信,最快乐的工作场所是让员工可以做自己、不必模仿别人,更重要的是,这里欢迎一切奇思妙想。有创意、有激情、有个性—我们的团队让瑜舍独树一帜、别具一格。我们爱好艺术、美食、瑜伽、旅行和时尚。居舍欢迎不同个性,因此呈现勃勃生机。